What Are the Reasons to Replace Your Boost Mobile Phone?
Do you have a Boost Mobile phone and it works just fine? If so, you may be wondering why you would want to replace it in the first place.
Well, regardless of how reliable the brand is, how high-quality the model is, and how well you take care of the device, cell phones nowadays are not designed to last longer than a couple of years. After that, it usually starts malfunctioning, and eventually, it stops working completely. In addition, accidents happen – your phone may get lost, stolen, or broken. If and when that happens, you would surely need a Boost Mobile replacement phone that will enable you to stay in touch with loved ones, jobs, education, healthcare, emergency services, and more.
Moreover, upgrading to a newer model may bring you more peace of mind, cost efficiency, better usability, and quicker repair times.
What Type of Replacement Phones Does Boost Mobile Provide?
Depending on your security package, Boost Mobile tends to provide replacement phones of the same kind and quality as the one that the customer has purchased and then reported malfunctioning, lost, or stolen. The replacement device may be a different brand, model, or color and contain non-original manufacturer parts. As such, the Boost Mobile replacement phone you may receive depends on what kind of device it must replace. The replacement phone you get may also vary by location and availability. As such, if a really old phone model got lost, you would probably receive a newer, more advanced phone model.
Currently, the phones (and replacement phones) you may get at Boost Mobile include:
- Samsung Galaxy A02s
- Samsung Galaxy A12
- Samsung Galaxy A13 5G
- Samsung Galaxy A71 5G
- Samsung Galaxy S21 FE 5G
- Motorola G Pure
- Motorola Moto G Power
- Motorola G Stylus 5G
- TCL 20 XE
- TCL Flip
- Celero 5G
- Coolpad Legacy Brisa
- Coolpad Belleza
- LG Stylo 6 Renewed
- Apple iPhone SE
- Apple XS
- Apple iPhone 11
- Apple iPhone 12
- Apple iPhone 13
What to Do if Boost Mobile Phone Doesn’t Work or is Lost, Stolen, or Damaged?
There are two basic types of Boost Mobile insurance – the basic warranty and Boost Shield – the company’s insurance program.
If you only have the basic warranty, you are able to report mechanical or electrical failure or malfunction of the device within 90 days from your date of purchase. If you do so, Boost Mobile (via Likewize Device Protection) will replace your phone with another pre-owned, remanufactured, or refurbished device of like kind and quality. The Boost Mobile replacement phone may be a different brand, model, or color, and it may contain non-original parts. Note: The warranty doesn’t cover lost or stolen phones, devices with normal wear and tear, and mobile phones that have been damaged by accident or misuse. Read more at boostmobile.com/support/faq/phones-devices/warranty-policy.html.
On the other hand, if you have Boost Shield – Boost Mobile’s insurance program that protects your phone in the event of loss, theft, accidental damage, and out-of-warranty mechanical or electrical breakdown, you can report any of those events at any time. After filing a claim, you will be required to pay a nonrefundable deductible of $20, $50, $100, or $175 per approved claim depending on your phone. You are eligible for two approved claims within 12 months beginning on the date of the first replacement. You will also be asked to provide some necessary information and documentation. Once your claim is approved, your Boost Mobile replacement phone will be shipped to an address of your choice. Read more at boostmobile.com/support/faq/plans-services/boost-shield.html.
Regardless of the insurance you have, you must report the phone lost, stolen, damaged, or broken as soon as possible. See how to file a claim in both cases in the next chapter.
How to Submit Boost Mobile Phone Replacement Claim if Not Replaced by the Authority?
90 Day Limited Warranty
If your phone is still under warranty and if is experiencing mechanical or electrical failure, you can file a claim a receive a replacement phone. To file a claim for the basic warranty online, visit My Phone Guardian at myphoneguardian.com/boostmobile. You can file a claim with Likewize Device Protection 24 hours a day, 7 days a week. You may also file a claim by phone by calling 1-855-975-9540 from 6 AM to 11 PM CST, 7 days a week.
Boost Shield
If you have Boost Shield, Boost Mobile’s insurance program and if your phone has been lost, stolen, accidentally damaged, or has experienced an out-of-warranty mechanical or electrical breakdown, you can either file a claim online or by phone.
File a claim online by visiting myphoneguardian.com/boostmobile at any time of any day and file a claim with Likewize Device Protection. Start a claim by clicking the button. You will be asked to dial your phone number and your Boost Mobile PIN to identify yourself. You will also be required to prove that you are not a robot. Also, read the service terms and policies carefully.
To file a claim by phone, call their customer support at 1-844-534-3099 (toll-free). Trained representatives are available from 6 AM to 11 PM CST, 7 days a week and they will provide you with more information about the procedure. The requested documentation can be sent by email, regular mail, fax, or e-signature.
To file a claim, you should be the primary account holder and file the claim within 30 days of the incident.
Also, before filing a claim prepare the required information in advance to speed up the process. The information that you may need to provide includes:
- Wireless phone number
- Phone brand, make, and model
- Deductible payment method
- Accurate proof of loss and proof of ownership of the phone.
Your claim will approve within 60 days. Once approved, you will be asked to pay the deductible with a physical credit card. Then, the replacement device will be shipped to your place within 5 business days.
What Is Boost Mobile Phone Replacement Process?
Boost Mobile replacement phone process is relatively simple. All you have to do is to follow the easy steps below.
- Step 1: Check what kind of insurance you have – 90-day limited warranty or Boost Shield.
- Step 2: File a claim. How and where you do it depends on your kind of insurance. You can either do so online or by phone. See the details in the previous section.
- Step 3: Wait for max. 60 days for your claim to be approved.
- Step 4: Once approved, pay the non-refundable deductible.
- Step 5: Receive the Boost Mobile replacement phone within 5 business days.
Can I Replace My Boost Mobile Phone Online?
Regardless of your insurance type, you can replace your phone (file a claim) both by phone or online.
To file a claim and get a Boost Mobile replacement phone online, simply follow the instructions below:
- Step 1: Visit myphoneguardian.com/boostmobile.
- Step 2: If you are currently enrolled in Boost Shield, sign in at onlineportal-us.likewize.com/boostmobile to see your deductible. If you are not enrolled yet, you can enroll at the website.
- Step 3: To file a claim, you will be asked to provide some information, such as your phone number, Boost account PIN, etc.
- Step 4: Submit the claim and wait for it to be approved.
You can file a claim for a Boost Mobile replacement phone at any time, 7 days a week.
You can read one of our past articles Boost Mobile SIM Card Replacement and Activation
What Does Boost Mobile Insurance Cover?
Boost Mobile insurance program is called Boost Shield. It offers phone protection and peace of mind for $7 a month. Boost Shield covers different types of damage, including:
- Loss
- Theft
- Water damage
- Cracked screen
- Other accidental damage
- Out-of-warranty mechanical and electrical breakdowns
- Standard accessories included with the original purchase of the technology
The issues that Boost Shield insurance does not cover include rust, corrosion, income loss, intentional damage, pre-existing issues, business interruption, warranty-covered expenses, unauthorized repairs or replacements, and failure to adhere to the manufacturer’s maintenance recommendations.
Read more about Boost Shield and Boost Mobile replacement phones at boostmobile.com/plans/add-on/phone-insurance.
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How to Upgrade Your Boost Mobile Phone
Boost Mobile provides prepaid wireless solutions. It offers a large selection of phones, some of which operate on their iDEN network and others on their CDMA network. All the mobile devices are contract-free, as such upgrading your Boost Mobile phone and replacing it with a newer, more advanced model is very simple. Both your plan and phone number can stay the same. Moreover, any additional minutes you have purchased will be transferred to the new phone.
To upgrade your iDEN Boost phone, follow these steps:
- Step 1: Go to Boost Mobile’s official website at boostmobile.com and press ‘Phones’. Search for available iDEN phones. They can be easily distinguished by model numbers beginning with the letter ‘i’.
- Step 2: Select a phone and add it to your card. You can either pay online by pressing ‘Check out’ or find a store near you with the store locator and pay for the device there.
- Step 3: Once you receive your new phone, remove your Boost Mobile SIM card from your old device and insert it into the new phone.
- Step 4: Charge your phone and turn it on. It is now ready for use.
To upgrade your CDMA Boost phone, follow the instructions below:
- Step 1: Go to Boost Mobile’s official website at boostmobile.com and press ‘Phones’. Search for available CDMA phones. They do not have the letter ‘i’ before the model number.
- Step 2: Select a phone and add it to your card. You can either pay online by pressing ‘Check out’ or find a store near you with the store locator and pay for the device there.
- Step 3: Once you receive your new phone, remove your Boost Mobile SIM card from your old device and insert it into the new phone.
- Step 4: Charge your phone and turn it on.
- Step 5: Call 1-866-402-7366 from another phone that is not your Boost Mobile device. Tell the representative your Boost phone number, account PIN, and the MEID or ESN of the new device.
- Step 6: Follow the instructions to program your new device with your old phone number. The representative will also transfer your minutes to your new device.
Boost Mobile Replacement Phones and New Phones – Is the Activation Process the Same?
You can activate your new Boost Mobile device (a new or replacement phone) by following the simple steps below:
- Step 1: Visit activate.boostmobile.com/primary/activations-home.
- Step 2: Make sure you have your phone with you before you begin the activation process.
- Step 3: Select one of the following options:
- New customer
- Existing customer
- Check activation status
- Check the family plan activation status
- Step 4: If you are an existing customer, you will be asked if you wish to swap your device and if you confirm, you will be required to sign in to your Boost account. Sign in to your account and follow the instructions. You will be required to provide your account PIN, full name, address, and the last four digits of your SSN.
If you are a new customer, choose to activate a new device or to use your own device with Boost Mobile SIM. If you are porting your existing number, wait for the prompt to put in your phone number and ZIP code. Then, you will be required to input your IMEI, MEID, or ESN. Afterward, provide the SIM card number from your Boost SIM kit.
- Step 5: Review your information before submitting the activation request. You can use the activation request number to check the application status.
In addition to this online activation process, there is also an offline activation process. It involves dialing 611 on your Boost phone and following the voice prompts or talking to a representative.
Boost Mobile insurance is available within 30 days of activation for new phones, new phone swaps, and upgrades on new phones.
What Happens if You Forget Boost PIN?
There are several ways to retrieve your account PIN. The simplest way is to launch the My Boost app from your phone. If you don’t have it, download it from Google Play or App Store. Then, follow the instructions below:
- Step 1: Open the My Boost app on your Boost phone.
- Step 2: If you are already logged in, log out to access the ‘Forgot PIN’ option. Once logged out, click this option.
- Step 3: Enter your Boost phone number.
- Step 4: Receive a text message with your PIN on your phone.
You can also retrieve your PIN by calling 611 from your Boost phone and following the prompts.
In case you also need information How Can I Get Boost Mobile Free Internet
FAQ
When Can I Enroll in Boost Shield?
You can sign up when you buy your new phone and your coverage will begin immediately. Enrollment is also available for 30 days after you purchase your phone. If you enroll during this time, your coverage will begin at the start of your next billing cycle.
How Much Does Boost Shield Cost?
Boost Shield insurance costs $7 a month. It will simply appear on your Boost account. When a claim is approved and a phone replacement is authorized, you will also have to pay a deductible.
How to See My Boost Shield Plan Information?
Go to myphoneguardian.com/boostmobile. Then, press ‘My Plan’ and enter your mobile phone number and your Boost Mobile account PIN or secret answer. There, you will be able to see all the information.
What Does the Insurance Cover?
The Boost Shield insurance covers loss, theft, accidental damage, and out-of-warranty mechanical or electrical breakdown.
How Do I Cancel Coverage?
The simplest and quickest way to cancel your insurance is by contacting Boost Mobile at 888-266-7848 and asking the representative to change or cancel your coverage.
How Many Claims am I Allowed?
You can make up to two claims in 12 months.
Will I Receive the Same Boost Mobile Replacement Phone for an Approved Claim?
If the exact same phone is not available, your Boost Mobile replacement phone will be one of like kind and quality. It will be reconditioned, which means it may contain non-original parts and accessories.