Cricket wireless is an incredible prepaid wireless service provider that is widely known to offer quality services to over ten million consumers across America. This company offers several amazing services that include: 5G nationwide network, high speed data, and unlimited call and text services, with zero stress, no credit check and no annual contracts. For one reason or another, cricket can suspend these services for you. That basically means, you will longer be able to make calls, texts or browse with their network. However, the good news is that there is a way to restore cricket service for free once they cancel your account.
Please note that the process of restoring cricket services is not always free. To restore your cricket wireless service for free, you must have had requested the company to temporary suspend your services for various reasons. If your services were not suspended out of self-will, you will be charge to restore cricket services. In this article, we are going to pay close attention on how to restore cricket services free. In addition, we shall discuss possible reasons why your cricket services were suspended, among other related topics.
The Common Reasons of Suspend Your Cricket Service
To have your cricket wireless account suspended basically means that you’re disconnected from cricket network. As a result, you can no longer make or receive texts, calls or use cricket data. However, you are allowed to contact cricket customer support team through 611 even when your account is suspended. In addition, you are allowed to call 911, change your plan and remove some of the features.
There are several instances through which cricket wireless might suspend your account. Here are some of the reasons why cricket wireless might suspend your account:
- Missed payment: First and foremost, cricket wireless can suspend your account after missing a payment. This happens if you forgot or refused to clear your cricket phone bill within the due time. The delay in payment can also be as a result of system glitch, pending autopay or your credit Card being declined.
- If you lost your device or line: If you accidentally misplaced or lost your cricket wireless phone, you should contact cricket wireless customer service. Once you contact them, the representative will take an initiative to temporary suspend your account to avoid further fraud.
- If you have multiple lines: If your cricket wireless account has multiple line and you lose one of your phones, you can ask cricket to temporarily suspend that account for you. This will make it so easy to restore your account, once you find or replace your device.
Steps To Restore Cricket Service Free of Cost
It’s possible to restore your cricket service for free. Although cricket charges $5 to restore your service, these charges don’t apply on ever account. For instance, you won’t be charged when restoring cricket service that was suspended after losing your phone. Therefore, when you lose your phone and apply for a temporary suspension, restoring your account will be free.
The process of restoring your suspended cricket account is very easy and concise. All you need to do is follow the right procedure and you will be good to go. In this section, we shall discuss ways on how to restore your cricket service to help you navigate through
1. Pay your reactivation fee
If your cricket wireless was suspended due to missed payment, you will need to pay $5 or $15 before staring the reactivation process. If you requested a temporary suspension on your account after losing your phone, you should skip this step.
Please note that the date that you pay your reactivation fee is the new payment due date. Failure to pay your bills on that date subjects your account to another suspension. It’s also prudent to state that you should pay your reactivation fee within 2 months of die. If you exceed 2 months or 60 days therefore, your account will be permanently canceled.
2. Contact cricket support
After making the payment or finding your lost phone, you should now contact cricket customer support to reactivate your account. You can contact cricket support team through the number: 1-800-274-2538 or dial 611 from your phone. The good news is that cricket customer support team is available every Monday 9 am to 9 pm ET and every Sunday 10 am to 9 pm ET.
How Much Is The Cricket Service Restoration Service?
As we have stated above, there are more than one instances where cricket wireless suspends your account. When restoring your cricket services however, the process can be free or charged, subject to the reasons why your account was suspended. For instance, if cricket wireless suspends your account due to late payment, you will incur some cost when restoring your account.
With that in mind, let’s now answer the question: how much is the cricket service restoration service? Please note that the cost charged depends with the number of lines being restored. If you are restoring a single line, cricket wireless charges you $5. On the other hand, cricket charges $15 to reactivate more than one line. In addition, you will incur an extra $4 if you use cricket support advocate or you make payments through automated phone system. Please note that this feature excludes customers in Vermont and Connecticut.
What Happens Once You Pay The Cricket Service Restoration Fee?
Once you pay cricket service restoration fee, they will restore your account instantly. As long as you make the payment within 59 days of your last pay day, your account will be restored automatically. This is because on the 60th day, your account will be canceled
Supposing I Want To Make Payment Via Cricket Support Advocate/automated Phone System, What Happens?
As already mentioned, you will incur an extra cost of $4 on your reactivation fee if you choose to make your payment through cricket support advocate or automated phone system. Please note that these charges are subject to change any time.