How to Unlock a TruConnect SIM Card?
A SIM card is a smart card that users can put into their mobile devices, which carries an identification number, personal data, account data, service, and the plan of the carrier that issued it. For instance, TruConnect’s SIM card is the holder of TruConnect’s services and can only ever be used on TruConnect. A SIM card cannot be carrier-unlocked, instead, if you wish to use a TruConnect SIM card with another carrier’s phone, it is the phone that must be carrier-unlocked, which is a very common practice.
When you sign up for TruConnect’s services, you can bring your own phone to the provider. However, to do so, the phone must be carrier-unlocked and compatible with TruConnect’s services. If your phone is carrier-locked, you must unlock it first. To carrier-unlock your phone, you must contact the carrier that sold you the device and ask them to unlock it. They will usually be able to do so remotely, however, your phone must be eligible for unlocking (paid off entirely, not connected to any fraudulent activity, etc.).
You can, however, unlock a TruConnect SIM card in another way. If you are using the PIN security code, which is designed to protect your SIM card and your phone from being used by other people, you have to unlock it every time you turn on your phone. To do so, you must simply turn on the device and enter your SIM’s PIN code. In case you forgot this code, it’s best not to guess, as one too many wrong attempts will block your SIM card and device permanently. Instead, you should enter your PUK code or call your customer support service to ask if they can help you unlock your phone. This form of unlocking is security unlocking, however, it has nothing to do with carrier unlocking.
How Can I Transfer a TruConnect Existing Number to a New SIM Card
In case you have a TruConnect phone number but have to replace your SIM card (due to malfunction, loss, theft, or any other reason), you can easily transfer your existing number to a new SIM card. To do so, simply contact TruConnect’s customer support service and ask a representative to reprogram your new SIM card to have your existing phone number. Do so during the SIM card replacement process.
If your desire is to transfer your existing TruConnect phone number to a SIM card from another carrier, you can also do so. First, make sure that your new provider allows you to bring your own number. Then, you must call TruConnect’s customer support and request a phone number transfer at the porting department. In addition, ask the representative for your billing address, PIN, and account number. Everything else will be arranged by your new carrier.
Can I Use My TruConnect SIM Card on Another Phone?
As TruConnect offers a Bring Your Own Phone program, it means that it allows customers to bring their own devices to TruConnect. However, you can’t bring just any mobile device. The phone you bring must be:
- Compatible with TruConnect’s services and network
- GSM-compatible (due to the fact that TruConnect uses T-Mobile’s GSM network)
Nevertheless, sometimes even the phones that meet all of these requirements may not work on TruConnect. As such, it’s best to check whether or not your phone is compatible by calling the company’s customer support service.
How Do I Activate My TruConnect SIM Card
Activating your TruConnect SIM card is very quick and simple. All you have to do is to follow these easy steps:
- Turn off your phone or tablet and carefully insert your TruConnect SIM card into the device’s SIM slot.
- Turn the device back on.
- Dial 611.
- Within a few moments of completing the first three steps, you should receive a text message saying “Welcome to TruConnect”. If that doesn’t happen, make sure to contact the company’s customer support service.
Can I Activate My TruConnect SIM Card Online?
Currently, TruConnect doesn’t seem to offer an online SIM card activation process. However, as the regular activation process described in the previous chapter is so simple, customers tend not to miss the online activation process at all.
How Do I Setup My SIM Card?
To set up your TruConnect SIM card, follow the simple instructions below:
- Turn off your phone or tablet.
- Locate your device’s SIM card slot.
- Choose the SIM card size that fits your SIM card slot.
- If the slot is already occupied, you will first have to remove your old SIM card. Then, you can carefully insert your new SIM card into the slot so that it fits.
- Close the SIM card tray.
- Turn the device back on.
- If you have never used the card before, you can then continue with the SIM card activation process described above.
What Network Does TruConnect Run On?
TruConnect is a mobile virtual network operator (MVNO) that has an agreement with T-Mobile and Sprint. TruConnect uses T-Mobile and Sprint’s network towers to provide its customers with T-Mobile and Sprint’s nationwide coverage (depending on location).
What Phone Carrier is Compatible With TruConnect?
As TruConnect uses T-Mobile and Sprint’s networks (depending on location), the company is compatible with these two phone carriers and all of their MVNOs. As such, TruConnect may be compatible with the following phone companies:
- Metro by T-Mobile
- Boost Mobile
- Mint Mobile
- Simple Mobile
- Consumer Cellular
- Google Fi
- Straight Talk
- US Mobile
- Red Pocket
- Republic Wireless
- Gen Mobile
- Boom! Mobile
- Ting Mobile
- Pix Wireless
This means that you may be able to bring a phone purchased from any of these carriers and MVNOs to TruConnect. However, to make check your phone’s compatibility with TruConnect’s customer support service, as not all devices are compatible with the company.
How Do I Add Data to My TruConnect Account?
TruConnect offers free monthly plans for Lifeline and Affordable Connectivity Program-eligible customers. However, as those plans may not offer unlimited monthly minutes or data, some customers may wish to add minutes or data to their accounts.
To do so, visit refill.truconnect.com/#/entry. Choose your payment method. You will be required to provide your phone number and press ‘Continue’. Follow the on-screen prompts and your minutes and/or data will be refilled in a matter of minutes.