NewPhone Wireless is a Lifeline and Affordable Connectivity (ACP) brand owned by HTH Communications. Eligible low-income households residing in Louisiana and Wyoming can apply to receive a free unlimited monthly plan (Lifeline, ACP, or a Combo plan) that includes free talk, text, and high-speed data, as well as a free phone of the customer’s own choice (flip, Android, or iPhone), and a discounted tablet.
As having your application approved will result in you receiving all of these amazing benefits, you may be eager to check your NewPhone Wireless application status. Let’s learn how.
How to Apply for NewPhone Wireless and Make Sure My Application Gets Approved?
Everyone can apply for NewPhone Wireless’s benefits and services, however, not all applications will get approved. In this section, you will learn how to apply successfully, so that your application will surely get approved.
1. You must qualify for Lifeline and/or ACP
To qualify for NewPhone’s benefits, you must be a resident of Louisiana or Wyoming and at least 18 years old or an emancipated minor. You must also be the only applicant in your household, as only one benefit is available per qualifying household.
Moreover, you must meet the FCC-determined eligibility criteria.
A household is Lifeline-eligible if its annual income is at or below 135% of the federal poverty guidelines or if a household member participates in a Lifeline-qualifying government assistance program, such as SNAP, SSI, Medicaid, certain Tribal programs, etc.
A household is ACP-eligible if its annual income is at or below 200% of the federal poverty guidelines, if a household member participates in Lifeline, a Lifeline-qualifying government assistance program, WIC, School Breakfast Program, or if the household received a federal Pell Grant in the current award year.
2. You must be able to prove your eligibility
If you want your application to get accepted, you will have to prove your eligibility and verify your personal information. This is very important, as such, make sure to prepare clear copies of valid, official documents that include all the necessary information. You can prove your low income by providing a document that includes your legal name and income, such as paycheck stubs. To prove your program participation, provide the approval letter, benefit verification letter, or another document that includes your legal name, the name of the program, and a confirmation that you are currently a member.
3. You must apply correctly
You can first apply through the National Verifier. If so, make sure the information provided there matches the information that you will provide during the NewPhone application process.
To apply directly through NewPhone, visit https://newphone.com/, press ‘Apply Now’, enter your ZIP code, and press ‘Apply Now’ once more. If the provider offers its services in your area, you will be redirected to your state’s plan offer. Review the available plans and choose the one that best fits your needs. When redirected to the company’s online application form, make sure to fill it out by providing all the required personal information and proof documentation. Be mindful not to make any mistakes or to leave anything out. Submit the application.
What to Do After I Have Submitted the NewPhone Wireless Application?
After submitting the application, you don’t have to do anything, really. As soon as the company reaches a decision you will surely be notified via email or another contact that you have provided during the application process. As such, you must only find the patience to wait.
However, in case you are short on patience, you can also check your NewPhone Wireless application status. See how to check the NewPhone Wireless status below.
How Long Does it Take to Receive NewPhone Wireless Application Approval?
As soon as your NewPhone Wireless application form gets successfully submitted, the company will start to review it.
In case your application information is complete and correct, the brand may take as little as 30 minutes to respond.
However, if the application is incomplete, incorrect, or if the company has trouble verifying some of the information, it may take longer – up to 4 business days or more.
NewPhone Wireless Check Status – How to Do So?
If you are not willing to wait for the company to send you an application status update, you can check the status on your own. To do so, simply follow these quick and easy steps:
- Visit https://newphone.com/check-status.
- Enter your email address, ZIP code, and the last 4 SSN digits.
- Press ‘Check Status’.
- The system will then let you know if your application has been completed (it has been reviewed by the company and it’s waiting to be sent to NLAD for further investigation), rejected, approved, or marked as ‘phone shipping’, which means that it has been accepted and that your free device will be on its way soon.
Alternatively, you can check NewPhone Wireless status by contacting the company’s customer support service. You can do so at https://newphone.com/contact, via email at [email protected], or by phone at +1 (855) 204-3667. The support team is available every Monday to Friday from 8 AM to 8 PM CST.
What to Do If My NewPhone Wireless Application Status is ‘Rejected’?
There are several reasons why your NewPhone application may have been rejected. Luckily, many of these reasons have a simple fix. Let’s take a look at your options if your application got rejected.
- Your application may have been rejected if the provided information is incomplete or incorrect.
- If the provided proof documentation is incomplete, incorrect, or blurry.
- If the information/documentation doesn’t match the information/documentation that you have provided during your National Verifier application.
- If you genuinely don’t qualify for NewPhone’s Lifeline/ACP program for whatever reason – you may not be a resident of the servicing states, 18 years old or an emancipated minor, the only applicant in your household, or you don’t meet the Lifeline/ACP eligibility criteria listed above.
Fixing the last reason for the company rejecting your application may be tricky, however, the first three can be easily fixed. All you have to do is to reload the documentation and/or information. To do so, visit https://newphone.com/upload-proof, enter your email address, ZIP code, and SSN, and press ‘Submit’. This time, make sure to double-check all the information, spelling, and other details. Ensure that the proof copies are clear and valid to avoid future inconvenience.
What to Expect If My NewPhone Wireless Application Status is ‘Approved’?
If your NewPhone Wireless application got approved, we can congratulate you! You have just become a member of one of the most generous Lifeline and ACP providers in the country. While some providers only offer discounts on monthly services, NewPhone also allows you to receive a free phone of your own choosing and a huge ACP discount on a high-quality tablet from a top brand.
As soon as your application gets approved, the company will activate your account and send you the free and discounted devices via mail. Expect to receive these devices, as well as a SIM card, within a few days, depending on the device availability and your address. The monthly plan will also be activated immediately and the discount will be applied to your next billing cycle.