When and Why Do You Want to Replace Your Tracfone Phone?
Considering the fact that Tracfone Wireless is a popular American prepaid, no-contract mobile phone and service provider that offers nationwide 5G coverage, affordable prepaid plans, and high-quality mobile devices from the most reputable brands, you may wonder why you would ever need or wish to replace your Tracfone phone.
Well, regardless of how durable and reliable your phone is, there are several things that may happen to the device that would make you need to replace it. For example:
- The phone could get lost.
- The phone could get stolen.
- The phone could start malfunctioning.
- The phone may get damaged or broken.
- The device may become outdated.
If the Phone Breaks Down or Doesn’t Work Properly, Which is the Best Option for Me, Replacement or Upgrade?
Even though your Tracfone device may work perfectly fine now, in the future, it may break down or start malfunctioning. Indeed, a lot of things can happen to a phone over time. You may misplace it, it may get stolen, it may stop offering OS updates, its battery life may become annoying short, it may start freezing or crashing, it may get spilled, the screen may break, or you may simply develop a need for a newer phone with more advanced features.
If your phone starts malfunctioning and there is no way to repair it, you have two options – you can either replace it or upgrade it.
As all wireless providers, including Tracfone, only offer replacement phones of the same model or a comparable model with similar features, replacing the device makes sense if you were perfectly satisfied with your original device (as long as it was functioning perfectly, of course).
If, however, you have developed a need for more advanced features, it would be better to upgrade it, instead of replacing it. Upgraded phones are namely generally newer phone models with more advanced features.
That being said, we must note that replacement phones tend to be free of charge (or come with a small fee). Upgraded phones, on the other hand, are not free of charge. They may be discounted or you may be required to pay the full price of the device.
If you need information about 5g Phones visit the List of Tracfone 5G Compatible Phones
Does Tracfone Offer a Free Phone Replacement Warranty?
If your phone no longer serves you but you have no need to upgrade to a newer device, you will need to receive a Tracfone replacement phone. Luckily, Tracfone offers a free replacement warranty. However, this warranty only applies under certain conditions.
You can see the Tracfone replacement policy in the next section.
What is the Tracfone Replacement Phone Policy
All Tracfone devices and accessories are covered under the manufacturer’s warranty for up to 1 year from the purchase date. This warranty covers defects in materials and workmanship under normal use by the user. If the device started malfunctioning or broke down within the first year, you may be able to receive a Tracfone replacement phone free of charge.
This warranty does not apply if the phone has been misused, lost, or stolen.
Tracfone also offers refunds – a 30-day money-back guarantee.
In addition, Tracfone currently offers replacements on all outdated phones that do not support Voice Over LTE (VoLTE), as these devices will shortly stop working. As the company wants its customers to stay connected, they offer them free VoLTE-ready phones. This is a limited-time offer valid until 11/10 or while supplies last.
Does Tracfone Have a Phone Warranty Policy for Their Own Phones?
All Tracfone devices and accessories come with a 1-year manufacturer’s warranty.
Tracfone offers both its own phones and phones from other manufacturers.
If your phone’s manufacturer is Tracfone, the provider itself covers any expenses (repair or replacement) if the phone starts malfunctioning within a year under normal use.
To request a replacement phone, simply contact the company’s customer support service at 1-800-867-7183.
Note: Tracfone’s 1-year warranty only covers malfunctions under normal use. If your device was damaged or broken due to misuse, if it was lost or stolen, Tracfone will not cover any expenses.
Does the Manufacturer Have a Phone Replacement Policy for Tracfone Phone?
In case your Tracfone device was made by another manufacturer (other than Tracfone), it is also covered by a 1-year manufacturer’s warranty. However, this doesn’t mean that you will have to contact the manufacturer if your phone starts malfunctioning within a year under normal use and request for the device to be repaired or replaced, as Tracfone will do so on your behalf. Tracfone will contact your phone’s manufacturer and requests that they cover the expenses.
To request a replacement phone, even if your phone was made by another manufacturer, simply contact the company’s customer support service at 1-800-867-7183.
Note: The manufacturer’s 1-year warranty only covers malfunctions under normal use. If your device was damaged or broken due to misuse, if it was lost or stolen, the manufacturer will not cover any expenses.
Does the Insurance Company Have a Phone Replacement Policy for Tracfone Phone?
Tracfone offers its own insurance program called Mobile Protect. Tracfone customers can ensure their Tracfone devices by enrolling in Mobile Protect or Mobile Protect Plus.
Mobile Protect is an insurance program that covers:
- Out-of-warranty malfunctions (after 1 year of use)
- Accidental, physical, or liquid damage
Mobile Protect Plus, on the other hand, covers:
- Out-of-warranty malfunctions (after 1 year of use)
- Accidental, physical, or liquid damage
Obviously, the Mobile Protect Plus program is slightly more expensive than the basic Mobile Protect program. Still, it only costs $5.79 per month. In addition, when you file a claim, deductibles apply.
While the 1-year manufacturer’s warranty only applies for phones purchased directly from Tracfone (made by Tracfone or any other manufacturer), the Mobile Protect and Mobile Protect Plus insurance programs also cover KYOP (keep your own phone) devices.
In addition, if you choose to protect your Tracfone device at another insurance company, you may also receive a replacement device. What exactly does your insurance cover depends on the company and your insurance program.
If the Tracfone Phone Can Be Replaced, Where Can It Be Done?
If your original device is no longer functioning properly, you can indeed receive a Tracfone replacement phone free of charge.
- If it starts malfunctioning under normal use within a year, you will receive a replacement device covered by the manufacturer’s warranty.
- If you have Mobile Protect, Mobile Protect Plus, or another insurance, you may even receive a Tracfone replacement phone free of charge in case of out-of-warranty malfunctions, accidental, physical, or liquid damage, theft, or loss.
In order to receive a Tracfone replacement phone free of charge, you must contact Tracfone’s customer support service at 1-800-867-7183 or 1-866-598-4874 (if you are enrolled in Mobile Protect or Mobile Protect Plus).
If your phone is protected, you can also file a claim by visiting the insurance provider’s website at phoneclaim.com/mobileprotect.
What to Do if My Tracfone Phone Does Not Work Properly or is Damaged?
In case your Tracfone phone does not work properly, is damaged or broken, you must contact the provider’s customer support service at 1-800-867-7183 or 1-866-598-4874 (if insured under Mobile Protect). Explain the issue in as much detail as possible. If your phone has been purchased less than a year ago, the company will review the device and if they determine that it has not been misused in any way, they will cover all expenses and provide you with a Tracfone replacement phone free of charge.
If your Tracfone phone is insured (with Mobile Protect, Mobile Protect Plus, or another insurance program), you may also receive a Tracfone replacement phone in case of out-of-warranty malfunctioning, as well as accidental, physical, or liquid damage. If you are enrolled in Mobile Protect or Mobile Protect Plus, file a claim by calling 1-866-598-4874 or visiting phoneclaim.com/mobileprotect.
What to Do if My Tracfone Phone Is Lost or Stolen?
If your Tracfone phone is lost or stolen, make sure to contact Tracfone’s customer service at 1-800-867-7183 and the agent will immediately suspend your account. Do so as soon as possible, as any additional charges that may occur in the meantime are your responsibility. Note that Tracfone does not offer refunds for any unused benefits and that the company will not offer you any Tracfone replacement devices or cover any of your expenses unless you are enrolled in Mobile Protect or Mobile Protect Plus.
If your phone is insured (with Mobile Protect, Mobile Protect Plus, or another insurance program), you may receive a Tracfone replacement phone free of charge in case of both theft and loss. If you are enrolled in Mobile Protect or Mobile Protect Plus, file a claim by calling 1-866-598-4874 or visiting phoneclaim.com/mobileprotect.
If your phone is lost, you can also try to find it by retracing your steps, checking in your pockets, on the floor, under the cushions, and in all the other usual and unusual places. Also, try to find it with a phone tracing app – Find My Device (for Android phones) and iCloud (for iPhones). In addition, call your phone number from another phone. If the phone is close, you may hear the ringing. If someone else answers, you can arrange a pick-up time and place with them.
If you suspect your phone is stolen, you can also try some of the methods listed above. Additionally, you must also contact the police or the local authorities. They may find the perpetrators, take the appropriate action against them, and perhaps even recover your phone.
Can I Submit a Tracfone Phone Replacement Claim Somewhere if Not Replaced by the Authority?
There are several places where you can report the issue and/or submit a replacement claim, depending on the issue.
- Tracfone (for in-warranty malfunctions under normal use)
- The manufacturer (for in-warranty malfunctions under normal use, however, Tracfone will do so on your behalf)
- Mobile Protect or another insurance company (if your phone is insured – for out-of-warranty malfunctions, accidental, physical, or liquid damage, theft, or loss, depending on your insurance package)
- The police or local authorities (if your device was stolen; however, do not expect your local authorities to offer you a replacement phone)
If I Get a Tracfone Replacement Phone, Which Phones Can I Get?
If you are eligible to receive a Tracfone replacement phone, you will receive the same phone model as your original phone (if available) or a comparable phone model with similar features.
As such, you can receive any of the devices that are currently offered at Tracfone, including:
- Alcatel A3
- Alcatel Go Flip2
- Alcatel MyFlip 2
- Apple iPhone SE (2020)
- Apple iPhone XR
- LG Classic Flip
- LG Solo
- LG Stylo 5
- Motorola moto e
- Motorola moto g play
- Motorola moto g power
- Motorola moto g pure
- Motorola moto g stylus 4G
- Motorola moto g stylus 5G
- Samsung Galaxy A03
- Samsung Galaxy A03s (2021)
- Samsung Galaxy A10e (2019)
- Samsung Galaxy A11 (2020)
- Samsung Galaxy A21 (2020)
- Samsung Galaxy A50 (2019)
- Samsung Galaxy A51
In case you also need information on What Phones Are Compatible With Tracfones
Tracfone Replacement Phone-Related FAQs
How to Cancel Tracfone Service if I Lost My Phone?
You can cancel your Tracfone service if you lost your phone by contacting the provider’s customer care service at 1-800-867-7183. Make sure to do so as soon as possible, as you are responsible for any additional charges that may occur in the meantime.
How Much Does It Cost to Replace a Tracfone Phone?
If you experience equipment malfunction within the first year under normal usage, you may be able to receive a TracFone Replacement phone free of charge. In addition, if your phone is insured, you may also receive a TracFone Replacement phone free of charge, depending on the issue and if the issue is covered by your insurance program.
How to Replace a Tracfone SIM?
To replace a Tracfone SIM card, if the card is lost, stolen, damaged, or too small/large for your new phone, simply contact the company’s customer support service at 1-800-867-7183.
If you need information about Tracfone sim card activation visit TracFone SIM Card Activation Guide
Can I Find My Friend’s Lost Tracfone Phone Using My Tracfone Phone?
Yes, you should be able to find your friend’s lost Tracfone phone using your Tracfone device. To do so, you must download a phone tracking app (Find My Device for Android phones and iCloud for iPhones) and follow the prompts to find the missing device. However, this can only work if the missing device has GPS tracking. In addition, Android devices are easier to find using other Android phones and iPhones are easier to find using other iPhones.