Standup Wireless is a wireless provider devoted to offering affordable prepaid plans and their Lifeline Assistance plan. It is one of the smallest wireless companies providing Lifeline assistance plans. Their services are available in 22 states and Puerto Rico.
Standup Wireless promises simple and seamless shopping experience, high-value plans, and terrific customer service. Depending on the area and state, they offer free and highly discounted plans, and in some states, those eligible can even get a free phone. Moreover, they provide you with the option of bringing your own phone, which can be highly convenient.
Herein we will provide you with all the details that will help you make an informed decision whether Standup Wireless is a good choice for you or not.
Why Choose Standup Wireless
One of the reasons why you might want to choose Standup Wireless is definitely their size – being a rather small company enables them to attend to their customers and clients with extra care and devotion.
They offer highly affordable solid smartphones for those looking for a new phone. Moreover, their BYOD (bring your own device) program is also very flexible and compatible with a wide range of devices. Aside from a generous FREE Lifeline plan, they offer highly affordable plans for those, who need more minutes, texts, or data.
They are very flexible when it comes to paying the bill. They don’t just shut off your accounts if you can’t pay on time. Instead, they float you and let you pay in the upcoming days.
Government Lifeline Phone Program at Standup Wireless
The Lifeline Assistance program is a government-supported program offering households with low income and those who have a family member participating in a government-supported program a $9.25 monthly discount on telecommunication services. Standup Wireless offers an even more generous version of the Lifeline program.
NOTE: Standup Wireless is only available in the following states: Arizona, Arkansas, Colorado, Georgia, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Ohio, Pennsylvania, South Carolina, Texas, Utah, West Virginia, and Wisconsin. Residents of Puerto Rico may also use Standup Wireless’s services.
Qualify Requirements for Standup Wireless Government Phone (Lifeline Program)
In order to have a chance of getting a free government phone from Standup Wireless, you must standard quality requirements for the Lifeline program:
- Household’s income is 135% or lower than the federal poverty guidelines (https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/).
- A household member participates in one of the following government assistance programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance
- Veterans Pension and Survivors Benefit Programs
Document Requirements for Standup Wireless Lifeline Program
Standup Wireless Lifeline Program follows standard Lifeline Assistance requirements. To apply you will need to provide the information and documents listed below.
- Full legal name
- Date of birth
- Last 4 digits of your Social Security number (or Tribal identification number)
- Identity proof (ID card, driver’s license, or similar; here is a full list of ID document that may work: https://standupwireless.com/lifeline/eligibility/)
- A card or award letter to prove participation (if applying based on participation in government assistance program)
- Income proof: a pay stub or tax return to prove your income is at or below 135% of the federal poverty guidelines (if applying based on a low income)
NOTE: For more details regarding the documents needed to prove participation or low level of income, visit https://standupwireless.com/lifeline/eligibility/, scroll down to the “PROOF OF ELIGIBILITY” section, and click on a specific program (more information will be displayed below).
How to Apply for a Standup Wireless Free Phone
There are several options on how to apply; by far the easiest and fastest one is to do so online.
To apply online, visit https://lifeline.standupwireless.com/?referralId=10000, enter your email, your ZIP code and click the “CHECK AVAILABILITY” button. If you are in an area that is covered, you will get to continue the process. Simply follow the instructions and enter all the necessary information.
For those who need help, they offer support to guide you through the entire process via phone call. Call Standup Wireless support at 1-800-544-4441 if you need help.
Another option is to apply via mail service. It this case, you can send your filled-in application along with all the documentation either to the Standup Wireless headquarters (preferably).
NOTE: We weren’t able to find any information regarding Standup Wireless local representative. If you are interested in learning if you can apply locally or even in person, call 1-800-544-4441 or send an email at [email protected]
If you will be applying via mail, you will need to print out and fill in the Lifeline Assistance application. You can find it here: https://www.usac.org/wp-content/uploads/lifeline/documents/forms/LI_Application_UniversalForm.pdf.
- Standup Wireless headquarters address: O. Box 13006, Oklahoma City, OK 73113-1006
NOTE: Standup Wireless offers free phones only in certain states.
Standup Wireless Customer Service
If you have any questions or if you are stuck in the middle of the application process, use one of the below methods to get in touch with Standup Wireless support. One of their professional assistants will take care of you and help you out.
- Call: 1-800-544-4441 (Monday – Saturday 8am – 10pm EST, Sunday 9am – 6pm EST)
- Email: [email protected]
- Sales Inquiry: [email protected]
- HQ Address: StandUp Wireless, PO Box 2148 Norcross, GA 30091
Standup Wireless Plans and Paid Plans
StandUp Wireless FREE plan includes 300 minutes, unlimited texts, and 3GB of data.
All plans offered by Standup Wireless:
- $0 (available for those who qualify): 300 min, unlimited texts, 3GB of data
- $10: 1000 min, unlimited texts, 500MB of data
- $20: unlimited min, unlimited texts, 1GB of data
- $30: unlimited min, unlimited texts, 3GB of data
- $40: unlimited min, unlimited texts, 8GB of data
NOTE: All plans offered by Standup Wireless come with a special ‘First Month FREE’ offer. Moreover, there is no activation fee. All of the above plans can be purchased online: https://shop.standupwireless.com/plans.
Check here to see all the company offers Free Government Cell Phone Companies With Plans
Standup Wireless Phones
Standup Wireless does offer FREE government phones in certain states. To check if your state falls into that category call their support at 1-800-544-4441. They also offer customers to bring their own phones or to purchase highly affordable smartphones from them.
In this section, we will cover all the details related to Standup Wireless phones.
What to Do If Standup Wireless Phone Gets Damaged, Stolen, Broken, or Lost
Stolen or Lost Device:
If you lose your phone, contact Standup Wireless immediately so they can suspend your account to prevent any unauthorized usage. Please go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. Standup Wireless will work with you to review your device replacement options.
Damaged or Broken Phone:
If your phone is not working properly, go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. Standup Wireless will work with you to resolve the problem.
Standup Exchange Policy (Early or Existing Defects):
Standup Wireless customers have up to ninety (90) days from the activation date of their phone to return any defective phone to Standup Wireless. Standup Wireless will exchange a defective phone for a new or refurbished phone, at the company’s discretion, during this period-of-time only. For a defective phone replacement, call Customer Care at 1-800-544-4441 or 611 from your Standup Wireless phone.
Standup Wireless Phone Upgrade Policy
Additional phones are available for purchase on the website (more on that in the section 5.4). Any existing or new customer can purchase a device at any time.
BYOP – Bring Your Own Phone
Standup Wireless also offers you the ‘Bring Your Own Phone’ (BYOP) option, if your current phone supports their network. For this option, you will have to pay $10 if you are a regular customer or $0 if you are an eligible Lifeline client.
They accept all unlocked GSM phones, meaning all phones from T-Mobile and AT&T should be compatible.
For more details about BYOP option, visit https://shop.standupwireless.com/byo-phone
Best Free Phones at Standup Wireless
As mentioned above, Standup Wireless offers free phones in only certain states. Moreover, they provide very limited information regarding which types of devices are available for free. If you are located in areas where you are entitled to a free phone, it will be chosen by Standup Wireless and delivered to you.
Moreover, Standup Wireless does offer one smartphone model to all of its customers in their online store. To help you decide if this might be the right device for you, we decided to provide you with a detailed description of that phone.
Vortex Sync is the newest phone from the Vortex lineup. It is equipped with better hardware at an affordable price. Designed with a sleek form factor for ease of use. Running Android 8.1 Oreo GO Edition, the first generation in the Sync lineup utilizes a Quad-Core 1.25Ghz CPU. This model comes with a white case.
At Standup Wireless you can choose between BLACK or WHITE model. They are both currently discounted by $20.
- Screen size: 5″ FWVGA (480 x 960)
- Frequency band: 2G: GSM 850/ 900/ 1800/ 1900 MHz 3G: WCDMA 850/ 1700/ 1900 MHz 4G: FDD/LTE B2/B4/B12
- CPU: MT6739V/WA Quad-Core 1.25Ghz
- SIM: Dual
- Operating system: Android OS 8.1 Oreo GO Edition
- Memory capacity: 8 GB + 32 GB expandable memory
- RAM: 1GB
- Camera: back 2 MP, front .3MP
- Battery: Lithium-ion battery (2,000mAh)
- Wi-Fi (B, G, N)
- Bluetooth 4.0
- GPRS, WAP, MMS
- Audio/ video player (MP3, MP4 & 3GP)
- FM radio
- 5 mm audio jack
- Multi task feature
- Screen lock
- Photos and videos
- Call time reminder
- World clock
- File manager
- Color: black or white
- Accessories: User manual, battery, back cover & micro USB charger
- FCC Certified + HAC + GMS Google Certification
- Highly affordable
- All features that top-end smartphones have to offer
- Dual SIM
- Headphones jack
- Only 1GB RAM, which is not enough for more advanced task end multitasking
- Camera can’t compare with high-end smartphones
- Battery could be better