Sky Devices LLC is an American mobile device manufacturer based in Florida. The company produces high-quality smartphones, flip phones, tablets, and wearables, and its production is focused on quality materials, powerful technologies, durability, sleek design, and support at affordable prices. The company is committed to value.
In this article, we will focus on the Sky Devices tablets, whether they are offered by the government, how to receive a Sky Devices free tablet replacement if you need it, and much more.
Does Sky Devices Provide Free Government Tablets?
Sky Devices is a mobile device manufacturer, just like Apple or Samsung. As such, the company does not participate in any government assistance programs, such as Lifeline and/or the Affordable Connectivity Program (ACP), and does not provide any government-funded benefits (services or devices) to its customers directly.
Instead, Sky Devices is partnering with certain other Lifeline and ACP wireless providers, providing them with affordable devices. The Lifeline/ACP providers pay for the affordable Sky Devices phones and tablets with the funds provided by the government and give the devices to eligible low-income customers completely free of charge.
How to Get a Sky Devices Government Tablet?
As you have probably noticed from what is written above, there are certain government assistance programs that offer free mobile devices.
Lifeline, for example, is a government benefit program that was established in the 1980s when the government realized that phone and phone services are a vital necessity and its goal is to make communications services more affordable for low-income people. Lifeline providers offer discounts on monthly phone, wireless, and internet services, and cellular phones. Having both affordable or free monthly services and a phone enables low-income households that would normally not be able to afford those services and devices to stay in touch with their loved ones, work, school, healthcare, emergency services, and more.
The Affordable Connectivity Program, on the other hand, is a brand new government aid program that was created during the pandemic when it became evident that nowadays we also urgently need access to the internet, otherwise, we are unable to work, attend classes, or do any of the other activities that we were suddenly forced to do from home. The ACP program provides discounts on monthly internet services and in certain cases, internet-connected devices, such as tablets, laptops, or desktop computers. According to government rules, none of these devices can be obtained completely free of charge (unlike most Lifeline phones), instead, the customer must pay a mandatory co-pay of more than $10 and less than $50.
As such, eligible low-income people can get a government tablet with an ACP discount of up to $100 from certain ACP providers, and some of those providers are also known to offer Sky Device government tablets.
Now, you may wonder how exactly can you receive a Sky Devices government tablet. Well, the process is strict but also fairly straightforward.
- First of all, you should make sure that you meet the government assistance program eligibility requirements. As you can get a government tablet through the Affordable Connectivity Program, you must meet the ACP eligibility criteria to successfully enroll in the program.
A household is ACP-eligible if:
- Its annual income is at or below 200% of the federal poverty guidelines.
- A family member participates in a qualifying government assistance program, such as Lifeline, Medicaid, SNAP, SSI, WIC, FPHA, Veterans Pension and Survivors Benefit, Free and Reduced-Price School Lunch Program, or a Tribal assistance program.
- A household received a Federal Pell Grant in the current award year.
- The applicant must be at least 18 years old or an emancipated minor and a resident of one of the states where the selected provider offers its services.
- Secondly, you must be able to prove your eligibility by providing certain valid unexpired official documents that contain all the vital information. You will likely have to prove your identity (with a valid ID, passport, driver’s license, etc.) and physical address (with an ID, driver’s license, utility bill, etc.). Depending on your eligibility criteria you may also have to prove your annual household income (with paycheck stubs, income statement, tax return, etc.) or qualifying government assistance program participation (by providing an approval letter, benefit award letter, statement of benefits, etc.).
- Next, you can apply for the ACP program through the ACP Support Center. You can do so online at nv.fcc.gov/lifeline/?id=nv_flow&amp;amp;ebbp=true or via mail by printing out an application at affordableconnectivity.gov/wp-content/uploads/ACP-Application-Form-English.pdf. If you are applying via mail, it’s also recommended to include a Household Worksheet available at affordableconnectivity.gov/wp-content/uploads/lifeline/images/ACP-Household-Worksheet-English.pdf. Make sure to fill out the forms, add copies of the proof documentation, and submit the application online or to ACP Support Center, PO Box 7081, London, KY 40742.
- Finally, find an ACP provider that offers Sky Devices government tablets in your area and apply for their government assistance program. The companies all have online application forms on their websites. If your application gets approved, you will be notified via email and you can expect to receive a free tablet and other benefits shortly.
Why Would You Need a Sky Devices Government Tablet Replacement?
Sky Devices tablets are of high quality, as such, you shouldn’t have to worry about any kind of device malfunctions any time soon. However, things happen and certain things would make it difficult to continue using the same original device and you would have to get a replacement.
So which exactly are the conditions that would require you to get a Sky Devices government tablet replacement?
- The tablet may start malfunctioning after a while.
- You may accidentally break the tablet. Any type of spills, hard hits, or another physical misuse may result in serious damage to the device.
- The device may get lost.
- The device may get stolen.
Does Sky Devices Offer Any Warranties?
Sky Devices is very confident and sure of the quality of its products, therefore it offers a 12-month warranty on all products.
This manufacturer’s warranty covers all malfunctions that have occurred during the first year of use and were not caused by any kind of physical abuse of the device (it does not cover drops, spills, etc.). The warranty does also not cover loss or theft of the device.
Not only does Sky Devices offer a 12-month warranty, but ACP providers (including Cavery Communications & Consulting) also tend to offer a 12-month manufacturer’s warranty, which means that if you have received the tablet from an ACP provider, you don’t have to contact the manufacturer for a replacement. Instead, you can contact your ACP provider and they will contact the manufacturer for you and make sure you either receive a free repair or a free replacement device.
Is It Possible to Receive a Sky Devices Government Tablet Replacement?
Now that we have reviewed why you may need a Sky Devices government tablet replacement, let’s see whether or not you can actually get one.
As both the manufacturer itself (Sky Devices) and ACP providers offer a 12-month limited manufacturer’s warranty, you can get a Sky Devices government tablet replacement in certain cases and under certain conditions. The warranty only covers:
- Malfunctions that have occurred within the first year of use.
- Malfunctions that did not result from the user’s physical abuse of the device.
The warranty does not cover physical damage, theft, or loss.
If the replacement gets granted by the manufacturer, you can either receive the exact same device as a replacement or a similar tablet with similar specifications, depending on availability.
How to Receive a Sky Devices Government Tablet Replacement?
Let’s dive into the most important question – how to receive a Sky Devices government tablet replacement.
First of all, in order to request a replacement, you must contact the provider that provided you with the device.
- If you ordered the device from Sky Devices directly, you must contact Sky Devices. To do so, go to skydevices.com/contact-us.
- If you received the device from Cavery Communications & Consulting, contact their customer support service. You can do so by phone at 530-628-0125 or via email at [email protected]. You can also contact the company online at caverycommunications.wordpress.com/contact.
- If you received the tablet from another ACP provider, contact the provider’s customer support service. You will be able to find a phone number, email address, or another communication method on its website.
After you have successfully gotten in touch with the provider, explain the situation in as much detail as possible. You will probably have to state some of your personal information, the tablet model name, when you received the tablet, etc.
If the device is malfunctioning you will be required to send it to the provider and the provider will review whether the damage resulted from physical abuse. If the company decides that you are eligible to receive the replacement, they will send it to you as soon as possible.
If you have any other questions, make sure to ask the representative that you will be in contact with.
What to Do if a Sky Devices Government Tablet Gets Damaged or Broken?
If your Sky Devices tablet starts malfunctioning without you having physically damaged it, follow these steps:
- Contact the provider that provided you with the device.
- Explain the situation and provide all the required information.
- After a review, if eligible, you will receive a Sky Devices government tablet replacement.
If your Sky Devices tablet gets damaged or broken due to misuse or physical damage, you won’t be able to receive a replacement device, but you can still contact the provider and ask if they can provide you with a device that you will pay for yourself.
If your tablet was insured, contact your insurance company and request it to cover the damage.
What to Do if a Sky Devices Government Tablet Gets Lost or Stolen?
If your Sky Devices tablet got lost or stolen, you won’t be able to get a replacement device, as neither the manufacturer nor any ACP provider covers loss or theft as it is not their responsibility.
However, contacting your service provider is a must, and make sure to do so as soon as possible as you will be responsible for any charges that may occur in the meantime.
The only way to receive a free replacement device in the event of loss or theft is if your tablet was insured and your insurance company covers such incidents.
What Tablet Can You Receive From Sky Devices?
Sky Devices offers a decent selection of high-quality tablets, including the following models:
- Platinum View 2
- Platinum A7
- Elite Octa
- Elite Octa Max1
- Elite T8 Plus
- Elite T10
- SKY Vision 2
- SKY Kid
- SKY MaxView
As ACP providers generally do not disclose which tablet models they offer in advance, therefore there is no way to know which of these devices you may receive for free from your ACP provider.
You can see the entire collection of Sky Devices tablets at skydevices.com/portfolio/#tablets. If you scroll up or down, you can also see the list of other available devices.
Which ACP Providers Offer Sky Devices Government Tablets?
Most ACP providers do not disclose exactly which tablet brands and models they offer in advance, as their offers tend to depend on the customer’s plan, state, availability, and other factors. As such, it is difficult to determine which ACP participating companies offer Sky Devices government tablets. However, the fact is that some companies offer tablets from Sky Devices.
Assist Wireless is one of the Lifeline and ACP companies that offers Sky Devices free phones. However, at this moment, only one ACP provider has confirmed to offer Sky Devices government tablets, and that is Cavery Communications & Consulting. The company also offers other tablet brands and the device you can ultimately get depends on the availability and other factors.
Perhaps there are also some larger ACP-participating companies that offer Sky Devices government tablets, however, as most of them do not disclose their offer, it is hard to say. You can, however, always contact a company’s customer support service and ask the representative to give you more information about the tablet brands that are currently available.
Sky Devices Government Tablet Replacement Related FAQ
Is Sky Devices a Manufacturer or a Wireless Provider?
Sky Devices is a phone, tablet, and wearable manufacturer and not a wireless provider.
What Other Services or Devices Are Offered by Sky Devices?
As a manufacturer, Sky Devices does not provide any wireless or other types of services. It does, however, offer other types of devices in addition to tablets, including feature phones, smartphones, smart security, TVs, and wearables.
Does Sky Devices Participate in Lifeline or ACP?
No, as Sky Devices is not a wireless provider, it does not participate in either Lifeline or the Affordable Connectivity Program.
Are Sky Devices Government Tablet Replacements Any Good?
The Sky Devices government tablet replacements are just as good as the company’s original tablets, as a replacement device will be the same (or similar, depending on availability) as the original. Sky Devices is committed to value and quality, therefore, the company’s tablets are very good.
How Long Does it Take to Receive a Sky Devices Government Tablet Replacement?
It depends on the situation, how long it will take to determine if the malfunction is covered by warranty, where you live, and other factors.