Cintex Wireless is a popular nationwide wireless provider that offers both Lifeline and the Affordable Connectivity Program (ACP) benefits to eligible customers. They offer reliable services, free monthly plans, a large selection of free phones for eligible customers, and other government assistance program benefits. In this article, you will find out all there is to know about Cintex Wireless replacement phones, so if that is what you are interested in, keep reading.
Is There a Difference Between a Cintex Wireless Replacement Phone and an Exchange Phone?
Lifeline and ACP-eligible customers at Cintex Wireless receive a free phone along with free monthly services. In addition, customers can also purchase an upgraded device. Given the fact that Cintex offers one of the largest selections of high-quality free phones and upgraded phones from reputable brands (including Samsung, Apple, LG, Motorola, etc.), it is highly unlikely that your Cintex Wireless phone would start malfunctioning any time soon. However, if the device does malfunction, you will need a new replacement handset to replace the damaged original one. As such, a Cintex Wireless replacement phone is a device that Cintex will offer you free of charge or in exchange for a fee to replace the originally provided phone that is damaged.
The term ‘replacement phone’ is not to be mistaken for the term ‘exchange phone’, which describes a mobile device that certain wireless providers offer their customers in exchange for an old device in good working condition. Currently, Cintex Wireless doesn’t offer exchange phones. However, they do offer replacement devices under certain conditions (see below).
Is There a Difference Between a Cintex Wireless Replacement Phone and an Upgraded Phone?
The term ‘replacement phone’ should also not be mistaken for the term ‘upgraded phone’, as these are two very different things.
An upgraded phone is a newer device with more advanced features than the one that you have received free of charge. At Cintex, your original device is free, while the upgraded one isn’t. In case you are not satisfied with the original free phone that you have received as a Lifeline/ACP subscriber, you can purchase an upgraded phone with more advanced features. Cintex Wireless offers both replacement and upgraded phones.
What to Do if a Cintex Wireless Phone Does Not Work Properly or Is Damaged
Cintex Wireless phones come with a 15-day warranty from the carrier. Within these 15 days, a customer may return any defective phone or accessory to Cintex Wireless. If the provider determines that the malfunction is not due to physical abuse, it will send you a replacement phone at its own discretion.
Cintex Wireless is not responsible for any misused or damaged phones outside the 15-day warranty period and the company will not refund or replace them.
In order to use your 15-day warranty and receive a Cintex Wireless replacement phone, you must report the issue at Cintex Wireless.
How to Report the Incident to Cintex Wireless?
To report the issue, contact Cintex’s customer support. You can do so by phone at +1 (855) 655-3097 or via email at [email protected].
If Your Cintex Wireless Phone is Lost, You Can Try the Following:
First and foremost, make sure to report the incident to Cintex Wireless as soon as possible, as the customer is responsible for all additional charges that may occur until Cintex Wireless is notified of the missing device. Once you report the incident, Cintex will immediately suspend your account. They may even try to locate the device for you. If you do not find the missing phone or activate a new one within 30 days of the suspension, your account will be deactivated and you will lose your Cintex phone number.
You should also report the incident to the police or local authorities, especially if you suspect that the device might be stolen. They too may be able to help you locate it.
Finally, there are certain things you can do on your own in order to find the lost phone. You can call your own number from another phone and retrace your steps. Check your pockets, under the cushions, on the floor, etc. If someone found your phone, they may answer and you may be able to ask them where you can meet to pick up your mobile device. You can also try the Find My Device app for Android phones or the iCloud app to locate your iPhone.
How to Report the Incident to Cintex Wireless?
To report the incident, contact the provider’s customer support. You can do so by phone at +1 (855) 655-3097 or via email at [email protected].
What to Do if a Cintex Wireless Phone is Stolen
If your Cintex Wireless phone got stolen, you must report the incident to Cintex Wireless as soon as possible, as the customer is responsible for all additional charges that may occur until Cintex Wireless is notified of the missing device. Once you report the incident, Cintex will immediately suspend your account. They may even help you locate the device. If you do not find the missing phone or activate a new one within 30 days of the suspension, your account will be deactivated and you will lose your Cintex phone number.
If your Cintex phone got stolen, you should also report the incident to the police or local authorities. They too may be able to help you locate it and take appropriate action against the perpetrators.
Finally, there are certain things you can do on your own in order to find the stolen phone. First, make sure the device is not simply lost. To do so, check your pockets and retrace your steps. Call your phone number from another phone and if someone picks up, ask them kindly to give you your phone back.
How to Report the Incident to Cintex Wireless?
To report the incident, contact the provider’s customer support. You can do so by phone at +1 (855) 655-3097 or via email at [email protected].
What Is the Cintex Wireless Government Lifeline Replacement Phone Policy
The government offers two FCC-managed assistance programs (Lifeline and the Affordable Connectivity Program) through which eligible low-income people can receive free or discounted monthly phone or internet services and connected devices, such as phones, tablets, laptops, and desktop computers. Many wireless providers throughout the country participate in those assistance programs and receive the funds necessary to offer free services and devices to eligible customers.
The government itself does not offer a free phone replacement policy, nevertheless, a participating provider may have one.
Does Cintex Wireless Have a Phone Warranty Policy for Their Own Phones?
Cintex Wireless offers a phone warranty policy that only lasts 15 days from the delivery date. During this time, customers have the right to return any defective mobile device or accessories to Cintex Wireless. Cintex will carefully examine the device and if the company concludes that the device is not malfunctioning due to the customer’s misuse, the customer will receive a Cintex Wireless replacement phone at the company’s discretion.
Before you return the defective device, make sure to contact the company’s customer support service and ask for the correct address and other details.
If, however, you wish to return a phone more than 15 days from the delivery date or if the device has been misused, lost, or stolen, Cintex will not provide you with a free Cintex Wireless replacement phone or refund the device, as the company is not responsible for such incidents.
Does the Manufacturer Have a Phone Replacement Policy for Cintex Wireless?
Cintex Wireless does not manufacture the devices they offer free of charge (Lifeline/ACP phones) or sell (upgraded phones). Instead, they offer phones from other reputable brands, such as Apple, Samsung, Motorola, LG, Google, etc. As such, Cintex is unable to offer warranties on these devices. However, the devices may come with separate limited warranties from the manufacturer. Whether or not your Cintex phone has a manufacturer’s warranty and if you can receive a Cintex Wireless replacement phone depends on the phone manufacturer. Contact the manufacturer and ask them if they can offer a replacement phone.
Does the Insurance Company Have a Phone Replacement Policy for Cintex Wireless?
Cintex Wireless does not offer its own insurance program. However, if you insured your phone at a separate insurance company, you may be able to receive a Cintex Wireless replacement phone if the device is damaged, broken, lost, or stolen (depending on your insurance company and package).
Which Phones Can I Get as a Replacement From Cintex Wireless?
As we have established above, the only way you can receive a free Cintex Wireless replacement phone directly from the wireless provider is if the device starts malfunctioning 15 days after the delivery date, not due to physical abuse or other user-inflicted damage. In this case, the company will offer you a Cintex Wireless replacement phone at its own discretion and the device will either be the same brand and model or a comparable brand and model with similar features, depending on availability.
Cintex Wireless replacement phones are the same as the company’s free government phones. Some of the free phone models the company currently offers include:
- Apple iPhone 7
- Samsung Galaxy S9
- Google Pixel 4 XL
- Samsung Note 8
- Apple iPhone 8
- Motorola G Stylus
- Samsung Galaxy A20S
- LG ThinQ 5G
- OnePlus 6
See the entire list of currently available Cintex free phones at cintexwireless.com/free-phone.
Can I Submit a Cintex Wireless Phone Replacement Claim Somewhere if Not Replaced by the Authority?
The authorities may be able to find your lost or stolen phone, however, the chances of them replacing it for you are slim to none.
However, you can submit a Cintex Wireless replacement phone claim at the following places:
- Cintex Wireless (if the phone is malfunctioning not due to misuse within 15 days of the delivery date)
- The phone manufacturer (if the phone is malfunctioning)
- Your insurance company if your phone is insured. Depending on your insurance company and package, you may be able to receive a replacement device or a refund if your phone is damaged, broken, malfunctioning (even due to physical misuse and water damage), lost, or stolen.
Simply contact these establishments, report the incident, file a claim, and they will notify you whether or not you can receive a Cintex Wireless replacement phone.
Does Cintex Offer Any Warranty for Phone Accessories?
In addition to the above-mentioned 15-day warranty on defective mobile devices, Cintex Wireless also offers a 15-day warranty on defective accessories. If you notice that your phone accessories are malfunctioning within 15 days from the delivery date, not due to physical abuse, you must contact the company’s customer service as soon as possible. The provider will exchange the defective accessories for replacement accessories at its own discretion.
Is Cintex Wireless Replacement Phone Free?
A Cintex Wireless replacement phone is only free if it is malfunctioning (not due to physical abuse) and if returned within 15 days from the delivery date. If, on the other hand, the device is returned later, physically abused, lost, or stolen, you cannot receive a free Cintex Wireless replacement phone, at least not from the company itself.
How Good Is the Cintex Wireless Replacement Phone?
As the Cintex Wireless replacement phone is exactly as good as Cintex Wireless free government phones and as their free phones are of the highest quality and from the most reputable brands, the company’s replacement phones are excellent.
Can I Replace a Cintex Wireless SIM Card?
Absolutely. If your Cintex Wireless SIM card gets damaged, lost, or stolen, you will need a new one. To receive a new Cintex Wireless SIM card, make sure to contact the provider’s customer support service.
How Can I Contact Cintex Wireless Customer Service?
You can contact Cintex Wireless’ customer service online at cintexwireless.com/contact, via chat, via email at [email protected], or by phone at +1 (855) 655-3097. The company’s customer service is available Monday to Friday from 8 AM to 5 PM CST.
Does Cintex Offer Any Special Plans for Replacement Phones?
No. If you are able to receive a Cintex Wireless replacement phone, you will be able to continue using the free or discounted Lifeline/ACP plans and benefits that you qualify for.
What Phones are Compatible With Cintex Wireless?
In addition to offering free government phones for eligible customers, Cintex Wireless also offers the ability to bring your own phone. The phone you wish to bring must be unlocked and compatible with Cintex’s services. You can check your phone’s compatibility by entering your ESN number at cintexwireless.com/byop. As Cintex Wireless is powered by the AT&T network, most unlocked GSM phones should be compatible with its services.
What is Cintex Wireless Free Phone Lifeline Program Eligibility?
If you wish to enroll in the Cintex Wireless Lifeline program, you must be at least 18 years old or an emancipated minor, a resident of one of the states where its Lifeline benefits are offered, and meet at least one of the following Lifeline eligibility criteria:
- Come from a household with an annual household income at or below 135% of the federal poverty guidelines.
- Participate in a qualifying Federal or Tribal Assistance Program, such as SNAP, SSI, Medicaid, etc.
What Documentation Is Required for Cintex Wireless Free Phone?
To apply for the Cintex Wireless government assistance program and receive a free phone, you must prove your eligibility. You can do so by providing an official document that proves your eligibility or verifies some of your personal information (identity, age, address). Acceptable documents include a valid government, military, state, or Tribal ID, passport, driver’s license, birth certificate, government assistance program approval or benefit award letter, paycheck stubs, current income statement, prior year’s state, federal, or Tribal tax return, etc.
How to Apply for a Cintex Wireless Free Phone?
You can apply for a Cintex Wireless free government phone if you are Lifeline/ACP-eligible. If so, you can visit cintexwireless.com/apply, enter your ZIP code in the provided box, and press ‘Apply Now’. If the company offers its free services in your area, you will be redirected to your state’s Lifeline/ACP offer. Review it, choose the plan, and press ‘Apply Now’. Once redirected to the company’s online application form, fill it out by providing all the required information and documentation.
Does Cintex Wireless Offer Free iPhones?
Yes, Cintex Wireless is one of the very few Lifeline/ACP providers that also offer Apple iPhones in addition to Android smartphones.
