TerraCom Wireless is a wireless company that participates in the Lifeline government assistance program. The provider offers its own version of the Lifeline program and through it, eligible customers can receive a free monthly plan that includes unlimited talk minutes, text messages, and data (with a limited amount of high-speed data). In addition to free plans, eligible customers can also receive a TerraCom Wireless free phone. The provision of a complimentary mobile phone falls under TerraCom’s service, not the Lifeline program itself. TerraCom Wireless offers this service as part of the Lifeline program.
In this article, we will cover all the details you may need to know about the TerraCom Wireless free phone and plans.
Process of Getting a TerraCom Wireless Free Phone
TerraCom Wireless was founded to help people with low income get connected, as everyone deserves a chance to have a cell phone and the ability to stay connected in this modern age, where being connected gives one a great number of opportunities. TerraCom’s amazing benefits also help people stay in touch with friends and family, and make an enormous difference in case of emergencies.
The Lifeline Assistance program is a government initiative designed to provide a $9.25 monthly discount on communication services to low-income households and individuals with family members participating in government-supported programs. TerraCom Wireless extends an enhanced version of the Lifeline program with additional benefits.
Qualifying for TerraCom Wireless Government Phone (Lifeline Program)
To be eligible for a TerraCom Wireless free government phone through the Lifeline program, you must meet the standard Lifeline program requirements:
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Your household income should be at or below 135% of the federal poverty guidelines (check them here: https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/).
OR
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A member of your household must participate in one of these government assistance programs:
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Supplemental Nutrition Assistance Program (SNAP)
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Supplemental Security Income (SSI)
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Medicaid
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Federal Public Housing Assistance
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Veterans Pension and Survivors Benefit Programs
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Tribal-specific programs (Tribal Lifeline with additional benefits):
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Bureau of Indian Affairs General Assistance
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Tribally-Administered Temporary Assistance for Needy Families (TTANF)
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Food Distribution Program on Indian Reservations (FDPIR)
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Head Start
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Required Documents for TerraCom Wireless Lifeline Program
The TerraCom Wireless Lifeline Program adheres to standard Lifeline Assistance requirements. To apply, you will need to furnish the following information and documents:
Information:
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Full legal name
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Date of birth
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The last 4 digits of your Social Security number (or Tribal identification number)
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Address
Documents (copies):
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Proof of identity (ID card, driver’s license, or similar; see the full list of acceptable ID documents here: https://www.lifelinesupport.org/how-to-get-lifeline/prove-my-identity/) AND
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A card or award letter demonstrating program participation (if applying based on government assistance program participation) OR
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Proof of income, such as a pay stub or tax return, to confirm that your income falls at or below 135% of the federal poverty guidelines (if applying based on low income)
TerraCom Wireless Free Phone Application Process
There are various ways to apply, but the quickest and easiest method is online. To apply online, go to https://www.terracomwireless.com/ and click on the “START APPLICATION” button in the upper-right corner of the homepage. Afterward, enter your zip code, click ‘GO,’ and follow the provided instructions to complete the form.
Alternatively, you can opt to apply through the mail. In this case, send your completed application and all required documentation to either TerraCom Wireless headquarters (preferably) or one of their local dealers.
If you prefer an in-person application, visit one of TerraCom Wireless’s local dealers or representatives, ensuring you have all the necessary documents with you.
Unless you apply online, you’ll need to print and fill out the Lifeline Assistance application, available here: https://www.usac.org/wp-content/uploads/lifeline/documents/forms/LI_Application_UniversalForm.pdf.
As TerraCom Wireless operates nationwide, specific local dealer addresses aren’t provided. Use TerraCom Wireless’s store locator to find the most convenient location for you: https://www.terracomwireless.com/payment_locator.php.
TerraCom Wireless headquarters can be reached at the following address: P.O. Box 13006, Oklahoma City, OK 73113-1006.
For additional inquiries about the TerraCom Wireless Lifeline program, refer to https://www.terracomwireless.com/terms.php or contact their customer care using the provided information.
TerraCom Wireless Plans in 2025
TerraCom Wireless provides different Lifeline program options in select states. In the majority of states where TerraCom Wireless operates, eligible customers can select either a voice-based or broadband-based plan. Additionally, they offer a separate non-Lifeline plan. Below, you’ll find comprehensive information on these offerings. TerraCom Wireless serves customers in 21 states, including Arkansas, Arizona, Colorado, Indiana, Illinois, Iowa, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, Nebraska, Nevada, Oklahoma, Pennsylvania, Rhode Island, Texas, Washington, West Virginia, and Wisconsin.
TerraCom Wireless Lifeline Free Plans
NOTE: All plans listed below have no monthly fee – FREE PLANS
Oklahoma & Washington TerraCom Wireless Lifeline plan:
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Tribal Lifeline:
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Tribal Voice Base Plan 2000 MOU: This plan includes 2000 voice minutes and 1000 texts for free each month. Unused minutes do not roll over.
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Tribal Broadband Base Plan 2000 MOU and 4.5GB: This plan includes 2000 voice minutes of local calling and 1000 texts plus 4.5GB of Data at no charge each month. Unused minutes do not roll over.
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Non-Tribal Lifeline:
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Voice Base Plan 1000 MOU: This plan includes 1000 minutes and 1000 texts. Unused minutes do not roll over.
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Broadband Base Plan 500 MOU and 4.5GB: This plan includes 500 voice minutes, 1000 number of texts, and 4.5GB of data. Unused minutes do not roll over.
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To know about more free phones in Oklahoma, please visit Oklahoma free phones and plans
Kansas TerraCom Wireless Lifeline plan:
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KS Voice Base Plan 1840 MOU: This plan includes 1840 voice minutes, and unlimited text for free each month. Unused minutes do not roll over.
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KS Broadband Base Plan 920 MOU and 4.5GB: This plan includes 920 voice minutes, 1000 text, and 4.5GB of data for free each month. Unused minutes and data do not roll over. This plan is only available to subscribers with data-capable handsets.
NEBRASKA TerraCom Wireless Lifeline plan:
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NE Voice Base Plan 1350 MOU: This plan includes 1350 voice minutes and 1000 texts for free each month. Unused minutes do not roll over.
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NE Broadband Base Plan 690 MOU and 4.5GB: This plan includes 690 voice minutes, 1000 text, and 4.5GB of data for free each month. Unused minutes and data do not roll over. This plan is only available to subscribers with data-capable handsets.
All Other States (from the list above):
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Voice Base Plan 1000 MOU: This plan includes 1000 minutes and 1000 texts. Unused minutes do not roll over.
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Broadband Base Plan 500 MOU and 4.5GB: This plan includes 500 voice minutes, 1000 texts, and 4.5GB of data. Unused minutes and data do not roll over. This plan is only available to subscribers with data-capable handsets.
Non-Lifeline Plans
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My Unlimited Data Non-Lifeline Plan: This plan includes unlimited data for $39.99 per month plus fees and taxes.
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My Unlimited Talk and Text Non-Lifeline Plan: This plan includes unlimited voice minutes for $39.99 per month plus fees and taxes. Unused minutes and data do not roll over. Unused minutes will expire each month on the service expiration date.
NOTE: If you need any additional information regarding TerraCom Wireless plans, get in touch with their customer care. Use the information below.
Change/Upgrade Plans
To change or upgrade your TerraCom Voice and data plans, visit https://www.terracomwireless.com/upgrades.php. Enter your wireless number and press Proceed. Follow the prompts to complete the process.
Affordable Connectivity Program Broadband Plans
Eligible customers can now also get a broadband plan through the new Affordable Connectivity Program (ACP) government assistance plan. Qualifying customers can get a discount of up to $30 a month on broadband services. You can read more at https://www.terracomwireless.com/broadband_plan.php.
TerraCom Wireless Customer care
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Online contact form: https://www.terracomwireless.com/contact.php
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Customer Support Hours: Monday – Friday: 9:00 am – 6:00 pm, CST. Closed on Saturday, Sunday, and Federal Holidays.
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Phone support: 1-888-716-8880
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Address: P.O. Box 13006, Oklahoma City, OK 73113-1006
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Local dealer locator: https://www.terracomwireless.com/payment_locator.php
List of TerraCom Wireless Free Phone
When it comes to free cell phones provided by Lifeline service, they typically do not specify the exact phone models available for free, and TerraCom is no different in this regard. Generally, you can anticipate receiving a basic smartphone that fulfills essential requirements. While it may not support high-end multitasking, the latest gaming, or professional-grade photography, it will adequately meet your fundamental needs.
TerraCom Wireless Phones
TerraCom Wireless stands out as one of the rare Lifeline wireless providers that explicitly mentions offering FREE SMARTPHONES. However, they do not specify the particular phone model you’ll receive. Like other wireless providers offering Lifeline plans, TerraCom does not allow you to choose your device. The phone you receive will be selected by TerraCom based on their current inventory. In most cases, you should expect to receive a basic smartphone. To inquire about the specific phone you are likely to receive, you can reach out to them at 1-888-716-8880.
TerraCom Wireless Free Phone Activation Process
Activation with TerraCom is very simple. All you need to do is to call 611 from your TerraCom phone. Select a language preference and follow the instructions. Your phone is now active.
In case your phone comes with specific activation instructions, make sure to follow those.
If this does not work, you need to call the company’s support at 1-888-716-8880.
If I Cannot Get a TerraCom Wireless Free Phone, Can I Get a Free Phone From Other Companies?
If you find yourself ineligible for a free phone from TerraCom Wireless, it’s probable that you may not qualify for Lifeline assistance. This applies not only to TerraCom but also to various other Lifeline providers such as Access Wireless, AirTalk Wireless, American Assistance, Assist Wireless, Assurance Wireless, Cintex Wireless, Easy Wireless, enTouch Wireless, Life Wireless, NewPhone Wireless, Q Link Wireless, SafeLink Wireless, StandUp Wireless, TruConnect, and more.
The availability of free government phones is closely tied to Lifeline support. If you’re not eligible for Lifeline assistance, obtaining a free phone becomes challenging.
However, if you are approved for Lifeline support through TerraCom but are not provided with a free phone for any reason, you have the option to use your existing phone or seek assistance from friends or family to acquire one at no cost.
TerraCom Wireless Compatible Phones
As mentioned earlier, TerraCom Wireless offers the option to Bring Your Own Phone (BYOP) and use it on their network. However, to ensure compatibility, you must confirm that your desired phone works with their network.
The compatibility check process is straightforward. Simply visit their official website and select the ‘Bring Your Own Device’ option in the menu. On the following page, you’ll find detailed instructions on how to verify compatibility.
As a general rule, unlocked phones are likely to be compatible with TerraCom services. Nowadays, both CDMA and GSM networks use SIM cards, so that aspect shouldn’t be a concern.
TerraCom Wireless BYOP – Bring Your Own Phone
TerraCom Wireless offers Lifeline program participants the opportunity to use their personal devices. To utilize this option, it’s essential to ensure your phone is compatible with their network. You can easily verify compatibility by visiting https://www.terracomwireless.com/compatibility.php and entering your phone’s ESN.
What to Do If TerraCom Wireless Phone Gets Damaged, Stolen, Broken, or Lost
Stolen from your Mailbox
TerraCom Wireless disclaims responsibility for wireless phones that are lost or stolen after delivery to your mailbox. It’s important to be ready to receive your handset within 5 days of enrolling for service.
Damaged, Stolen, or Lost Phone
In the event of a damaged, stolen, or lost phone, TerraCom Wireless offers options for resolution. You have the choice to purchase a refurbished replacement device for $20 or select from their current upgraded devices at the retail price. Additionally, participants in certain partnership programs may qualify for a free refurbished replacement device or choose from the upgraded devices at the retail price. An alternative is to buy a special new replacement device for $20, which comes with a 1-year warranty.
You can also read SafeLink Phone Replacement, Assurance Wireless Phone Replacement, Qlink Wireless Phone Replacement
NOTE: Devices purchased at retail come with the warranty specified at the time of purchase.
Defects within the 1st Year – TerraCom Warranty
Regarding defects within the first year, TerraCom and its vendors provide a one-year warranty against defects in materials and workmanship when the device is used according to published guidelines. After the initial year, the rules from the previous section apply.
TerraCom Wireless Phone Upgrade Policy
TerraCom does not have a predefined phone upgrade policy, but existing clients may qualify for discounts, which can vary depending on the state and vendor. If you are an existing customer, you can access your upgrade or phone replacement options by logging into your account at https://www.terracomwireless.com/login.php.
TerraCom Wireless Free Phone Related FAQ
Why does TerraCom Wireless offer free cell phone services?
TerraCom Wireless is a carrier that participates in the Lifeline assistance program. This means that the focus is on serving Lifeline-eligible customers. All households that qualify and are located in areas/states that are covered by TerraCom, can apply.
Generally, Lifeline support comes in the form of monthly amount assistance towards telecommunication bills. However, certain carriers, such as TerraCom, have taken their offers a step further and are offering free plans as well as free devices.
How good is TerraCom’s free phone service?
TerraCom is not one of the largest nor the most popular Lifeline providers. However, existing users tend to report a positive experience with them. They offer solid talk and text-free plans for Lifeline-eligible users. Compared to some other Lifeline providers, they are not very generous with mobile data.
Can I add minutes to my TerraCom free phone?
Yes, TerraCom makes it possible to add minutes, texts, and mobile data on top of your free plan if needed. This can be easily done online or at any of the local retailers.
Can I buy a TerraCom phone and SIM?
Yes. Aside from free Lifeline plans, TerraCom also offers paid plans. This means that even Lifeline-non-eligible users can use TerraCom phones and SIM cards.
What network does TerraCom wireless use?
TerraCom used to operate on Sprint towers, however, in 2020 T-Mobile bought Sprint and transferred their CDMA to GSM. As such, we can assume that TerraCom currently operates on the T-Mobile network, though there is no official information to be found.
Does TerraCom Wireless charge any cost for free phones?
Free phones and free plans for Lifeline-eligible users are generally 100% free. However, there may be certain activation fees related to your specific situation. Also, additional costs may occur once the airtime is spent or in the case of international calls.
How long does TerraCom Wireless take for a free phone?
After your application has been accepted and your Lifeline eligibility confirmed, you can expect to receive your free phone within a couple of days. In case you want to speed things up, you may visit one of TerraCom’s local representatives.
Can I have two TerraCom Wireless free phones?
No. All Lifeline plans and related free phones are limited to one per household.
Can I upgrade a TerraCom Wireless free phone without cost?
Upgrading your device for free is not possible. The only way you can get a free replacement phone is in case that phone stopped functioning and not due to your fault.
If you are interested in getting a more advanced phone (better than those offered for free), you will need to purchase it either at TerraCom or elsewhere and use it via the BYOP option.
Can I switch the TerraCom Lifeline phone to another carrier?
Once you receive a free TerraCom it is yours. However, before you can officially use it with other networks, you need to meet certain criteria, that enable you to get your device unlocked. Furthermore, in order to use that phone with other carriers, that carrier needs to offer the BYOP option.
Can I use a TerraCom Wireless SIM card on other carriers’ phones?
Yes, if the device is compatible with the TerraCom network. You need to perform a compatibility check (see the details in the ‘What phones are compatible with TerraCom?’ section).
What other companies offer free government phones?
There are many companies that offer Lifeline support and plans around the country. Some are more widely accessible, while others tend to be rather limited to a couple of states or even a single region.
To see what providers are available in your area, use this link (https://cnm.universalservice.org/) and type in your zip code.
Some of the most reputable Lifeline providers include AirTalk Wireless, Assurance Wireless, American Assistance, Assist Wireless, SafeLink Wireless, etc.
What is the best free phone at TerraCom Wireless?
As mentioned above, we weren’t able to obtain information on which specific cellphone models are available at TerraCom Wireless. As a customer, they do invite you to call them at 1-888-716-8880 to get more details.
In case you also need information on unique companies you can visit Easy Wireless Free Phone, Qlink Free Phones And Service, Verizon Wireless Free Phone, SafeLink Free Phone, Assurance Wireless Free Phone, Free Touch Screen Government Phones
