Can I Use My TruConnect SIM Card In Another TruConnect Phone?
TruConnect is a generous Lifeline and Affordable Connectivity Program (ACP) provider that offers eligible low-income customers who are unable to afford phone and wireless internet services free monthly plans with free talk minutes, texts, international calls to select countries, and other great benefits. Qualifying customers can also get a free Government Android phone or Wi-Fi hotspot.
If, however, you don’t qualify for the plan that offers a free phone or if you already have a phone that you absolutely love, you can also bring your own phone through TruConnect’s Bring Your Own Device (BYOD) program. If you decide to bring your own phone, TruConnect will ship you a new TruConnect SIM card. Once your SIM card arrives, you can insert it into your phone’s SIM card slot and activate your service.
Nonetheless, a TruConnect SIM card will only work in another phone if the phone is:
- Compatible with TruConnect’s services.
Can I Use My TruConnect SIM Card In Another Carrier Phone?
If you already have a phone, chances are that you got it from one of your previous carriers. Now, let’s see which carrier phones may work with TruConnect’s SIM cards.
TruConnect is a mobile virtual network operator (MVNO), which means that it doesn’t have its own network towers and infrastructure, but uses another carrier’s network. TruConnect is partnering with T-Mobile and the old Sprint, which is now a part of the new T-Mobile and uses their networks.
As such, it is safe to assume that phones that you have received from T-Mobile, Sprint, or any of their other MVNOs should work well with TruConnect’s services. Therefore, carriers that might be compatible with TruConnect include:
- Metro by T-Mobile (T-Mobile)
- Mint Mobile (T-Mobile)
- Simple Mobile (T-Mobile)
- Ultra Mobile (T-Mobile)
- Boost Mobile (T-Mobile)
- Tello (T-Mobile)
- TextNow (T-Mobile, Sprint)
- Consumer Cellular (AT&T, T-Mobile)
- Net10 (T-Mobile, Sprint, AT&T, Verizon, US Cellular)
- Google Fi (Sprint, T-Mobile, US Cellular, Three)
- Red Pocket (Verizon, Sprint, T-Mobile, AT&T)
- Republic Wireless (Sprint, T-Mobile)
- Straight Talk (Sprint, T-Mobile, Verizon, AT&T)
- TracFone (Sprint, T-Mobile, Verizon, AT&T)
- US Mobile (T-Mobile, Verizon)
- Gen Mobile (T-Mobile, Sprint)
- Wing (T-Mobile, AT&T)
How Do I Put My TruConnect SIM Card To Another TruConnect Phone And Another Carrier’s Phone?
Physically putting your TruConnect SIM card into your TruConnect phone or your own device that you brought to the company from another carrier is simple. All you have to do is follow these quick and easy steps:
- Turn off your phone.
- Locate the phone’s SIM card tray or slot. Open it.
- Take out your old SIM card (if there is one in it).
- Take your TruConnect SIM card kit and pop out your TruConnect SIM card in the size that will fit your phone.
- Carefully insert your TruConnect SIM card into the phone and close the SIM card tray/slot.
- Turn on the phone and activate it.
- Check whether or not the services have been activated by trying to place a call or use data.
After Switching How Do I Activate TruConnect SIM Card?
When you receive a TruConnect SIM card kit, you will also receive detailed instructions on how to activate your TruConnect SIM card. Therefore, you can simply follow those instructions or the instructions provided below.
- Once you have inserted your TruConnect SIM card into your TruConnect-compatible phone and turned the phone back on, dial 611.
- You should receive a text message saying “Welcome to TruConnect”.
In the unlikely event that you do not receive this message, contact the company’s customer service at (800) 430-0443 (available Monday to Saturday from 5 AM to 9 PM PST) and ask the trained agent to guide you through the TruConnect SIM activation process.
Alternatively, you can also visit a TruConnect store near you (find one at truconnect.com/locations) and ask a representative to help you in person.
How Do I Transfer Everything From My Old TruConnect Phone To My New TruConnect Phone?
The way you can transfer your data from your old phone to your new phone depends on the phone brand and OS you have.
If you have an Android smartphone, you can transfer the data by backing it up through your Google account. If you have an iPhone, you can store your data on your iCloud and download it from there on your new phone. You can also use an app to transfer your data as quickly and effortlessly as possible.
What Phones Are Compatible With TruConnect SIM Cards?
Unlike many other wireless providers, TruConnect doesn’t offer an official BYOD page, even though it offers the BYOD program. This is a disadvantage, as this way the company doesn’t offer a list of compatible phones or a compatibility checking system, where you could enter your phone’s ID number and the system would inform you whether or not your phone is TruConnect-compatible. As you can’t check your phone’s compatibility online, you should contact the company’s customer support service and ask the representative if your phone is compatible with TruConnect’s services. The agent will be able to answer your questions.
However, according to customers’ reports, the following mobile devices (flip phones, Android phones, and iPhones) should all work well:
- Alcatel Go Flip 3 GSM
- Apple iPhone 11
- Apple iPhone 12 (Mini, Pro, Pro Max)
- Apple iPhone SE
- Apple iPhone XR
- BLU C6L 2020 GSM
- BLU G50 Plus GSM
- Google Pixel 4 XL
- Google Pixel 4a 5G
- Google Pixel 5 5G
- LG Aristo 3 GSM
- LG K51 GSM
- LG Q70 GSM
- LG Stylo 6
- Motorola E
- Motorola Edge 5G
- Motorola G Stylus
- Motorola G7 Plus GSM
- Motorola Moto E6
- Motorola RAZR 5G
- Nokia 8.3 5G
- NUU F4L Flip Phone GSM
- OnePlus 8 Pro 5G GSM
- Samsung Galaxy A71 5G
- Samsung Galaxy Note 20 Ultra 5G
- Samsung Galaxy S21 Ultra 5G
- Samsung Galaxy S9+ GSM
- Samsung Galaxy Z Flip
What Carriers Are Compatible With TruConnect?
As mentioned before, as TruConnect runs on T-Mobile and Sprint’s networks, it is safe to assume that it is compatible with those carriers and all of their MVNOs. You can see the list of all T-Mobile and Sprint’s MVNOs above.
What Kind Of Phone Technology Does TruConnect Use – GSM Or CDMA?
As TruConnect uses T-Mobile’s GSM network and Sprint’s CDMA network, their services should support both types of devices – the ones that use GSM phone technology and CDMA phone technology. As such, you should be able to use both GSM and CDMA phones with TruConnect’s services.
Should TruConnect SIM Card Work in Any Unlocked GSM-Compatible Phone?
Theoretically, yes! TruConnect’s SIM card and services should work well with all carrier-unlocked GSM and CDMA phones. However, the technologies behind the phone services are complicated and many factors can influence your phone’s compatibility with TruConnect. As such, the only way to be absolutely sure if your phone will work with TruConnect’s services and SIM cards is to contact the company’s customer support service and ask.