Why Do You Want to Replace Your AirTalk Wireless Phone?
AirTalk is a wireless provider that offers both Lifeline and the Affordable Connectivity Program discounts for eligible low-income customers in various U.S. states, including Oklahoma, Michigan, Mississippi, California, Ohio, New York, Wisconsin, Kentucky, South Carolina, and Pennsylvania. The provider free unlimited monthly services, discounted tablets, and a huge selection of free (and upgrade) phones from the most reputable brands, including Samsung, Apple, and Motorola.
As AirTalk’s devices are of the highest quality and packed with the most advanced features, it may seem unlikely that you would need an AirTalk Wireless replacement phone any time soon. However, sometimes things happen. For example:
- Your phone may get lost
- Your phone may get stolen
- Your phone may get damaged
- Your phone may get broken
- Your phone may start malfunctioning
If any of the above were to happen, you would one day need an AirTalk Wireless replacement phone. As such, in this article, you can learn all there is to know about AirTalk Wireless replacement phones.
How to Replace My AirTalk Wireless Phone
When it comes to phone replacements, each wireless provider has its own terms and conditions and AirTalk is no exception. The AirTalk Wireless phone replacement policy is:
Mobile devices purchased or received directly from AirTalk Wireless may be returned for a full refund within 15 days of receipt. The customer must return the complete handset in the same condition it was at the time of activation.
All wireless handsets purchased or received directly from AirTalk come with a 15-day warranty from AirTalk. If the handset starts malfunctioning, you can contact the provider’s customer support service and may receive a refund or a free replacement device.
If, on the other hand, your AirTalk device gets lost or stolen, is misused, or gets damaged, AirTalk is not responsible for it, nor will the company refund any such issues. You may still be able to receive a replacement phone, however, you will have to pay a $25 fee in order to acquire the replacement phone.
To report any of the potential issues and thus possibly receive a replacement device, call AirTalk Wireless customer service at +1 (855) 924-7825 or email the provider at [email protected]. Do so as soon as possible.
What is the AirTalk Wireless Government Lifeline Replacement Phone Policy
All phone models provided to AirTalk’s Lifeline subscribers are selected at the sole discretion of the company. Phone models may vary and the company reserves the right to replace handsets with various comparable models at its sole discretion.
The replacement phone policy for Lifeline free devices is the same as for other phones purchased or received directly from AirTalk Wireless:
- All phones come with a 15-day warranty from AirTalk Wireless. If your phone is malfunctioning, contact the company’s customer service.
- AirTalk Wireless is not responsible for, nor does it refund or replace any lost, stolen, misused, or damaged phones. Nevertheless, if any of this happens, contact the company’s customer service as soon as possible anyway, as this way the representative will make sure that you don’t have any additional charges.
Does AirTalk Wireless Have a Phone Replacement Warranty Policy for Their Own Phones?
All AirTalk Wireless phones that were either purchased or received free of charge directly from the wireless provider include a 15-day warranty from AirTalk Wireless. If you wish to return the device you can do so within this 15-day time frame and receive a full refund. If you experience any malfunction that is not caused by your misuse or damage to the device, you can return it and receive a replacement device if you wish so.
During the 15-day AirTalk warranty, you can return any defective mobile devices and/or accessories to the provider. AirTalk will exchange the defective device or accessory for a replacement device/accessory at the company’s discretion. To replace a defective device, call the company’s customer support service at +1 (855) 924-7825 or email them at [email protected].
Does the Manufacturer Have a Phone Replacement Policy for AirTalk Wireless Phone?
In addition to the 15-day warranty provided by AirTalk Wireless, mobile devices may also come with a one-year limited warranty from the manufacturer. This warranty depends on the manufacturer. If your phone comes with such a warranty, the manufacturer will check the malfunctioning device and if it determines that the phone was not damaged, physically abused, or otherwise misused, it will, at its discretion, replace the damaged device with the same or a comparable model that functions perfectly.
Manufacturer’s warranties only cover malfunctions that are not the user’s responsibility. It does not cover malfunctions due to misuse, loss, or theft.
To find out whether or not your phone comes with a manufacturer’s warranty, call both your wireless provider (AirTalk Wireless) and your phone’s manufacturer (Apple, Samsung, Motorola, Nokia, LG, etc.).
Can I Replace My AirTalk Wireless Phone Online?
The only way to receive an AirTalk Wireless replacement phone (if you are eligible to receive one) is by contacting AirTalk’s customer support service. Once you get to talk to a representative, make sure to describe the issue in as much detail as possible (what happened, when did it happen, where did it happen, etc.) and ask if you can, in your particular case, receive a replacement device.
There are several ways to contact AirTalk’s customer support service:
- Do it online at airtalkwireless.com/contact. Simply fill out the form and submit it. An agent will get in touch with you as soon as possible.
- Do it via email at [email protected].
- Do it by phone at +1 (855) 924-7825. The support service is available from Monday to Friday from 8 AM to 8 PM CST.
Can I Replace an AirTalk Wireless Broken Phone?
AirTalk Wireless is not responsible for, nor will it refund any broken, misused, or damaged devices. As such, the company does not offer free replacement phones for broken devices.
Nevertheless, depending on your particular case, you may be able to receive a replacement phone for a small fee. As it depends on the individual case, make sure to contact the company’s customer service as soon as possible.
What to Do if My AirTalk Wireless Phone Does Not Work Properly or is Damaged?
If your AirTalk Wireless is not working properly or is damaged and you notice it and decide to return it within 15 days from the delivery date of the phone, you can do so, as the phone comes with a 15-day warranty from AirTalk Wireless. If you return the device within this time, the company will exchange it for an AirTalk Wireless replacement phone at the company’s own discretion. To do so, contact the company’s customer support service as soon as possible.
If the phone starts malfunctioning and the damage wasn’t caused by the user’s misuse of the device, you may also be able to get a replacement device from the manufacturer. Keep in mind that the one-year limited manufacturer’s warranty does not cover physical damage, malfunction due to misuse, loss, or theft. To check if you can receive a replacement phone from the manufacturer, contact both AirTalk and the manufacturer as soon as possible.
If the damage or malfunction occurs after one year after the delivery date, you will not be able to receive a refund or a free replacement phone from the wireless provider or manufacturer. However, AirTalk may offer you a replacement device for a small fee. To find out more, contact the provider’s customer service.
What to Do if My AirTalk Wireless Phone is Lost or Stolen?
AirTalk Wireless is not responsible for, nor will it refund any lost or stolen devices. The limited manufacturer’s warranty does also not cover loss or theft.
In addition, if you lose your handset or if it gets stolen, you will be held responsible for all charges incurred until AirTalk Wireless is notified of the lost or stolen phone. As such, it is vital to notify the company as soon as the incident occurs. Describe the issue in detail and the representative will suspend your account immediately upon receiving notice of the lost or stolen phone. If the subscriber doesn’t either activate a new AirTalk phone or notify the company that they have found their missing device within 30 days of the suspension of the account, the account will be deactivated and the customer will lose their AirTalk phone number.
To report a lost or stolen phone, contact the company’s customer support service immediately.
Does the Insurance Company Have a Phone Replacement Policy for AirTalk Wireless?
Like most other Lifeline and ACP providers, AirTalk does not offer its own insurance or protection program. Nevertheless, you can always decide to insure your mobile device and accessories with another insurance company. Whether your insurance company will cover phone damage, malfunction, loss, or theft, depends on the company and your insurance package.
How Long Does It Take to Replace an AirTalk Wireless Phone?
AirTalk Wireless will initiate the phone replacement process as soon as they receive a phone returned within the 15-day warranty period or as soon as the customer calls and explains the issue. The company will first examine whether or not you are eligible to receive a free replacement phone.
If they determine that you are, they will send you a free replacement device as soon as possible. When exactly can you expect to receive an AirTalk Wireless replacement phone if eligible depends on the availability and your location.
If the company determines that you are not eligible for a free replacement device, it may offer you a phone for a small fee. In this case, too, you will receive the phone as soon as possible, depending on availability and location.
Does AirTalk Wireless Offer Any Warranty for Phone Accessories?
In addition to warranties on mobile devices, AirTalk also offers a 15-day warranty to return any defective accessories. If your return the malfunctioning accessory within 15 days of the delivery date, AirTalk will exchange the accessory for a functioning one at the company’s own discretion.
To receive a replacement for a malfunctioning accessory, contact AirTalk’s customer service.
Which Phones Can I Get as a Replacement From AirTalk Wireless?
In case you are eligible for a free replacement device from AirTalk Wireless (which is only possible if the phone is malfunctioning within the first 15 days of the delivery date) or a paid replacement device, the company will provide you with a replacement device of comparable quality.
The replacement device may be of the same brand and model or a comparable model with similar features and specifications – depending on availability.
Can I Submit an AirTalk Wireless Phone Replacement Claim Somewhere if Not Replaced by the Authority?
If your AirTalk Wireless phone gets stolen, you can report the incident to the local authorities. Even though they may help you find your device, do not expect the authorities to provide you with a replacement device or refund, as it is not their fault or responsibility.
If you are also unable to receive a replacement phone from AirTalk and the manufacturer, your only hope is to receive a refund or a phone replacement from your insurance company. However, you can obviously only submit an AirTalk phone replacement claim from your insurance if your phone is actually insured by an insurance company. Whether or not you will receive a refund/replacement depends on your insurance company and package.
Can I Find My Friend’s Lost Phone Using My AirTalk Wireless Phone?
Nowadays, there are many ways to find a lost or stolen device with the use of a specialized app and another device. For example, if your friend’s phone got lost, you can use your AirTalk phone to find it.
To find your friend’s Android phone, go to android.com/find and sign in to your friend’s Google account. You will be able to see the missing phone’s location on the map.
To find your friend’s iPhone, download the Find My app. Open the app and choose the Devices or Items tab. Select the device or item to see its location on the map.
How Good is the AirTalk Wireless Replacement Phone?
As we have already discussed, the free or paid replacement phone that you may be able to receive from AirTalk Wireless will either be the exact same phone brand and model as the missing or damaged one or one of comparable quality and with comparable specs. As such, the quality of the replacement phone depends fully on the quality of the original device. However, as most AirTalk phones are of high quality anyway, you don’t have to worry about it.
How Do I Permanently Deactivate My AirTalk Wireless Lost or Stolen Phone?
To permanently deactivate your AirTalk lost or stolen phone, contact the company’s customer service and ask them to do so as soon as possible. In addition, if you don’t activate your original or new phone within 60 days of the temporary account suspension, your account will automatically be permanently deactivated.
Does AirTalk Wireless Offer Any Special Plans for Replacement Phones?
AirTalk does not offer any special plans for replacement phones. It only offers its basic free plans – Lifeline, ACP, and Lifeline and ACP (depending on the state) and top-up plans.
What Phones Are Compatible With AirTalk Wireless?
In addition to offering its own devices, AirTalk also offers a BYOP program and allows customers to bring their own devices to AIrTalk. The device must be carrier unlocked and compatible with AirTalk’s network and services. Check your phone’s compatibility by entering its IMEI number at airtalkwireless.com/byop. AirTalk compatible phones include devices by Apple, Samsung, Google, LG, Motorola, OnePlus, Nokia, Alcatel, etc.
What is AirTalk Wireless Free Phone Lifeline Program Eligibility?
In order to receive an AirTalk Wireless free phone in the first place, you must meet the government-determined Lifeline/ACP eligibility criteria.
In order to qualify, your household must either:
- Have an annual income of 135% (Lifeline) or 200% (ACP) of the federal poverty guidelines.
- Participate in a government assistance program, such as SNAP, SSI, Lifeline, Medicaid, or certain Tribal programs.
How to Apply for an AirTalk Wireless Free Phone?
To apply for an AirTalk Wireless free phone, visit airtalkwireless.com. Press ‘Apply Now’. Start your application by entering your ZIP code in the provided box. If their services are not offered in your area, the system will notify you. Otherwise, you will be redirected to your state’s plan options (Lifeline, ACP, or Lifeline and ACP). Select the plan you qualify for and press ‘Apply Now’. You will then be redirected to the company’s online application form. Fill it out by providing all the required information and documentation. If your application gets approved, you will receive your benefits within a few days.
Does AirTalk Wireless Offer Free iPhones?
Most Lifeline providers only offer Android smartphones, however, AirTalk Wireless also offers flip phones and Apple iPhones. Plus, it allows Lifeline + ACP customers to choose the device that best fits their needs.
Is the AirTalk Wireless Phone Covered by Insurance?
As mentioned before, AirTalk doesn’t offer its own insurance program. However, you can insure your phone at another insurance company.
