Terracom Wireless was founded to help people with low-income get connected. They believe that everyone deserves a chance of having a cell phone and the ability to stay connected in this modern age, where being connected gives one a great number of opportunities. Not to mention the fact that it helps people stay in touch with friends and family, and also make an enormous difference in case of emergencies.
Terracom Wireless offers its own Lifeline program, which includes free plans and free phones for those who qualify. Herein we will cover all the detail you might need to decide if Terracom Wireless is the right wireless provider for you.
How to Get Terracom Wireless Government Free Phone
The Lifeline Assistance program is a government-supported program offering households with low income and those who have a family member participating in a government-supported program a $9.25 monthly discount on telecommunication services. Terracom Wireless offers an even more generous version of the Lifeline program.
How to Qualify for Terracom Wireless Government Phone (Lifeline Program)
In order to have a chance of getting a free government phone from Terracom Wireless, you must standard quality requirements for the Lifeline program:
- Household’s income is 135% or lower than the federal poverty guidelines (https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/).
A household member participates in one of the following government assistance programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance
- Veterans Pension and Survivors Benefit Programs
- Tribal-specific programs (Tribal Lifeline (additional benefits)): Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start
What Document Needed for Terracom Wireless Lifeline Program
Terracom Wireless Lifeline Program follows standard Lifeline Assistance requirements. To apply you will need to provide the information and documents listed below.
- Full legal name
- Date of birth
- Last 4 digits of your Social Security number (or Tribal identification number)
- Identity proof (ID card, driver’s license, or similar; here is a full list of ID document that may work: https://www.lifelinesupport.org/how-to-get-lifeline/prove-my-identity/)
- A card or award letter to prove participation (if applying based on participation in government assistance program)
- Income proof: a pay stub or tax return to prove your income is at or below 135% of the federal poverty guidelines (if applying based on a low income)
How to Apply for a Terracom Wireless Free Phone
There are several options on how to apply; by far the easiest and fastest one is to do so online.
To apply online, visit https://www.terracomwireless.com/ and click the “START APPLICATION” button at the top-right side of the homepage. On the next page enter your zip code and click ‘GO’. Then follow the instruction and fill in the form.
Another option is to apply via mail service. It this case, you can send your filled-in application along with all the documentation either to the Terracom Wireless headquarters (preferably) or to one of their local dealers.
If you prefer to apply in person, you can visit one of Terracom Wireless’s local dealers/representatives with all the necessary documentation.
Unless you apply online, you will need to print out and fill in the Lifeline Assistance application. You can find it here: https://www.usac.org/wp-content/uploads/lifeline/documents/forms/LI_Application_UniversalForm.pdf.
Since Terracom Wireless operates nationwide, it makes no sense for us to list specific local dealers’ addresses. Use Terracom Wireless’s store locator to find the most convenient location for you: https://www.terracomwireless.com/payment_locator.php.
Terracom Wireless headquarters address: P.O. Box 13006, Oklahoma City, OK 73113-1006
NOTE: If you have additional questions regarding the Terracom Wireless Lifeline program, visit https://www.terracomwireless.com/terms.php or contact their customer car using the information below.
Terracom Wireless Plans
Terracom Wireless offers specific variations of the Lifeline programs in certain states. In most of the states, in which Terracom Wireless operates, qualified customers can choose between a voice base plan or broadband base plan. They also offer a single non-Lifeline plan. All details are provided below.
Terracon Wireless is available in 21 states (Arkansas, Arizona, Colorado, Indiana, Illinois, Iowa, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, Nebraska, Nevada, Oklahoma, Pennsylvania, Rhode Island, Texas, Washington, West Virginia, and Wisconsin).
Terracom Wireless Lifeline Free Plans
NOTE: All plans listed below have no monthly fee – FREE PLANS
Oklahoma & Washington Terracom Wireless Lifeline plan:
- Tribal Voice Base Plan 2000 MOU: This plan includes 2000 voice minutes, and unlimited texts for free each month. Unused minutes do not roll over.
- Tribal Broadband Base Plan 2000 MOU and 3GB: This plan includes 2000 voice minutes of local calling and unlimited texts plus 3GB of Data at no charge each month.
- Voice Base Plan 1000 MOU: This plan includes 1000 minutes and unlimited texts.
- Broadband Base Plan 500 MOU and 3GB: This plan includes 500 voice minutes, unlimited number of texts, and 3GB of data
know about more free phones in Oklahoma, please visit Oklahoma free phones and plans
Kansas Terracom Wireless Lifeline plan:
- KS Voice Base Plan 1840 MOU: This plan includes 1840 voice minutes, and unlimited text for free each month. Unused minutes do not roll over.
- KS Broadband Base Plan 920 MOU and 3GB: This plan includes 920 voice minutes, unlimited text, and 3GB of data for free each month. Unused minutes and data do not roll over. This plan is only available to subscribers with data capable handsets.
NEBRASKA Terracom Wireless Lifeline plan:
- NE Voice Base Plan 1350 MOU: This plan includes 1350 voice minutes, and unlimited text for free each month. Unused minutes do not roll over.
- NE Broadband Base Plan 690 MOU and 3GB: This plan includes 690 voice minutes, unlimited text, and 3GB of data for free each month. Unused minutes and data do not roll over. This plan is only available to subscribers with data-capable handsets.
All Other States (from the list above):
- Voice Base Plan 1000 MOU: This plan includes 1000 minutes and unlimited texts. Unused minutes do not roll over.
- Broadband Base Plan 500 MOU and 3GB: This plan includes 500 voice minutes, unlimited number of texts, and 3GB of data. Unused minutes and data do not roll over. This plan is only available to subscribers with data-capable handsets.
Terracom Wireless’s ‘My Unlimited Talk and Text Non-Lifeline Plan’ offers unlimited monthly voice minutes for $39.99 per month plus fees and taxes. Text messaging will not be available with an unlimited talk plan. There are no rollover minutes with this plan. Unused minutes will expire each month on the service expiration date.
NOTE: If you have any information regarding Terracom Wireless plans, get in touch with their customer care. Use the information below.
Terracom Wireless Customer care
- Online contact form: https://www.terracomwireless.com/contact.php
- Customer Support Hours: Monday – Friday: 9:00 am – 7:00 pm, CST. Closed on Saturday, Sunday and Federal Holidays.
- Phone support: 1-888-716-8880
- Address: P.O. Box 13006, Oklahoma City, OK 73113-1006
- Local dealer locator: https://www.terracomwireless.com/payment_locator.php
What Type of Free Phones Offers Terracom Wireless?
All Lifeline providers that offer free cell phones follow the same rule – they do not specifically state which phones are they offering for free. And Terracom is no exception.
However, generally speaking, customers can expect to receive an entry-level smartphone that is more than capable of meeting all basic needs. Though, it is not a phone that will enable users to perform the most advanced multitasking, play the latest games, and capture pro-like photos.
Terracom Wireless Phones
Terracom Wireless is one of rare Lifeline wireless providers that specifically states that it offers FREE SMARTPHONE. We did our very best to determine what kind of phone should you expect to get, but Terracom Wireless does not determine that part.
Like all other wireless providers, which offer Lifeline plans, Terracom doesn’t let you choose a device. The phone will be selected by the Terracom according to their current availability.
You should expect an entry-level smartphone.
You can call them at 1-888-716-8880 to check which phone are you most likely to get.
How Do I Activate Terracom Wireless Free Phone?
Activation with Terracom is very simple. All you need to do is make a call. You select a language preference and follow the instructions. Your phone is now active.
If does not work, you need to call their support at 1-888-716-8880.
If I Don’t Qualify for Terracom Wireless Free Phone, Can I Get a Free Phone From Other Companies?
In case you do not qualify for Terracom Wireless, this most likely means that you don’t qualify for Lifeline support. And if you don’t qualify for Lifeline support, you cannot get free phones. Not with Terracom and not with any other Lifeline provider.
Free government phones and Lifeline go hand in hand.
However, if you are accepted into the Lifeline support program and are offered a free Lifeline plan by Terracom but for some reason do not get a free phone, then you may bring your existing phone or get one for free from your friends or family.
What Phones Are Compatible With Terracom Wireless?
As mentioned above, Terracom wireless offers you to bring your own phone (BYOP) and use it with their services. However, in order to be able to make that work, you need to ensure that the phone you want to use is compatible with their network.
Luckily, the compatibility check is very simple. You only visit their official website and click the ‘Bring Your Own Device’ option in the menu bar. On the next page, you are provided with detailed instructions on how to check the compatibility.
As a general guideline, you may consider that unlocked phones have a good chance of being compatible with Terracom services. And since these days both CDMA and GSM use SIM cards, you do not have to worry about that aspect.
What to Do If Terracom Wireless Phone Gets Damaged, Stolen, Broken, or Lost
Stolen from your Mailbox
Terracom Wireless state that they are not responsible for wireless phones that are undelivered, lost, or stolen after the unit has been delivered to your mailbox. You must be prepared to receive the package containing your handset 5 days after enrolling for service.
Damaged, Stolen, or Lost Phone
Mom of the above is Terracom Wireless’s responsibility. They do provide you with an option to purchase a refurbished replacement device for $20 or choose from any of our upgraded devices at their current retail price.
If you participate in certain special partnership programs you may receive a free refurbished replacement device or choose from any of our upgraded devices at their current retail price. You may also purchase a special new replacement device for $20 that comes with a 1-year warranty.
NOTE: Devices purchased at retail come with the warranty specified at the time of purchase.
Defects within the 1st Year – Terracom Warranty
TerraCom and its vendors warrant the devices against defects in materials and workmanship when used normally in accordance with our published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by or distributed to the end-user.
NOTE: If defects or malfunction occurs after the first year, rules from the previous section apply.
Terracom Wireless Phone Upgrade Policy
Terracom doesn’t have any specific phone upgrade policy set in place. However, as their existing client, you may be eligible for certain discounts (this varies from state to state and even from vendor to vendor).
As an existing customer, you can visit https://www.terracomwireless.com/login.php, where you will be able to see your upgrade or replace phone options after you login.
Terracom Wireless BYOP – Bring Your Own Phone
Terracom Wireless gives the Lifeline program users a chance of using their own phones. In order to be able to take advantage of that option, your phone must be compatible with their services. To check if your phone is compatible, visit https://www.terracomwireless.com/compatibility.php, where you enter your phone’s ESN.
Terracom Wireless Free Phone Related Others Thing You Should Know
Why does Terracom Wireless offer free cell phone services?
Terracom Wireless is one of Lifeline Assistance carriers. This means that the focus on serving Lifeline-eligible customers. All households that qualify and are located in areas/states that are covered by Terracom, can apply.
Generally, Lifeline support comes in a form of monthly amount assistance towards telecommunication bills. However, certain carriers, such as Terracom, have taken their offers a step further and are offering free plans as well as free devices.
How good is Terracom’s free phone service?
Terracom is not one of the largest nor the most popular Lifeline providers. However, existing users tend to report a positive experience with them. They offer solid talk and text-free plans for Lifeline eligible users. Compared to some other Lifeline providers, they are not very generous with mobile data.
Can I add minutes to my Terracom free phone?
Yes, Terracom makes it possible to add minutes, texts, and mobile data on top of your free plan if needed. This can be easily done online or at any of the local retailers.
Can I buy a Terracom phone and SIM?
Yes. Aside from free Lifeline plans, Terracom also offers paid plains. This means that even Lifeline-non-eligible users can use Terracom phones and SIM cards.
What network does Terracom wireless use?
Terracom used to operate on Sprint towers, however, in 2020 T-Mobile bought Sprint and transferred their CDMA to GSM. As such, we can assume that Terracom currently operates on the T-mobile network, though there is no official information to be found.
Does Terracom Wireless charge any cost for free phones?
Free phones and free plans for Lifeline-eligible users are general 100% free. However, there may be certain activation fees related to your specific situation. Also, additional costs may occur once the airtime is spent or in the case of international calls.
How long does Terracom Wireless take for a free phone?
After your application has been accepted and your Lifeline eligibility confirmed, you can expect to receive your free phone within a couple of days. In case you want to speed things up, you may visit one of Terracom’s local representatives.
Can I have two Terracom Wireless free phones?
No. All Lifeline plans and related free phones are limited to one per household.
Can I upgrade a Terracom Wireless free phone without cost?
Upgrading your device for free is not possible. The only way you can get a free replacement phone is in case that your phone stopped functioning and not due to your fault.
If you are interested in getting a more advanced phone (better than those offered for free), you will need to purchase it either at Terracom or elsewhere and use it via the BYOP option.
Can I switch the Terracom Lifeline phone to another carrier?
Once you receive a free Terracom it is yours. However, before you can officially use it with other networks, you need to meet certain criteria, which then enables you to get your device unlocked. Furthermore, in order to use that phone with other carriers, that carrier needs to offer the BYOP option.
Can I use a Terracom Wireless SIM card on other carriers’ phones?
Yes, if the device is compatible with the Terracom network. You need to perform a compatibility check (see the details in the ‘What phones are compatible with Terracom?’ section).
What others companies offer free government phones?
There are many companies that offer Lifeline support and plans around the country. Some are more widely accessible, while others tend to be rather limited to a couple of states or even a single region.
To see what providers are available in your area, use this link (https://data.usac.org/publicreports/CompaniesNearMe/Download/Report) and type in your zip code.
Here is a list of 5 most popular and highly reputable Lifeline providers:
- Assurance Wireless
- Qlink Wireless
- American Assistance
- Assist Wireless
What is the best free phones at terracom wireless
As mentioned above, we weren’t able to obtain the information on which specific cellphone models are available at Terracom Wireless. As a customer, they do invite you to call them at 1-888-716-8880 to get more details.
In case you also need information on unique companies you can visit Easy Wireless Free Phone, Qlink Free Phones And Service, Verizon Wireless Free Phone, SafeLink Free Phone, Assurance Wireless Free Phone, Free Touch Screen Government Phones