What is enTouch Wireless And What Kinds of Services Does it Offer?
enTouch Wireless is a wireless provider that participates in the Lifeline Program and the Affordable Connectivity Program.
Lifeline is a government assistance program that offers discounts on monthly phone, wireless, and internet services, and certain providers also offer free government phones. The Affordable Connectivity Program (ACP), on the other hand, is a new federal assistance program that offers discounts on broadband services and sometimes devices.
Through Lifeline and ACP, entTouch offers generous discounts and benefits to assistance-eligible low-income households in 34 states. Qualifying customers can receive a free government phone service with free unlimited data, talk, and text, as well as a free 5.5-inch smartphone.
How to Apply for enTouch Wireless?
Before you can check your enTouch Wireless application status, you obviously have to apply for enTouch’s services. As enTouch is a Lifeline and ACP provider, applying is a bit more complicated than just visiting a carrier’s website and purchasing a plan and device. Nevertheless, people who happen to meet the Lifeline and/or ACP eligibility criteria will find the process quite simple.
- As mentioned, you must first meet the FCC’s Lifeline and/or ACP eligibility criteria to apply for the assistance program. A household is considered Lifeline-eligible if its annual income is at or below 135% of the federal poverty guidelines or if a member participates in another assistance program, such as SNAP, SSI, Medicaid, FPHA, Veterans Pension and Survivors Benefit, or a Tribal Assistance Program. To meet the ACP eligibility, a household must have an annual income at or below 200% of the federal poverty guidelines, receive a Federal Pell Grant in the current award year, or participate in Lifeline, any of the Lifeline-qualifying programs above, WIC, or the Free and Reduced-Price School Lunch Program or School Breakfast Program.
Moreover, the applicant must be at least 18 years old or an emancipated minor and a resident of one of the states where enTouch offers its services – Arizona, Arkansas, Colorado,
California, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Texas, Utah, Washington, West Virginia, Wisconsin, and Wyoming.
- If you now realize that you in fact do qualify, you will also have to demonstrate and prove it to FCC’s National Verifier. To do so, you will be asked to submit copies of certain official documents that prove your low income or participation in another government assistance program. As you will be required to submit these copies (physical or digital, depending on how you wish to apply) during the application process, make sure to collect the documents and make clear copies in advance.
- Finally, you must apply. You can first apply through the National Verifier at nv.fcc.gov/lifeline?ln=RW5nbGlzaA%3D%3D separately, otherwise, enTouch will send your application to the National Verifier so that they can check your eligibility. Then, apply through the provider. To do so, visit entouchwireless.com and press ‘Enroll Today’. Choose your state, choose your plan (Lifeline Only, ACP, or Lifeline + ACP), and press ‘Enroll Now’. You will then be redirected to the company’s digital application system. First, key in your email address and ZIP code, and press ‘Check Availability’. Then, follow the on-screen prompts to provide all the required information and documentation. Submit the application.
How to Check My enTouch Wireless Application Status?
Once your application is submitted, the company will take some time to review it. enTouch will also send your application form to the National Verifier. When your enrollment is approved by both the company and the government, enTouch will ship out your free phone (if you qualify to receive it) as soon as possible (depending on availability). The delivery time may vary depending on your location.
To check your enTouch Wireless application status and thus know if it’s still being processed, or if it’s rejected, accepted, or if the company has already shipped your free device, you can do the following.
Method 1: Check your enTouch Wireless application status online
To check your application status online, visit enTouch Wireless’s official website and go to My Account. You can also do so directly at entouchwireless.com/wp-login.php.
Log into your enTouch Wireless account (which you created during your application process) by entering your username or email address and password in the provided boxes. Press ‘Log In’.
When logged in, press ‘Check Status’ in the ‘My Account’ menu.
The system will immediately let you know if your application is being processed, rejected, or approved, or if your phone has already been shipped.
Method 2: Check your enTouch Wireless application status by phone
Another way to check your enTouch Wireless application status is by contacting the company’s customer support service and asking the representative to check the application status for you.
Do so at entouchwireless.com/contact, via email at [email protected], or by phone at 866.488.8719. The customer support team is available from Monday to Friday from 10 AM to 10 PM CT.
What is the Purpose of Checking My enTouch Wireless Application Status?
First of all, is it even necessary to check your enTouch Wireless application status? No! As soon as enTouch Wireless reaches a decision about your application, you will be notified via email or another provided contact method anyway.
However, checking your enTouch Wireless application status does have some benefits, including:
- If your application got stuck somewhere or delayed. You will see that by checking the application status. If so, make sure to contact the company’s customer support service as soon as possible.
- If your application got rejected, you may want to re-apply or contact the customer support service for assistance as soon as possible.
- Knowing exactly what is going on with your application in real-time gives you time to plan your next step. This way, you will also know when you can expect to receive your free phone (if you are eligible to receive one).
What to Do if My enTouch Wireless Application Status is Rejected?
If your enTouch Wireless application got rejected, you should do the following:
- Investigate why your application was rejected. If you genuinely don’t meet the eligibility criteria, it’s probably the end of the road for you. You can’t still try to apply from another provider (if the issue was, for example, your state of residence).
- If the reason for the rejection lies elsewhere, you may still be able to fix it and get approved. For example, if the provided information or documentation is incomplete, incorrect, invalid, or blurry, you can re-apply, fix the issue, update your documentation, and re-submit the application.
- If you have any questions or issues, make sure to contact the company’s responsive customer support service. The well-trained representatives will be able to help you determine why your application was rejected and exactly how to fix the issue.
Tips for Applying Successfully to enTouch
To make sure that your enTouch Wireless application gets approved, follow these simple tips:
- Double-check your eligibility.
- Provide only true information. If you have first applied through the National Verifier, make sure that the information matches on both application forms.
- The documents that you provide must be official and valid.
- The documentation must be clear. Blurry or unreadable documents won’t be accepted, therefore ensure to make clear copies using a smartphone, camera, scanner, or copy machine.
- Make sure to provide all the required information and documentation.
- Make sure that no other member of your household has applied for Lifeline/ACP from enTocuh or any other provider. Both assistance benefits are only available for one person per eligible household.