Are you looking for peace of mind and assurance of full time connection even if unexpected happens to your phone? Asurion cricket phone insurance is your perfect solution. Unlike in the old days where phones were not a necessity, cricket wireless now understands that in the current world, life without a mobile phone is stressful. This is attributed to the fact that most activities now relies on your mobile phone. From connecting to your loved one, attending virtual classes, ordering products and services online, there are several benefits of owning a phone. As a result, this carrier encourages you to protect your new phone immediately after purchase through Asurion cricket phone insurance.
So, what is Asurion cricket phone insurance? This is a cricket protect feature that is administered by asurion protection services and underwritten by the continental casualty company. Once you enroll for Cricket protect, you will be able to cover your phone against accidents, screen cracks, damages, loss or theft. In our page today, we bring you a very comprehensive guide on Asurion cricket phone insurance to help you get started. Herein, we shall discuss how to enroll for this cover, requirements and types of phones eligible for the plan. Before discussing how to integrate this insurance cover with your phone however, let’s first discuss how the cover works.
What Does Asurion Cricket Phone Insurance Cover?
As stated earlier, Cricket wireless is aware that life without a phone is unbearable. To protect their customers from frustrations, it paid partnership with Asurion to offer cricket phone protection feature at a very affordable price. Once you enroll for asurion cricket phone insurance cover, you will be able to protect your device against the following:
1. Against accidents
In our day to day life, accidents are inevitable. If you accidentally lost your phone, the good news is that asurion cricket phone insurance covers the loss. This can be loss as a result of theft or misplacement.
Liquid damage is another accident covered by this insurance cover. This insurance coverage also covers electrical or mechanical malfunctions, in-warranty exchanges and out of warranty malfunctions. Please note that asurion cricket phone insurance does not cover accidental cosmetic damages.
2. It covers your screen repair
Asurion cricket phone insurance also covers cracked phone screens in selected regions. The good news is that cricket cracked screen repair happens as soon as you file your claim, subject to technician availability. Once you repair your cracked phone, you will be given a one year limited warranty over the repair. Please note that cricket protect on cracked screen repair comes with an additional charge of 29$.
3. Covers phone accessories/ Equipment
Asurion cricket phone insurance also covers your phones equipment. The feature does not only cover your phone but also your standard wall charge, SIM card and a standard battery.
How Do I Enroll for Asurion Cricket Phone Insurance?
The process of enrolling for Asurion cricket phone insurance is so easy and straight forward. More often than not, consumers are encouraged to enroll for the cover on the day of purchase. You can either enroll for asurion cricket phone insurance online or offline through the following process:
Are you buying a cricket phone online? You should add cricket protect as part of your monthly feature as you checkout. However, this will be possible only when you buy a cricket protect eligible smartphone.
Besides, you can also opt to enroll for cricket protect separately after 7 days of activation. You can do this online through following the following process:
- Visit cricket website and login to “ my account “
- In your account, you will see “ your lines”
- Select your preferred line where you’d prefer to enroll for cricket protect
- Once you select your line, tap “features” then select “add features”.
Note that you can also enroll online though cricket wireless app. To enroll:
- Open and login to “ myCricket” app
- From the home screen, select “your line”
- Select “manage features”
- Tap “add-on features” to add cricket protect feature.
This is where you enroll for cricket protect offline through visiting any cricket in-store for help. Herein, you should visit cricket store for enrollment within 7 days of your phone purchase. If you bought your cricket phone from third party authorized retailers like Walmart, you should bring your phone to cricket store for enrollment within 7 days of your phone activation. Please remember to carry your phone receipt to the store. To locate cricket in-store within your proximity, open this page cricketwireless.com/stores and enter your ZIP code.
Information Needed When Filling a Claim on Asurion Cricket Phone Insurance
To file a claim on Asurion cricket phone insurance, make sure you have the following information:
- The phone number associated with that device
- The model number and make of your lost or damaged phone
- The account holder billing address
- Location of the incident
- Date, time and any other relevant details concerning the incident.
How Do I File a Claim Over My Phone with Asurion Cricket Insurance?
To file a phone claim with asurion cricket phone insurance, you just need to call cricket customer support through the number 1.855.309.8342. You can also file the claim online through the following process:
- Visit this page phoneclaim.com/cricket and tap “get started”.
- Provide all the required information and submit your claim.
- Once you submit the claim, you will get approved and a replacement phone will be sent to you within the next business days.
- Receive you phone and activate it to continue enjoying cricket services.
Actions to Take Before Filing a Lost Phone Claim with Asurion Cricket Insurance
If you lost or misplaced your cricket phone, there are some crucial steps to make before filling a claim with asurion cricket phone insurance. These steps are:
- Try to locate your device: Before filling the claim, you should first try to locate your device. You can include the authorities to help track your phone. You can also try calling your phone from a different device and locate it through its ringtone. Besides, you can use other tracking remedies like GPS locator, Find my IPhone or device manager.
- Suspend your services: If your efforts to locate your phone fails, please contact cricket wireless to lock or suspend your account. This is to prevent unauthorized use of the phone.
- Replace your phone: After suspending your services, time is now ripe to fill a claim and replace your device. However, you should first make sure that you are enrolled for a cricket device protection plan.
Phones that are Eligible for Asurion Cricket Phone Insurance
Subject to Asurion cricket phone insurance terms and conditions, not all devices qualify for this feature. Below is a list of phones that are eligible for Asurion cricket phone insurance:
- Samsung galaxy S7
- Samsung galaxy S8
- Samsung galaxy S9
- Samsung galaxy S10
- IPhone Se
- IPhone 6, 6S, 6S plus.
- IPhone 7, 7plus
- IPhone 8, 8plus
- IPhone X
- IPhone XR
- IPhone XS
- IPhone SE
- IPhone 11, 11 pro, 11 pro max
- IPhone 12 mini, 12, 12 pro,12 pro max
Do you have any of the following phone, it’s unfortunate that you are not eligible for Asurion cricket phone insurance:
- Alcatel appraise 16GB
- Alcatel Insight 16 GB
- Alcatel Onyx 32 GB
- Alcatel streak
- Alcatel tetra
- Coolpad canvas
- Cricket wave
- cricket turbo hotspot
- Emblem cricket debut 16 B
- Emblem cricket icon 2
- HTC desire 512
- HTC desire 520
- Kyocera hydro view
- LG Escape plus 32 GB
- LG fortune 2 16 GB
- LG Optimus L70
- LG spree
- LG True
- LG G Risio
- Microsoft Lumia
- Motorola Moto E
- Motorola Moto e5 play
- Nokia Lumia 530
- Nokia Lumia 635
- Samsung Denim
- Samsung galaxy Core prime.
- ZTE sonata 3
- ZTE fanfare 2
- ZTE sonata 2 4G
- ZTE prelude 2 4G
- ZTE overture 2 LTE
Benefits of Protecting Your Phone with Asurion Cricket Phone Insurance
As we have mentioned above, cricket Asurion cricket phone insurance gives you the much needed peace of mind that assures you remain connected even after unexpectedly damaging or losing your phone. Below are other benefits of protecting your phone with Asurion cricket phone insurance:
- Save you money: The overall purpose of Asurion cricket phone insurance is saving money. When you accidentally damage, break, or lose your phone, this insurance cover replaces your phone at a lesser cost.
- Easy claims: The process of filing a claim with asurion cricket phone has been made so easy and convenient for you. In fact, you can complete your claim online at the comfort of your home within minutes.
- Fast replacement: When you lose or damage your phone, Asurion cricket phone insurance replaces your phone within 24 hours or the next day, subject to technician’s availability.
- Offers instant expert help: This is another incredible benefit of protecting your phone with Asurion cricket phone insurance. Besides repair or replacement of lost/damaged phones, this features allows you to reach out to Asurion experts for inquiry or help if your device experience other issues.
- Secure your Data: Having Asurion protect on your cricket phone does not only replace or repair your phone but also helps to secure any crucial data in your phone from viruses or malicious software.
- Offers warranty: When you get a phone replacement from Asurion cricket phone insurance, your phone comes backed up with a one year warranty.
What Type of Replacement Phone will I Get with Asurion Cricket Phone Insurance?
Cricket protect main goal is to replace your phone with a similar make or model. However, your replacement phone will depend on availability. If there is adequate availability, you will be able to receive a like-kind and quality phone. In addition, your replacement phone will either be new or refurbished. Please note that your phone replacement design, brand, features and color might vary.
What’s the waiting period before I can file a claim on asurion cricket phone insurance?
There is no waiting period before you can file a claim on Asurion cricket phone insurance. If you confirm that your phone is lost or damaged, you should file your claim immediately without wasting time. Please note that you should not exceed 60 days from the date of the accident, before filling your claim
What happens if you have multiple accounts with cricket?
If you enrolling for Asurion cricket phone insurance with multiple lines, you are requires to add each line separately to cricket protect.
What happens after I upgrade my phone?
If you have Asurion cricket insurance on your current phone and wants to upgrade your device, worry not because cricket protect feature will be transferred to your new upgraded phone. However, if you are upgrading to a new phone that is not eligible for Asurion cricket phone insurance, cricket protect feature will be cancelled automatically.
Can I cancel Asurion cricket phone insurance?
Yes, you can cancel your cricket protect feature anytime. Remember that Asurion cricket phone insurance is optional. Therefore, the process of cancelling your enrollment is very easy with no penalty. All you need to do is visit your cricket account on their official website or visit their physical store and request to cancel cricket protect services. Once you cancel your enrollment, you will be able to receive all your earned charges or premium.
Do I have to pay deductible with asurion cricket phone insurance after I file a claim?
Yes, to complete a claim with Asurion cricket phone insurance, you should pay deductible for your device. The deductibles to pay ranges from $10 to $250 depending with your phone’s model or brand name, region and cricket protection plan. Please note that cricket protect deductibles are not refundable. To know deductibles needed on your phone, visit this page phoneclaim.com/cricket, enter the brand and model of your device, your ZIP code, your cricket protection plan the tap “check”
How long does it take to process your claim on asurion cricket phone insurance?
As stated above, the process of filing a claim with Asurion cricket phone insurance takes 10 minutes. However, the process might take less minutes or longer. If you lack a replacement inventory or you are needed to provide additional requirements, the process will take longer than ten minutes.
Is there a limit on claims I can make with asurion cricket phone insurance?
Yes, there is. Asurion Cricket phone insurance has a limitation of 3 claims in one year.
What do I do with my broken phone after getting a replacement with asurion cricket phone insurance?
After getting your defective replaced by the Asurion cricket phone insurance, you should return your old phone. This is through a pre-paid shipping label that is indicated on your replacement phone. You should return your damaged phone within 10 to 15 days or else, you will incur return charges. Note that if you lost or misplaced your phone, you are not required to return it. If you find your lost phone however, you should return it through the same pre-paid shipping label.