Excess Telecom is a prominent telecommunications company and wireless service provider operating across 47 states, serving a vast customer base of over 100,000 individuals. Furthermore, Excess Telecom actively participates in the Affordable Connectivity Program (ACP), extending valuable offerings to eligible customers. These include complimentary wireless services with unrestricted data usage and the opportunity to receive a free tablet from Excess Telecom. While the free tablets are of high quality, there may come a time when you may need a replacement. In this article, you will learn everything there is to know about Excess Telecom tablet replacement options, policies, and procedures, so stay tuned if you wish to learn more.
How to Get a Free Excess Telecom Tablet in the First Place: Eligibility, Documents, and Application Process
Excess Telecom understands the importance of connectivity and aims to bridge the digital divide. To qualify for the Excess Telecom assistance program, applicants must meet specific criteria:
- Low-income status: The program primarily targets individuals with low incomes who are struggling to afford a tablet or monthly internet service. Eligibility is typically determined based on household income relative to the federal poverty level. Your household’s annual income must be at or below 200% of the poverty level in your state.
- Participation in a qualifying government assistance program: Even if you don’t meet the income requirements, you can still qualify if you participate in an assistance program, such as Medicaid, SNAP, Lifeline, WIC, Tribal programs, etc.
Applicants must also be at least 18 years old or emancipated minors and residents of the country or region where Excess Telecom’s assistance program is available. Specific eligibility requirements may vary based on geographical location.
To support your application for an Excess Telecom Tablet Replacement, you will need to provide the following essential documents:
- Proof of Identity, Age, and Address: Valid identification documents, such as a driver’s license, passport, or government-issued ID card, are necessary to verify your identity, age, and address.
- Proof of Income: To determine your eligibility based on low-income status, you will be required to provide income-related documents, such as pay stubs, tax records, or government assistance program documentation.
- Proof of Program Participation: Documentation showing that your household participates in one of the qualifying assistance programs is needed in you qualify based on this. Examples include an approval letter, benefit award letter, statement of benefits, etc.
To apply for the Excess Telecom Tablet Replacement program, follow these simple steps:
- Research Excess Telecom’s offer in your area to see if it’s a good match.
- Visit https://www.excesstelecom.com/, enter your ZIP code, and press Check Now. Follow the prompts to get to the company’s online application form. Provide accurate and truthful information, ensuring you include all the necessary details and supporting documentation.
- Submit your application along with the required documents through the designated online platform or via mail, following the instructions provided by Excess Telecom. The verification process may take some time, so be patient and await confirmation of your application status.
- If approved, you will receive an Excess Telecom tablet and a SIM card with a monthly service plan. However, even though the company advertises the tablets as ‘free’, according to government rules, you must actually pay a small fee ($10 to $50).
Why One May Need a Replacement Tablet
Tablets have become lifelines in our digital-driven world, serving as tools for communication, education, and access to vital information. The need for a replacement tablet may arise due to various reasons:
- Loss or Theft: Unfortunate incidents such as loss or theft can deprive individuals of their essential means of communication and access to online resources. A replacement tablet ensures they can regain connectivity and resume their daily activities.
- Irreparable Damage: Accidents happen, and tablets may suffer irreparable damage due to unforeseen circumstances. A replacement tablet provides individuals with a second chance to reconnect with the digital world.
- Malfunction: Even though the provided tablets are of high quality, sometimes electronic devices malfunction. Luckily, Excess’ warranty covers any malfunctions in the first year of use.
Is it Possible to Get a Replacement Tablet?
Yes, it is indeed possible to obtain a replacement tablet through Excess Telecom. This program aims to assist individuals facing financial hardships who have experienced the loss, theft, or irreparable damage of their previous tablet. By fulfilling the eligibility criteria and following the application process, eligible applicants stand a chance to receive a free tablet and regain their digital connectivity.
Excess Telecom Tablet Replacement Policy
On the company’s Terms and Conditions website, the following policies are stated:
- Excess Telecom does not assume responsibility for refunding lost, stolen, misused, damaged, or destroyed devices, accessories, or Top-Up purchases outside the warranty period. The decision regarding refunds lies solely at the discretion of Excess Telecom. In such cases, it is the customer’s responsibility to independently purchase replacement devices, accessories, or tablets at their own cost.
- Excess Telecom customers are required to inform the company within 14 days of receiving their device if it is found to be defective, along with any accompanying accessories. Following notification, the defective device must be returned within 30 days. Excess Telecom holds the sole discretion to provide a replacement device during this timeframe. To request a replacement for a defective device, please contact Excess Telecom Customer Service at 1-800-615-0898.
- To avail of warranty service from Excess Telecom, please get in touch with their Customer Service at 1-800-615-0898. If the problem cannot be resolved through phone assistance, Excess Telecom technicians will provide you with an RMA number. This number will be used to send the device to the designated Excess Telecom Service Center for a potential replacement, subject to the discretion of Excess Telecom.
- During the specified warranty period, Excess Telecom has the discretion to replace any defective device with a new or refurbished replacement device, subject to the following conditions:
- The device does not function properly according to its intended use, excluding any specified exceptions.
- The device experiences malfunctions or failures during normal usage.
- Excess Telecom may, at its discretion, replace the device with a refurbished device of the same make, if available. If not available, a comparable device will be provided.
- The limited warranty does not cover the loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications, content, memory cards, software, defects in appearance, or non-operative parts such as cosmetic or decorative items.
- Excess Telecom is not liable for any other losses, damages, or claims resulting from device malfunctions. These remedies are exclusively available to the subscriber for any breach of warranty.
How to Get an Excess Telecom Tablet Replacement
To request an Excess Telecom tablet replacement, follow these instructions:
- Contact Excess Telecom Customer Service at 1-800-615-0898 and request to speak to an agent.
- Explain exactly what happened. Is the device lost or stolen? In this case, the agent must deactivate your account immediately to prevent any extra charges. Is the device damaged or malfunctioning? Depending on what happened, when (inside or outside of the warranty period), and how (was the damage inflicted by you or did the device start malfunctioning on its own), the agent will tell you whether or not you are eligible to receive a replacement device and if you can get one free of charge or if you must pay for it.
- Make sure to give the agent all the required information about the incident, device, and your account, to ensure a smooth process.
- The agent will initiate the process. If eligible, you will receive a free or paid replacement device via mail in a few days.