Since Access Wireless is one of the most popular Lifeline Assistance providers, we decided to create special research regarding the Access Wireless replacement phones and all the details related to that topic.
Herein, you will learn all ins and outs regarding the access wireless order replacement phone. We will discuss several different replacement options, take a look at the available mobile phones and more.
Let’s start by explaining what we mean by ‘order replacement phone’ and ‘upgrade phone’.
What Do We Mean By ‘order Replacement And Upgrade Phone’?
Both terms, ‘order replacement phone’ and ‘upgrade phone’, are relatively self-explanatory. There are various cases when one may order a replacement phone. Most often they include phone malfunction, damage, the phone being stolen or damaged. The terms of replacement vary greatly in dependence of the time when the malfunction occurs. In some cases, you can order a replacement phone and get it for free, in other, additional charges will apply. We will discuss those details in the following sections as we will take a closer look at the Access Wireless replacement policy.
On the other hand, we talk about the ‘phone upgrade’ when you decide to purchase a better/newer model. The upgrade can be performed for the same reasons as the replacement (malfunctioned, lost, stolen, damaged phone), however, most often upgrade occurs, when we have owned a phone for a longer period, typically 2 years or more and we decide to get a newer device that will be able to accommodate our needs and will work faster and more smoothly.
Access Wireless offers a full range of upgrade phones ranging from entry-level to the latest and most advanced smartphones. The upgrade phone you choose fully depends on your needs and budget.
What Are The Benefits Of The Access Wireless Order Replacement Phone?
To become an Access Wireless user you must be eligible for the Lifeline Assistance. This means that you have to apply and if all proof documentation is in order, you receive a FREE mobile phone and a FREE monthly plan.
Now the main benefit of a replacement phone is that you may get a new or refurbished replacement phone free of charge or at a highly affordable price. This is the most attractive benefit.
Another great benefit is the Access Wireless’s prompt service. If you have damaged your phone and you want a replacement phone, you must call their support and report the situation and you can have a replacement phone in a couple of days. The entire process and shipment of a new one are done within 24 hours. Check out more access wireless free phone and access wireless compatible phone
Access Wireless Order Replacement Phone Policy
Access Wireless doesn’t share their exact or detailed Replacement Phone Policy with its customers. They do, however, provide certain general guidelines that we share with you below.
Government Free Access Wireless Phone Replacement Policy
This policy refers to the phones that are provided to clients that are accepted into the Access Wireless Lifeline support. This means that this device was provided to you for free as part of their Lifeline Assistance offer.
These phones are typically entry-level smartphones. They can be either new or reconditioned, which means that their replacement is not too expensive as their value is limited. As such, you may even get a replacement device for free. Even if you are not offered a free replacement device, you can get one at a highly affordable price.
Whether you will be offered a free replacement phone or you may have to pay a smaller fee mostly depends on your situation and the reason behind it.
Of course, if your situation and reason for replacement phone fall under the warranty, you will definitely get a FREE replacement phone.
The procedure is always the same: “If you experience an equipment malfunction, please call us at 1-866-594-3644 and we will discuss your options for a replacement phone.”
NOTE: When requesting a replacement phone, make sure, to be honest, and tell the truth regarding the reason for your replacement request.
Access Wireless Company Replacement Phone Policy
This section affects both, phones that are provided for free as part of the Access Wireless Lifeline support and the phones that are purchased via their online store. Though, you should know, that all phones offered on the Access Wireless site are sold through a third party and are subject to the terms and conditions available at https://shop.accesswireless.com/Terms-and-Cond.html.
Access Wireless General policy:
Most Access Wireless handsets come with a limited warranty. If you encounter a problem with your device, subscribers should call 1-866-594-3644 to see if their handset qualifies for the limited warranty. Please note that handset warranties are not transferable from one customer to another.
Access Wireless New Device Warranty:
Every new Access Wireless device purchased directly from Access Wireless comes with a limited 1-year manufacturer’s warranty. If your device experiences a manufacturing defect within 1-year of the purchase date, please contact Customer Care at 1-866-594-3644 for detailed instructions on how to properly process your warranty, if applicable.
Access Wireless Reconditioned Device Warranty:
Most reconditioned Access Wireless devices come with a limited 60-day manufacturer’s warranty. If your device experiences a manufacturing defect within 60-days of the purchase date and is covered by a manufacturer’s warranty, we will fix or replace that device with another reconditioned handset of the same model or similar device, chosen at Access Wireless’ discretion, if the original model is not available. Manufacture defects are malfunctions that occur to the device from no fault of the owner.
NOTE: Manufacturing defects are malfunctions that occur to the device from no fault of the owner. Damage that is NOT considered defective includes, but is not limited to: Cracks on or damage to the handset case indicating that the handset has been dropped; Damage indicating that the handset has been exposed to liquid; LCD damage such that the handset screen has cracks or blue spots; Handsets that have been modified or tampered with, aka “Jailbreaking.”
Access Wireless Return policy:
Devices purchased directly from Access Wireless can be returned within 14 days of purchase. The customer may return the complete undamaged device, in its original packaging and all of its components with the original receipt.
Access Wireless Lost or Stolen Device:
Contact Access Wireless Customer Care immediately at 1-866-594-3644 if your device is lost or stolen because you may be responsible for usage charges before you notify them of the alleged loss or theft. You agree to cooperate if Access Wireless chooses to investigate the matter (provide facts, sworn statements, etc.). They may not credit or refund any account balance if you choose to terminate Services as a result of loss or theft of your Device. If you do not either activate a new device or notify us that you have found your device within 45 days of the suspension of your account, your account will be deactivated, they may assess a charge equal to the balance in your account (which is not refundable), and, if applicable, you will lose your phone number.
NOTE: You may qualify for a replacement device (FREE or small fee), or you may select to purchase a new Access Wireless phone, which can be purchased in their online store. To determine if you qualify for a replacement, please call Customer Care (1-866-594-3644).
What Replacement Phones Does Access Wireless Offer?
When we refer to free replacement phones, those are always similar to those provided for FREE initially to the Lifeline eligible households; this is mostly entry-level smartphones or flip phones or older models.
Access Wireless mostly sticks to Alcatel, Samsung, ZTE, and Motorola devices. The exact replacement phone fully depends on current availability.
On the other hand, you can always replace or upgrade the phone by purchasing a device that fits your needs and budget in the Access Wireless online store.
Why Do We Replace The Phone And When To Replace The Phone?
Phone replacement is needed either due to phone malfunction, damage, lost, stolen or a client wants a newer device.
Some of these reasons may give you a chance to get a free replacement phone (refer to the ‘Access Wireless order Replacement Phone Policy’ section for details). However, if you are looking to get the latest smartphone, you will have to go with the upgrade option.
Access Wireless Upgrade Policy
Access Wireless lets you upgrade your phone at any time. Simply visit their online store and choose a phone that meets your needs and budget and complete the order.