Easy Wireless is one of the premier Lifeline wireless providers, which means it focuses on delivering free plans to all Lifeline-eligible customers. It offers customers to bring their existing phone and get slightly more monthly data or to even get a free smartphone.
In this article, we will focus on the Easy Wireless replacement phone topic. We will cover all the aspects related to the not-so-pleasant experience of having to replace your phone. The sections below cover all the details related to the Easy Wireless replacement phone, though we suggest you use the info below merely as a guideline. To attain the latest and most detailed information, we strongly advise you to visit the official Easy Wireless website and even reach out to their customer support.
Without further ado, let’s dig in, shall we?
Easy Wireless Phone Replacement Policy
Easy Wireless offers a no-hassle replacement policy. If you experience a handset malfunction, you need to call Easy Wireless at 877-476-3451 or visit your neighborhood store for assistance. The customer service representative will attempt to troubleshoot the issue and will offer a replacement device if the issue cannot be corrected. If the phone needs to be replaced, Easy Wireless offers “in-store” or “through-mail” replacements. Of course, that applies if the damage occurred is not due to a customer’s misuse of the phone.
Easy Wireless Government Free Phone Replacement Policy
Free Easy Wireless phone replacement is possible only if the issues with the phone occur without customers’ misuse and within the warranty period. Otherwise, replacement phones need to be purchased. More on that in the subsection below.
Aside from warranties, all wireless handsets purchased directly from or received from, Easy Wireless may be returned for a full refund within 48 hours of receipt. A subscriber must return the complete handset as received at the time of activation. For instructions please call Easy Wireless at 1-877-476-3451.
In case you also need information Easy Wireless Free Phone and plans
Easy Wireless Phone Company Replacement Policy
Easy Wireless replacement phones start as low as $20.00. For instance, you can also trade in your old phone for a $20.00 discount towards a replacement phone of your choice.
Moreover, Easy Wireless provides used and refurbished handsets to subscribers to offer as affordable prices as possible. Though, keep in mind that all handset models provided to Lifeline subscribers are selected at the sole discretion of Easy Wireless.
Handset models may vary greatly. Easy Wireless reserves the right to replace handsets with various models at its sole discretion, meaning the subscriber may not get the same model as the handset received during activation when they request a replacement handset.
Moreover, new handset models (that are not used or refurbished) may have a limited warranty from the manufacturer.
It is important that a subscriber returns the complete handset and battery as it was received at the time of activation. If the phone is damaged due to customer abuse or neglect, the replacement device may be charged at full price to the customer.
Through the replacement process, the customer may also receive a new telephone number, though the old number may be ported in upon a customer’s request.
In case you experience a handset malfunction, call Easy Wireless customer service at 877-476-3451, or visit your neighborhood Easy Wireless store in order to request a replacement.
Where I Submit Easy Wireless Phone Replacement Claim If Not Replaced By The Authority
In case you experience a handset malfunction or have any other reason due to which you need a replacement phone, you need to call Easy Wireless customer service at 877-476-3451. Alternatively, you may visit your neighborhood Easy Wireless store in order to request a replacement.
If they decline your replacement request, you will not be left with many options. Since they take all the measures to legally protect themselves, it is highly unlikely for them to refuse to replace your device, unless they are convinced that you are not entitled to a free or discount replacement phone. With that in mind, we do not recommend you pursuing trying to sue them as it will cost you a lot of time and money.
Thus, in case your free or discounted replacement option is not granted, you will be better off by paying for a replacement device or switching to another Lifeline provider, where you may receive a free device along with their services.
What To Do If Easy Wireless Phone Lost, Stolen, Or Damage?
Damaging, losing, or having your phone stolen is all highly unpleasant. So, first, take a couple of deep breaths and try to relax. By eliminating stress, you’ll be able to think much clearer and thus take better action. In case you lost it, you may even remember where and then successfully locate it.
Below are some suggestions and guidance on what to do in each of these unpleasant situations.
If Your Easy Wireless Phone Is Damaged
If you’ve damaged your phone, there is not much you can do. If the damage is not severe and you can still use your phone, you can do so. However, if the damage is preventing your device from functioning properly, you will need to replace it. In that case, you will have to pay for the replacement phone.
As an alternative, you may try getting the phone repaired. In case that repairs in cheaper than the replacement phone, it may make sense to proceed in that direction.
If Your Easy Wireless Phone Is Lost
If you’ve lost your device, you may first try locating it. If you’ve got your mobile data or your phone’s GPS turned on, you may use various online options that tend to work very well.
The simplest trick is to use Google and type in ‘Find my Android phone.’ You’ll be provided with a set of simple instructions. Do as instructed and you may be able to locate your device.
Also, use another phone to call your number. Often times the phone is closer than you think and you may hear it ringing or vibrating. Then just follow the sound and voila, you have your phone back. In some cases, a complete stranger may be near your lost phone, and more often than not (especially if lost in restaurants or pubs) that stranger will answer your call and then keep your phone safe until you come and collect it. If lost in a more distant place, they may also mail it to your address.
If an Easy Wireless customer loses their handset (after trying the above tricks and not successfully locating your device), the subscriber is responsible for all charges incurred until Easy Wireless is notified of the lost device.
Upon receiving notice of the lost or stolen phone, Easy Wireless will suspend service to the handset immediately. If the subscriber does not either activate a new Easy Wireless phone or notify Easy Wireless that they have found their device within 30 days, the account will be deactivated and the subscriber will lose their Easy Wireless telephone number.
If the service is disconnected, the subscriber will have to re-activate the new service by verifying proof of eligibility. Easy Wireless will issue a $20 discount towards a replacement device no more than once per life of the customer. Further replacement devices may be charged at full price to the customer. Through this replacement process, the customer may receive a new telephone number.
To report a lost handset, call Easy Wireless customer service at 877-476-3451.
If Your Easy Wireless Phone Is Stolen
If an Easy Wireless customer has their handset stolen, the subscriber is responsible for all charges incurred until Easy Wireless is notified of the lost or stolen device. Thus make sure to report this occurrence ASAP.
Upon receiving notice of the stolen phone, Easy Wireless will suspend service to the handset immediately.
If the subscriber does not either activate a new Easy Wireless phone or notify Easy Wireless that they have found their device within 30 days, the account will be deactivated and the subscriber will lose their Easy Wireless telephone number.
To report a stolen handset, please call Easy Wireless customer service at 877-476-3451.
Easy Wireless Replacement Phone List
Easy Wireless doesn’t offer a phone list. Devices offered by them are not chosen by customers, rather they are provided at the carrier’s discretion and availability.
However, Easy Wireless does offer their ‘Bring Your Own Phone option, which means that users may use a wide range of phones with their services.
As long as the phone is unlocked, users have a good chance of being able to use it with the Easy Wireless services. Though, compatibility should always be checked in advance. This can easily be done online (myeasywireless.com/bring-your-own-phone-2).
Does An Insurance Company Replace Easy Wireless Phone If Lost Or Broken Or Damaged?
Since Easy Wireless doesn’t provide any highly expensive mobile phones, it may not make sense to pay insurance for them. However, if you do decide to go down that road, you will need to check the details with that particular insurance company.
There are many insurance companies that do offer a full refund or a replacement device in case your phone gets lost, stolen, or damaged. However, there are also many that have tricky fine print, which makes it rather difficult for users to actually get reimbursed in case of certain unpleasant situations.
With that in mind, make sure to be highly cautious when dealing with phone insurance companies.
What Is The Difference Between Easy Wireless Phone Replacement, Exchange, And Upgrade?
Replacement, exchange, and upgrade are often used interchangeably because many companies do not use them in the right ways.
Generally speaking, replacement refers to phones that are offered as replacement devices (either for free or at a low cost) in case of damaged, lost, or stolen devices.
Exchange of phones takes place when a phone is under warranty and it gets exchanged for another device. When exchanging devices, no cost is usually added.
The upgrade refers to an action of upgrading your current phone by purchasing newer, typically better devices (thus the term ‘upgrade’). Buying a new phone elsewhere and using it instead of a free Easy Wireless phone provided by the carrier may also be referred to as an upgrade.
As stated above, the terms are often used inconsistently, which can cause a lot of confusion among users. As such, make sure to always ask for a detailed explanation to ensure that you know what type of offer/situation you are dealing with.
Can I Replace Easy Wireless SIM Card?
In case your Easy Wireless phone is lost or stolen, you also lose your SIM card, which is inside the phone. As such, users can expect to receive a replacement SIM card free of charge.
A new SIM card comes with a new phone number. However, if you wish to retain your old phone number, make sure to get in touch with Easy Wireless support and make the necessary arrangements. To do so, call Easy Wireless customer service at 877-476-3451.