If you are a Cintex Wireless customer and your data isn’t working properly, you must surely be in a hurry to fix the issue. After all, you have a certain amount of free monthly data and perhaps even a certain amount of paid top-up data and you should be able to enjoy what belongs to you.
On the other hand, if you are considering switching to Cintex and are concerned about Cintex Wireless data not working, you may have some second thoughts. Well, worry not, as even if Cintex Wireless data is not working, there is a simple way to fix it. Let’s find out!
About Cintex Wireless and How to Activate it
Cintex Wireless is a wireless brand provided by HTH Communications that offers Lifeline and Affordable Connectivity Program (ACP) discounted or free wireless services to eligible low-income customers.
To be eligible for Cintex Wireless, a person must participate in a state or federal support program (such as Medicaid, SNAP, SSI, or Tribal programs) or meet the Income Poverty Guidelines set by the U.S. Government (for Lifeline your household income must be at or below 135% of the Poverty Guidelines and for ACP, it must be at or below 200% of the Guidelines). The eligibility requirements may vary based on the state in which the service is provided.
The company has been offering no-contract wireless services since 1999 with a mission to provide the best customer service, affordable rate plans, and phones consumers want. Cintex Wireless has a local customer service team in Houston, Texas, that is multi-lingual and can provide user guides and marketing materials in various languages. They offer nationwide coverage and have a reliable, fast, and secure network that supports brands people trust, such as Samsung, iPhone, Motorola, and more.
To become a Cintex customer in the first place, you must make sure that you qualify for the program (either based on your program participation on low income), be able to prove your eligibility (by providing copies of valid official documents that show your personal information and income or program participation), and apply for the program at https://cintexwireless.com/apply by following the on-screen prompts to select your state, choose a plan, and complete the online application form by providing all the required personal information and digital copies of the documents that prove your eligibility.
After submitting the application, the company will shortly review it and decide whether or not your application can be approved. If so, you will be notified immediately. You will then receive your free phone (if eligible), a SIM card, and an account with all your free monthly talk minutes, text messages, and data. You can then proceed to activate your SIM card and phone.
To do so, turn off your free Cintex phone or a compatible unlocked phone that you brought to Cintex (check the phone’s compatibility at https://cintexwireless.com/byop), locate the phone’s SIM slot, open it, and insert your Cintex SIM card into it. Close the slot, turn the phone on, and follow and on-screen prompts. Finally, visit https://cintexwireless.com/active-my-sim-card, key in your MDN (phone number) and SIM card number, and press Submit. The system will then activate your service and you will receive a notification when the process is finished. You can then start to enjoy your free monthly wireless services.
Reasons Why Cintex Wireless Data is Not Working
In case you find that your Cintex Wireless data is not working properly after you have completed the activation process, you should first determine the probable cause of this issue. Some of the most common reasons why your data isn’t working include:
- Network congestion: If there are too many people using the network at the same time, it can cause slow data speeds or connectivity issues.
- Outdated software: Your phone’s operating system or apps may need to be updated in order to work properly. This may be an issue if you bring your own phone. On the other hand, if you have a new phone from Cintex, the OS or apps shouldn’t be outdated.
- Data usage limit reached: If you’ve exceeded your monthly data limit, Cintex may slow down or cut off your data service until the next billing cycle.
- Roaming restrictions: If you’re traveling outside Cintex’s coverage area, your phone may not be able to connect to the network.
- Hardware issues: If your phone has a damaged antenna or other hardware issues, it may prevent you from accessing mobile data.
- Account issues: If there is a problem with your account, such as a billing issue or service suspension, it can affect your data service.
- Incorrect APN settings: Finally, if your phone’s Access Point Name (APN) settings are incorrect, it can prevent you from accessing mobile data. This tends to be the most common reason for Cintex Wireless data not working. APN configuration settings are needed for each mobile device to connect to a carrier’s network, and improve your data speeds, signal strengths, picture messaging, connection quality, and more. Each wireless service provider has its own unique APN settings that enable optimal signal strength and data speeds. And while phones purchased from Cintex tend to have the right APN settings, BYOP phones may not.
How to Fix the Cintex Wireless Data Not Working Issue?
The solutions to fix the data not working issue on your phone depend on the root cause of the problem. Here are some general troubleshooting steps you can take:
- Check for network coverage: If you’re in an area with poor network coverage, your phone may not be able to connect to the internet. Check if you have a good signal and if you don’t, try moving to a different location.
- Check if mobile data is turned on: Ensure that mobile data is enabled on your phone. You can find this option in the settings menu.
- Restart your phone: Restarting your phone can fix minor software glitches that may be preventing your phone from accessing mobile data.
- Reset your network settings: Sometimes, your phone’s network settings may get corrupted, which can prevent it from connecting to mobile data. Resetting the network settings can help fix this issue.
- Update your phone’s software: Outdated software can also cause issues with mobile data. Ensure that your phone’s software is up to date.
- Contact Cintex’s customer support service: Doing so should be your backup plan, as the agent may be able to diagnose and fix the issue. Contact the company at https://cintexwireless.com/contact, [email protected], or +1 (855) 655-3097.
- Fix your Cintex Wireless APN settings: Most importantly, if your Cintex Wireless data is not working, fix your APN settings. We’ll show you exactly how to do so in the following sections.
How to Set Up Cintex Wireless APN Settings?
The Cintex Wireless general APN setup depends on the type of device you have.
If you have an Android phone, follow these steps to change your APN settings and fix the Cintex Wireless data not working issue:
- Take your device and go to Menu.
- Choose Settings.
- Select Wireless & Network (sometimes also labeled as Wireless Controls).
- Press Mobile Networks.
- Select Access Point Name.
- Tap the New APN icon and enter the APN settings for Android listed in the next section.
If, on the other hand, you have an iPhone, follow these simple instructions to fix your APN settings:
- Download a profile on your phone at https://oss.airtalkwireless.com/assets/files/airtalk.mobileconfig.
- You will receive a notification.
- Open the Settings app on your phone.
- Press the Profile downloaded notification.
- Press Install in the upper-right corner.
- Follow the on-screen prompts to finish up the process. Keep in mind that you can only have one profile ready to install at a time.
Alternatively, you can set up the APN settings manually by following these steps:
- Visit your phone’s Settings app.
- Select Cellular.
- Choose Cellular Data Network.
- Press APN.
- Enter the APN settings for iPhones listed below.
Cintex Wireless APN Settings for Android
Enter the following values in your Android phone to change your APN settings and fix the Cintex Wireless data not working issue:
- Name: Cintex
- APN: Reseller
- Proxy: <leave blank>
- Port: <leave blank>
- Username: <leave blank>
- Password: <leave blank>
- Server: <leave blank>
- MMSC: http://mmsc.mobile.att.net
- MMS Proxy: proxy.mobile.att.net
- MMS Port: 80
- MCC: 310
- MNC: 410
- For Authentication Type: <leave blank>
- For the APN Type: default, supl, mms, fota
- APN Protocol: IPv4/IPv6
Enter the values exactly as you see them, minding the spaces, capitals, etc.
After entering these values, press Save, return to your home screen, and potentially turn the airplane mode on and off or restart the phone so that the new settings kick in.
Cintex Wireless APN Settings for iPhone
You can change your Cintex APN settings on your iPhone by downloading a profile (described above). However, to change the APN settings and thus fix the Cintex Wireless data not working issue on your iPhone manually, enter the following values:
- APN: pwg
- Username: <leave blank>
- Password: <leave blank>
LTE Setup (Optional):
- APN: <leave blank>
- Username: <leave blank>
- Password: <leave blank>
MMS Internet Settings:
- APN: wap
- Username: <leave blank>
- Password: <leave blank>
- MMSC (URL): <leave blank>
- MMS Proxy: <leave blank>
- MMS Message SIZE: 1048576
- MMD UA Prof URL: <leave blank>
Enter the values exactly as you see them, minding the spaces, capitals, etc.
After entering these values, press Save, return to your home screen, and turn the airplane mode on and off or restart the phone so that the new settings come into effect. Now, you should be able to enjoy higher data speeds. Read more about the Cintex APN setup at https://cintexwireless.com/apn-setup.