About TruConnect
TruConnect is Lifeline and Affordable Connectivity Program provider supported by the federal Universal Service Fund. The company offers free phone and wireless internet services to eligible low-income customers. Qualifying households can receive a free monthly plan with unlimited talk, unlimited text, free international calls to select countries, up to 14GB of monthly data, as well as a free Android smartphone or Wi-Fi hotspot. ACP subscribers can also purchase an 8-inch LTE Android tablet for only $10.01 with a $100 discount. Read more about the company’s services and benefits on its official website.
Why is My TruConnect Data Not Working?
TruConnect may be one of the most popular and reliable Lifeline and ACP providers, however, just like any other provider, it is not immune to issues. One of the issues you may be experiencing is the ‘TruConnect data not working’ error.
Here are some of the potential reasons why your TruConnect data may not be working:
- You are located in an area where TruConnect has poor coverage.
- Other factors interfere with your coverage and signal, such as the weather, terrain, physical obstructions, network congestion, etc.
- Your phone is not connected to TruConnect’s network.
- Your phone’s data is turned off.
- Your phone is in airplane mode.
- You have used up all of your monthly data.
- Your SIM card is improperly inserted or the contact is interfered by dust or dirt.
- Your phone’s APN settings are incorrect.
How to Fix the ‘TruConnect Data Not Working’ Error?
Depending on what is the reason why your data isn’t working, you can try to fix it with the following methods:
- If there is poor coverage in your area, simply move to an area with a stronger signal.
- If other factors interfere with your network, you may be able to fix them (move to a street where there are not many tall buildings). Some factors, however, cannot be fixed or influenced, such as the weather and congestion. You will just have to wait for the issue to pass.
- Check your phone’s network connection and turn it on. You can restart your network by restarting your device and turning the airplane mode on and off.
- Turn your phone’s mobile data on.
- Turn off airplane mode.
- Make sure that you haven’t reached your monthly data limit. If you have, you can top it up with a refill plan.
- Turn off the phone to reinsert the SIM card. Make sure that the SIM card is not dirty or dusty. Wipe it with a soft cloth and carefully reinsert it, making sure that the metal contact is facing the right way.
- Change your APN settings. APN or Access Point Name settings are the configuration settings that enable your mobile device to connect to a carrier’s network, which enables you to use your talk, text, and data. If your APN settings are incorrect, you will only be able to enjoy slow data speeds. In order to get higher data speeds, you may have to change the APN settings on your phone. Depending on what kind of phone you have, you must set up the settings provided in one of the following sections.
Finally, if nothing works, make sure to contact your TruConnect’s customer support service. After all, your phone or SIM card may not be working and the agent will help you resolve the issue.
TruConnect APN Settings for Android Phones
To set up TruConnect APN settings on your Android phone, follow these simple steps:
- Open the Settings app on your mobile device.
- Go to Connections and then Mobile Networks.
- Choose Access Point Names.
- To reset the settings to default, press the + or three dot symbol.
- Tap Add to add new APN settings.
- Key in the APN settings listed below. Make sure to enter the exact values (mind the capitals, symbols, and spaces; if the field is blank, leave it blank).
- Save the settings and restart your phone.
- Turn on your phone’s data and start enjoying faster speeds.
The TruConnect APN settings for Android phones are:
- Name: TruConnect Internet (note: for data settings insert datasettings instead)
- APN: wap.truconnect.com
- Proxy:
- Port:
- Username: guest
- Password: guest
- Server:
- MMSC:
- MMS proxy:
- MMS port:
- MCC:
- MNC:
- Authentication type:
- APN type: default,supl
- APN protocol: IPv4 (or IPv4/IPv6)
- APN roaming protocol: IPv4
- Bearer: Unspecified
- APN PPP phone number: ˂Not set˃
TruConnect APN Settings for iPhones
To correct your TruConnect APN settings on your iPhone, follow these easy instructions:
- Go to Settings on your device.
- Select Cellular and then Cellular Data Network.
- Finally, choose APN.
- Enter the APN values provided below.
- Save the settings.
- Restart your phone and turn on your mobile data.
TruConnect APN Settings for iPhones:
Cellular Data:
- APN: wap.truconnect.com
- Username: guest
- Password: guest
- LTE Setup(Optional):
- APN:
- Username:
- Password:
MMS:
- APN: wap.truconnect.com
- Username: guest
- Password: guest
- MMSC:
- MMS Proxy:
- MMS Max Message Size: 1048576
- MMS UA Prof URL: https://www.apple.com/mms/uaprof.rdf
TruConnect APN Settings for Windows Phones
To set up your TruConnect APN settings on your Windows phone, follow these easy steps:
- Go to your App list.
- Open Settings.
- Select Network & Wireless.
- Press Cellular & SIM In Cellular.
- Select your SIM card.
- Open Properties.
- Under Internet APN select Add an Internet APN.
- Enter the values below and save the settings.
- Restart your phone and turn on your mobile data.
TruConnect APN Settings for Windows Phones
- Profile name: TruConnect 1
- APN: wap.truconnect.com
- User name: guest
- Password: guest
- Type of sign-in info: None
- IP type: IPv4
- Proxy server (URL):
- Proxy Port:
TruConnect APN Settings for Blackberry Phones
Finally, if you wish to fix your TruConnect data not working error by changing the APN settings on your Blackberry phone, follow these instructions:
- Go to Settings.
- Select Network Connections, then Mobile Network.
- Press APN at the bottom of the screen.
- Enter the provided values and save the settings.
- Restart your device and turn on your mobile data.
TruConnect APN Settings for Blackberry Phones
- Access Point Name (APN): wap.truconnect.com
- Username: guest
- Password: guest