In today’s article, you will learn all about Truconnect replacement phone options. We will take a look at the company’s policy and compare it to the general government free phone replacement. Basically, we will go through all the ins and outs of Truconnect replacement phone topic.
Without further ado, let’s dig in and get you all well informed. Shall we?
Truconnect Replacement Phone Policy
Before we take a closer look at the Truconnect replacement phone policy, we need to make sure that you all know that Truconnect fully focuses on supporting Lifeline eligible clients. That means that they provide all households that qualify for the Lifeline assistance and are within their area of coverage/operation-free monthly plans.
Moreover, at its discretion, Trueconnect also offers free phones to their Government Lifeline-eligible customers.
Truconnect Government Free Phone Replacement Policy
This is the policy that refers to phones that have been given to the customers by Truconnect for free.
TruConnect Lifeline Program phones are provided “as is” and without warranty. Notwithstanding the foregoing, if the TruConnect Lifeline phone is defective within 90 days of first use, is returned to TruConnect at the customer’s own cost within 10 days of the expiration of the 90 days period, and is not defective due to physical abuse or water damage as determined by TruConnect; then TruConnect will send a comparable replacement phone to the customer at TruConnect’s cost.
Due to availability, the same phone model may not be provided. Before sending in a defective phone, a customer must contact TruConnect customer service for the appropriate return address.
Given the above, you see that Truconnect plays it extremely fair, as they are prepared to offer their clients free replacement phones.
Truconnect Phone Company Replacement Policy
This is the policy that refers to phones that have been purchased by the customers. These phones are also known as the upgraded phones.
Truconnect does not manufacture any device that is associated with their services and as such, they are not responsible for any defects, acts, or omissions of the manufacturer. The only warranties on your device are any limited warranties extended by the manufacturer directly to you or passed on to you through the retailer you purchased the phone from. You agree that you will not use TruConnect phones with any non-TruConnect service or on any other network (at least until your device is unlocked – more on that in one of the following sections).
With that said, your upgraded device will come with the manufacturer’s warranty. Varying from brand to brand, these might be 1 year or 2 years long. However, like in the above subsection, they are not applicable if you’ve damaged your phone with water or by dropping it (physical abuse).
As Truconnect’s customer, you may call their support and ask for instruction on how to proceed in case of issues with your device.
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Where Do I Submit Truconnect Phone Replacement Claim if Not Replaced by The Authority?
Looking at the above two subsections, you get all the information needed.
In case you are having issues with your free phone provided by Truconnect and you haven’t damaged your phone (physical abuse or water), they will replace it for free (within the first 90 days). All claims in such cases may be submitted by calling Truconnect Customer Care at 800-430-0443 (Mon-Sat 5am – 9pm PST).
In the case of upgraded devices, you will need to make your warranty claims with the manufacturer of the device. Though, you may also call the Truconnect customer care and ask for guidance. They will be more than happy to point you in the right direction.
In case you feel like your warranty is not being properly accounted for, you may always seek legal help either by acquiring your own legal counselor or submitting a report to customer protection entities in your state. Though keep in mind that this path can oftentimes be rather time-consuming and costly.
Read one of our past articles How To Replace SafeLink Phones
What to Do if Truconnect Phone Gets Lost, Stolen, or Damage?
S**t happens, right? Phones get lost, stolen, or heavily damaged every day. So what can you do if your Truconnect phone gets lost, stolen, or damaged?
First, take a deep breath and do your best not to panic. If your phone got damaged, there is not much you can do. You will either pay to get the phone repaired or purchase a replacement phone. Though, if you are using a free Truconnect device, you may call their support, explain your situation, and they might give you a free replacement device.
If you can’t find your phone and you think it might be misplaced or lost in a rather safe environment, refer to the subsection below, where you will learn about several useful tricks to help you locate your phone.
However, if you are convinced that your phone has been stolen or lost in a place where anyone else could have picked it up and took it, then you need to immediately call the Truconnect’s customer care and report the incident. This is the only way to avoid any unnecessary cost being inflicted upon your account. You may also report the incident to the police, however, they rarely deal with phone thefts seriously.
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Here are the details of Truconnect policy regarding the lost/stolen devices:
“All risk of loss, damage, theft, or destruction of your Device is borne by you. Call Customer Service immediately if your Device is lost or stolen because you are responsible for usage charges before you notify us of the alleged loss. Once you notify us, we will suspend your Service. We will not credit or refund any account balance if you choose to terminate Services as a result of loss or theft of your Device. You agree to cooperate with us in investigating suspected unlawful or fraudulent use.”
Useful Tricks to Help You Locate Your Phone If Lost or Misplaced
There are many tricks and action steps you can take to successfully locate your lost or misplaced phone these days. Of course, what exactly will be applicable to your case, will obviously depend on your specific situation (environment, type of phone, settings on your device, functions on your device, etc.)
Trick #1: Call You Phone
The simplest trick that often has great results is to use another phone and call your number. Then listen for your ringing tone or vibrating. If you or any of your friends/family members are close to the phone, you will hear it and thus successfully locate it. It often happens that a complete stranger hears the ringing, picks up the phone, and then sends you the phone or stores it until you come to pick it up.
As an alternative, you may also send texts.
Trick #2: Have a phone number on your locked screen
This trick must be applied before you lose your device. Most phones they enable you to add an emergency case phone number to your locked screen. With that set in place, any honest person will call the number when/if they ran upon your phone.
Trick #3: “Find My Device/Mobile” & “Find My iPhone” app
Some sort of “Find my phone” option is available on most phones these days. However, to make use of the option, you need to have it turned on prior to losing your phone. You also need to have your phone’s location (GPS) turned on. Since none of us plans to lose our devices, it is best to turn it on immediately.
For iPhones, Find My iPhone is the way to go.
Trick #4: Use Google
For all android devices, you can go to Android.com/find (it is best to use Chrome browser for that) and use Google services to locate your device. The prerequisite is that you are using Google services on that device.
You will need to log in with your Gmail credential. Then you will be able to see your phone location or its last known location (you need to have mobile data turned on on your device to get the exact location). You will also have several options, including ‘Make it ring’, ‘Lock your device’, and ‘Erase Phone’.
Trick #5: Call Your Service Provider
You may always call your service provider, explain your situation and ask for assistance. Since they are usually very experienced with finding devices, they may have the ability to directly locate your device, or at least guide you through any of the above-mentioned tricks.
Trick #6: Use You Smart Speaker
In case you’ve misplaced your phone in your home where you also have a smart speaker connected to the same wireless network, you may address your smart speaker with “Find My Phone” and it will assist you.
Trick #7: Using Trackers
This is another trick that you need to have in place before you lose your phone. You need to be honest with yourself and think about whether or not you often lose or misplace your belongings. If yes, you may want to consider getting trackers and use them with your valuables. Then you may use the app (on your phone or laptop) to locate all your belongings, including your phone.
You can read one of our past articles How To Replace T-Mobile Phone
Truconnect Replacement Phone List
When it comes to free government phones, Truconnect is no different than any other company that supports the Lifeline Assistance program. They all provide free phones at their full discretion, meaning that there is no information provided regarding what kind of phones are offered. Moreover, it is not the client who gets to choose the exact model, but it is the carrier that chooses a free device and provides it to the client.
In most cases, the free mobile phones come in form of entry-level smartphones (Androids). Some potential candidates include Nuu A5L and Cloud Mobile Stratus C5.
On the other hand, you always have a chance to replace your free phone with a paid phone (upgrade). Below is a list of phones available at Truconnect.
- Blu C5L 2020
- NUU F4L Flip Phone
- NUU A7L
- Blu C6L 2020
- Alcatel Go Flip 3
- Nokia 1.3
- LG Aristo 3 Plus
- LG Aristo 3
- Blu G50 Plus
- NUU X6P
- Motorola Moto E6
- Motorola E
- Motorola G Play (2021)
- LG K31
- Nokia 5.4
- Motorola G Power (2021)
- Motorola G Fast
- LG K51
- Samsung Galaxy A21
- Motorola G Power
- Motorola G Stylus
- Motorola G Stylus (2021)
- LG Stylo 6
- Google Pixel 4a
- LG Q70
- Google Pixel 3a XL
- Apple iPhone SE
- Samsung Galaxy A51
- Google Pixel 4a 5G
- Samsung Galaxy S10e
- Samsung Galaxy Note 9
- Samsung Galaxy A71 5G
- Apple iPhone XR
- Samsung Galaxy S10
- Motorola Edge 5G
- Apple iPhone 11
- Samsung Galaxy S20 FE 5G
- OnePlus 8 5G
- Nokia 8.3 5G
- Google Pixel 5 5G
- Apple iPhone 12 Mini
- Samsung Galaxy S10+
- Samsung Galaxy S21 5G
- Apple iPhone 12
- Samsung Galaxy Note 10
- OnePlus 8 Pro 5G
- Google Pixel 4 XL
- Samsung Galaxy Note 20 5G
- Samsung Galaxy S21+ 5G
- Apple iPhone 12 Pro
- Apple iPhone 12 Max
- Samsung Galaxy S21 Ultra 5G
- Samsung Galaxy Note 20 Ultra 5G
- Motorola RAZR 5G
- Samsung Galaxy Z Flip
Do Insurance Companies Replace Truconnect Phone If Lost, Broken, Or Damaged?
Insurance companies these days have specific plans set in place that let you insure your devices. However, those insurance options are mainly reserved for expensive phones. So unless you have a really expensive phone, it probably won’t make sense to pay for the insurance.
Moreover, you are obviously not able to get insurance to cover loss, damage, or theft unless your device has been properly insured in advance.
What is the Difference Between Truconnect Replacement Phone, Exchange Phone, and Upgrade Phone?
Replacement phone, exchange phone, upgrade phone … all these terms can be very confusing. So let’s get the thing straight, shall we?
A Truconnect replacement phone would be a phone that Truconnect will offer you to replace your existing phone in case of malfunction. Replacement phones are typically offered for free.
The ‘Exchange phone’ term is the least correct one and is used by people to refer to either replacement phones or upgrade phones. However, it is technically referring to the phones that are obtained by trading in your old devices (there are many companies that enable you to trade-in/exchange your existing device). In that case, you will typically need to add some cash to your trade-in device to meet the price of a new phone.
The ‘Upgrade phone’ term refers to all phones that are purchased in order to get a newer/better device. In the case of Truconnect, they have a wide range of devices that their customers can upgrade to.
Can I Replace Truconnect SIM Card?
If you know the basics of your phone, you know that there is a SIM card inside of it that enables you to use a particular carrier’s services, in our case Truconnect’s. If you damaged your phone, you can simply take the SIM card and use it with any other Truconnect compatible device (most unlocked devices should work; call Truconnect support for more details).
However, in case your phone is lost or stolen, your SIM card will also be lost or stolen. In that case, you will get a free replacement SIM card if you are a Lifeline-eligible customer.
If you are looking to replace your Truconnect SIM card with another SIM card – meaning that you plan on using your Truconnect device with other providers, you need to get your device unlocked. There is a special unlocking policy set in place. Call Truconnect support to request the unlocking process.
Final Thoughts
We have covered quite a lot in the sections above. At this point, you should now more or less all of the most important aspects related to the Trueconnect replacement phone topic. In case there are still some unanswered questions on your end, feel free to contact Trueconnect support.
