Gen Mobile is a wireless provider that offers the best value in connectivity. Powered by America’s largest 5G networks, the company strives to save its customers money while providing exceptional service. Gen’s vision is to reimagine connectivity by offering high-quality, affordable wireless services to underserved communities. With its low-cost nationwide and international mobile plans, Gen’s mission is to help people connect with those who matter most. Whether you’re a busy mother of two or someone looking for cost-effective options, Gen’s affordable plans have got you covered. Enjoy free, direct-dial unlimited calling to over 100 destinations, along with 5G/4G data and unlimited global texting. Moreover, you can apply for a Gen Mobile ACP free phone. In this article, we will show you exactly how to get all of these benefits.
What is Gen Mobile ACP Program And Which Benefits Does it Offer?
The Affordable Connectivity Program (ACP) is a new program that replaced the Emergency Broadband Benefit (EBB) program. It offers discounts on internet service for eligible households, providing up to $30 per month for regular households and up to $75 per month for households on qualifying Tribal lands. In addition, eligible households can receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers. The household must contribute between $10 and $50 towards the purchase price. Each household is limited to one monthly service discount and one device discount. Eligibility for the ACP is based on income or other qualifying criteria.
ACP is funded and managed by the FCC and distributed to qualifying customers through numerous wireless companies throughout the country, including Gen Mobile. At Gen Mobile, you have the option to apply the $30 ACP discount and get free mobile service by selecting either the Unlimited Talk, Text, and 7GB LTE Data Plan for Phones or the 7GB LTE Data Plan for Devices. Alternatively, if you prefer a different phone or connected device plan that is more expensive, you can apply the $30 ACP discount and pay the price difference. New customers who qualify will receive a Gen Mobile SIM card by mail while existing customers can have the discount applied to their current plan. If an existing customer wants a new phone number/account, they will also receive a Gen Mobile SIM card by mail. Qualifying customers can also receive a Gen Mobile ACP free phone.
Gen Mobile ACP Free Plan in 2024
If you apply for Gen Mobile’s ACP program, you can get a wireless plan completely free of charge as its price is completely covered by the ACP discount. This plan is the 7GB ACP plan and it may include these benefits:
- Unlimited nationwide monthly calls in the US
- Unlimited nationwide monthly texts
- 7GB of high-speed 5G or 4G LTE data a month
- Access to America’s largest 5G network
- Unlimited international calling to 100+ destinations
However, you can also choose another plan that comes with more monthly data and is more expensive. To purchase a more expensive plan that isn’t fully covered by the ACP discounts, you must pay the price difference. Other available plans include:
- 16GB data plan for $40 a month ($10 with the ACP discount) – it includes unlimited talk, unlimited text, and 16 GB of high-speed data.
- Unlimited data plan for $50 a month ($20 with the ACP discount) – it includes unlimited talk, unlimited text, unlimited data (35GB at high speeds), and 10GB of mobile hotspot.
- Unlimited data plan for $60 a month ($30 with the ACP discount) – it includes unlimited talk, unlimited text, unlimited data (35GB at high speeds), and 20GB of mobile hotspot.
Gen Mobile ACP Free Phone in 2024
Customers who qualify for Gen Mobile’s ACP program can also receive a free smartphone from the company (in addition to a free monthly plan). The company doesn’t reveal which smartphone models are offered as the offer is subject to availability, plan, and state. Nevertheless, eligible customers can expect to receive an entry-level to mid-range Android smartphone with all basic features, such as high-speed connectivity, Bluetooth, touchscreen, reliable performance, and more.
In case you already have a phone that suits your needs, you can choose not to receive a free phone and decide to bring your own device instead. However, if you wish to bring your own device, it must be carrier-unlocked, free from contract, paid off, and compatible with Gen’s network and services. Most unlocked 5G/4G VoLTE capable GSM phones or data devices are compatible. So are most phones with SIM cards and unlocked AT&T, T-Mobile, Cricket Wireless, Straight Talk, and Simple Mobile phones and data devices. To further confirm your phone’s eligibility, call 833-528-1380 or visit https://tawk.to/chat/5b156bfe8859f57bdc7bd483/default to chat with a Gen Mobile Customer Care representative from 10 a.m. to 8:30 p.m. ET every day.
How to Get a Gen Mobile ACP Free Phone and Plan – A Quick Guide
To get from where you are now to becoming a Gen Mobile customer and proud owner of a Gen Mobile ACP free phone, you must follow these steps:
- See Gen’s ACP benefits described above or visit https://www.genmobile.com/pages/acp to determine whether or not the company is the right choice for you.
- Check if you qualify for ACP. See the eligibility criteria below.
- Check if you can prove your eligibility. See acceptable proof below.
- Apply for the program. See how below.
- If approved, enjoy the benefits outlined in the previous sections.
Do I Qualify for a Gen Mobile ACP Free Phone and Plan?
To qualify for Gen’s ACP program as a household, you must meet one of the following criteria:
- Have an income equal to or less than 200% of the federal poverty guidelines.
- Participate in specific assistance programs like SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline.
- Take part in Tribal-specific programs such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations.
- Be approved for benefits under the free and reduced-price school lunch program or the school breakfast program.
- Have received a Federal Pell Grant during the current award year.
Please note that a household refers to a group of individuals who live together and share financial resources, regardless of their relationship. If you live together and share money, you are considered a single household. If you do not live together or do not share money, you are classified as two or more separate households.
Additionally, the applicant must be at least 18 years old or an emancipated minor and a resident of one of the states where Gen Mobile operates.
Can I Prove My Gen Mobile ACP Free Phone and Plan Eligibility?
During the application process, you will be required to prove your eligibility by providing copies of certain valid official documents that verify all the vital information.
You will be required to submit:
- Proof of age/emancipation: A copy of a valid ID, passport, birth certificate, Green Card, etc., or emancipation certificate/court document that verifies your emancipation. Other official documents that contain your name and date of birth/emancipation would also do.
- Proof of residency: A copy of a valid ID, driver’s license, utility bill, mortgage or lease statement, or another official document that contains your name and physical address.
- Proof of low income: A copy of your paycheck stubs, current income statement from your employer, a prior year’s tax return, Unemployment benefit, child support award, or another official document that includes your name and income.
- Proof of program participation: A copy of the approval letter, statement of benefits, benefit award letter, benefit verification letter, or another official document that includes your name, the name of the program, the name of the issuing institution, and a future expiration date.
Remember, while you must meet both the age and residency requirements, you only also need to meet the income or program participation requirement. Make sure to submit clear copies and never originals.
Application Process for a Gen Mobile ACP Free Phone and Plan in 2024
To apply for Gen Mobile’s ACP benefits after making sure that you qualify and that you will be able to prove it during the application process, follow these steps:
- Visit https://acp.genmobile.com/en/#!/newHome.
- Enter your ZIP code.
- Press Start.
- If the company offers ACP benefits in your area, you will be redirected to the online application form.
- Fill out the form by providing all the required personal information, address, eligibility proof, and more. During the process, you will also be asked to choose your plan and device option.
- Review and submit the application.
- If qualified, you will also be asked to sign up for Gen Mobile.
- Depending on your qualification and stated preferences, you will get credits toward any eligible device and plan you wish to receive.
- After applying, you can check your benefit status at https://acp.genmobile.com/en/#!/login or simply wait for the company to contact you as soon as it has reached a decision.
In case Gen Mobile will also require you to apply through the National Verifier, a representative will explain exactly how you can do so.
What to Do After the Application?
After submitting the application, Gen Mobile will review it and determine whether or not you qualify for the program. You will get notified if your application got rejected or approved.
If rejected, contact the company’s customer support team and ask the representative why your application was rejected. If you don’t qualify, there is not much you can do except for trying to get a free phone elsewhere (perhaps through another ACP company, charity, promo deal, online giveaway, etc.). If, on the other hand, the provided information/documentation was simply incorrect, invalid, or incomplete, you can ask the representative how you can reapply.
If approved, you can expect to receive the following:
- A free SIM card via mail
- A free smartphone via mail (if you asked for it and if you qualify)
- An account with a free or discounted ACP wireless plan that includes:
- Free unlimited talk minutes
- Free unlimited texts
- Free monthly high-speed data (the amount depends on the plan)
- Access to the largest 5G network
- Free international calls
After receiving all of these benefits, make sure to activate your device. You can quickly activate your phone by contacting a Gen Mobile customer care representative via phone or chat. The company’s dedicated customer care team is available at (833) 528-1380, or you can visit https://tawk.to/chat/5b156bfe8859f57bdc7bd483/default to initiate a chat session. Assistance is provided from 7:00 a.m. to 5:30 p.m. PST, seven days a week.
Also, make sure to contact the support team if you wish to enquire about replacing or upgrading your Gen Mobile ACP free phone.
