What is Solix Lifeline?
Solix Lifeline or the Solix Lifeline Recertification Solution powered by Solix, Inc. is the leader in qualification process outsourcing for government and commercial clients. The company is a full-service leading provider of Qualification Process Outsourcing (QPO) services to both government and commercial organizations. It provides the expertise, processes, and infrastructure required to add address all Lifeline recertification requirements. With Solix, customers can enjoy a great solution with the minimal operational disruption that enables them to meet the Lifeline recertification deadline.
What Services Does Solix Offer?
Solix provides efficient business process management and eligibility determination solutions to connect individuals with vital government and commercial services. By partnering with Solix, these organizations can simplify their programs, comply with standards, and receive top-notch customer service, technology, and a dedicated workforce. Solix assists these organizations in attracting, enrolling, and engaging customers throughout the entire customer engagement process.
Solix clients can expect to receive:
- Notifications and support for all of its aspects, including follow-up reminders and multilingual customer care support.
- Multiple recertification methods, including Interactive Voice Response (IVR), short forms, and web-based portals.
- Data management with secure and proven data capture systems, performance reporting, and information integration into client systems
How to Contact Solix Lifeline?
Solix Lifeline offers its services to Lifeline and other companies that need business process management and eligibility determination solutions. As such, Solix is not a company a Lifeline user would ever need to contact. The only company that the user should contact is their Lifeline provider. The provider will then be able to address all of your Lifeline eligibility and recertification concerns.
Solix, on the other hand, can be contacted by companies by calling the toll-free number 855-851-9460 or emailing the company at [email protected]. Companies can also learn more about Solix’s services at solixinc.com.
What Are The Benefits of Solix Lifeline Administration Outsourcing?
The public benefits sector is often plagued by waste, fraud, and abuse, which can compromise the integrity of government-sponsored programs like Lifeline.
Lifeline provides telephone services to low-income households through eligible telecommunications carriers (ETCs), who are required to comply with state and federal regulations.
Despite FCC Lifeline Reform, ETCs face numerous challenges, which can be addressed through outsourcing Lifeline administration to third-party vendors like Solix.
Some of the main obstacles ETCs face include determining Lifeline eligibility, completing certification procedures, managing customer data, and consumer confusion. Outsourcing providers can offer solutions to these challenges by providing the following services:
- Managing eligibility determination
- Conducting statistical audits
- Providing access to innovative mobile applications and customer service agents to help answer any questions
- Saving Lifeline providers time so that they can focus on their core business
- Focusing on the changes made by the Federal Communication Commission, which manages the Lifeline program
- Maintaining the integrity of the Lifeline program
- Providing customer care for customers who have questions about their eligibility, Lifeline benefits, and the recertification process
- Helping manage customer data more efficiently by carrying out statistical audits and safely storing information
Which Lifeline Providers Outsource Lifeline Administration to Solix?
Clearly, Solix offers lots of benefits to its potential clients – Lifeline providers or eligible telecommunications carriers (ETCs). However, which providers or carriers actually outsource Lifeline administration to Solix?
Most telecommunications carriers that participate in the Lifeline Assistance program and offer eligible low-income customers free government services and other benefits don’t disclose whether or not they outsource Lifeline administration and if so, to which third-party vendor. As such, it is difficult to know for sure which Lifeline companies collaborate with Solix. Nonetheless, according to several reports, Solix is partnering with Assurance Wireless, Q Link Wireless, and SafeLink Wireless – all of which are considered some of the most generous, reliable, widely-available, and popular Lifeline providers.
Does Solix Itself Offer Lifeline Assistance?
Solix is not a telecommunication carrier, therefore it does not participate in Lifeline itself and it does not offer Lifeline assistance benefits. As mentioned before, low-income Lifeline-eligible customers cannot collaborate with Solix or use its services directly.
Instead, Lifeline-providing telecommunications carriers are the ones that collaborate with Solix on one side and customers on the other side. Instead of offering Lifeline benefits, Solix works with Lifeline companies to ensure that they can recertify their existing clients and identify new eligible customers that enjoy Lifeline benefits in the future.
Solix Lifeline and Lifeline Eligibility Process
Solix helps Lifeline providers, such as Assurance Wireless, identify which applicants truly meet the government’s Lifeline eligibility requirements and helps identify those applicants who try to enroll without meeting the requirements.
Lifeline was designed in the 1980s to help make communications services more affordable for low-income people. Since then, it provides customers with discounts on monthly phone, wireless, and internet services, as well as mobile devices. Lifeline providers are available in all U.S. states and territories and as many of them offer free monthly mobile services with free monthly talk minutes, text messages, and high-speed data, as well as free smartphones, participating in the program sounds tempting for many U.S. citizens, including the ones that are ineligible. As such, there has been widespread abuse of the program, which resulted in many eligible customers being unable to get the benefits they deserve.
Solix helps to root out the abuse by helping Lifeline providers with the initial eligibility screening process as well as the annual recertification, which is another security measure that helps make sure that only eligible customers can receive the benefits.
Solix helps in the Lifeline eligibility screening process by:
- Making sure that all applicants meet one of the following eligibility criteria:
- Income-based Lifeline eligibility: The applicant’s household must have an annual income at or below 135% of the federal poverty guidelines. These guidelines depend on the applicant’s state of residence and household size. Solix helps the Lifeline provider check the applicant’s guidelines and make sure that the client meets the threshold.
- Program participation-based Lifeline eligibility: The applicant or any other member of their household participates in a Lifeline-qualifying government assistance program, such as:
- Supplemental Nutritional Assistance Program (SNAP), formerly known as Food Stamps
- Supplemental Security Income (SSI)
- Veterans Pension and Survivors Benefit
- Federal Public Housing Assistance (FPHA)
- Bureau of Indian Affairs General Assistance
- Head Start (only households meeting the income qualifying standard)
- Tribal Temporary Assistance for Needy Families (Tribal TANF)
- Food Distribution Program on Indian Reservations
Again, Solix helps make sure that the applicants (or their household members) participate in one of those programs.
After making sure that an applicant’s household either meets the income-based eligibility or the program participation-based eligibility, Solix helps the Lifeline provider approve the applications of qualifying applicants and reject the applications of those who do not qualify.
Solix carefully screens the applications, runs them through the National Verifier database, and makes sure that the applications include all the required information and proof documentation. The provided details must be complete, correct, valid, and clear. Solix helps make sure that all the applicants have included clear copies of valid official documents that verify the household’s income-based eligibility, such as paycheck stubs, current income statement from an employer, prior year’s state, federal, or Tribal tax return, unemployment or workers’ compensation statement of benefits, divorce decree, child support award, etc., or program-based eligibility, such as an approval letter, benefit award letter, benefit verification letter, or statement of benefits.
Solix Lifeline and Lifeline Recertification Process
In addition to helping Lifeline providers with the eligibility screening process, Solix also offers help in the annual recertification process.
Recertification is an annual requirement for all Lifeline subscribers. This process is conducted to make sure that the current Lifeline subscribers still meet the Lifeline eligibility requirements. After the applicants successfully enroll in the Lifeline assistance program through the National Verifier, they must recertify once a year in order to continue receiving the monthly benefits.
The Recertification Subscriber Status Report will be accessible in the National Lifeline Accountability Database (NLAD), allowing service providers to identify subscribers who are in the process of recertification. If a subscriber’s eligibility cannot be confirmed through an automated check, they will need to fill out a Recertification Form and possibly provide evidence of eligibility. USAC will communicate with these subscribers to inform them about the recertification process.
The recertification process goes as follows:
- First, a subscriber in National Verifier recertification goes through an initial automated data source check to be checked for Lifeline eligibility.
- Subscribers who pass the check don’t need to take any further action. On the other hand, subscribers who fail the check are required to complete the Recertification form available at usac.org/wp-content/uploads/lifeline/documents/forms/LI_Recertification_UniversalForms.pdf.
- Service providers can see which subscribers are undergoing recertification via the Recertification Subscriber Status Report in NLAD. These subscribers then receive a 60-day recertification window. The Lifeline companies send them a letter notifying them of the recertification requirement along with a copy of the FCC 5630 Annual Recertification form in English and Spanish.
- USAC will inform subscribers through the mail if they fail to recertify within 60 days. This notification will be sent within 2-3 business days after the recertification window closes. If a subscriber fails to recertify, they will be automatically removed from NLAD five business days after the conclusion of their recertification window.
- After the de-enrollment, NLAD will send an automated email to the service provider to notify them, and the Failed Recertification De-enroll Report will be updated.
Solix helps the Lifeline provider with this process, enabling the company to focus on providing the best possible telecommunications services to its customers.