How To Replace Verizon Wireless If Lost, Stolen Or Damaged

Why and When Should You Replace Your Verizon Wireless Phone?

There are several occasions when you might want or even need to replace your Verizon Wireless phone. These include having lost your phone, having it stolen, damaged, in case your device is no longer running smoothly, or you simply want a specific new phone.

Each of these situations is slightly different and thus requires a different approach. There are other specifics of Verizon Wireless phone replacement that play a significant role. Is your phone still under warranty? Do you have device protection/insurance?

This and many other questions will determine the specifics of the replacement. In some cases, the replacement will not inflict any additional charges. In others, you will have to pay extra fees or simply buy a new phone (which is technically also called a replacement phone).

What Types of Replacement Phones Does Verizon Wireless Provide?

If you consider buying a new phone as a replacement phone, then Verizon offers an extremely wide range of phones to best meet your needs.

However, if your meet certain criteria, you might be entitled to a free replacement device.

If your current device is under warranty and experiences electrical or mechanical malfunction due to a manufacturing defect, you’ll receive a Certified Like-New Replacement. This device will be an alike unit to your existing phone or one of comparable quality.

Certified Like-New Replacement devices have been thoroughly inspected and reconditioned to like-new condition by Verizon.

Reconditioned refers to devices that have been thoroughly inspected and reconditioned to manufacturer performance levels, although minor cosmetic blemishes may be present. The devices go through comprehensive testing that includes visual cosmetic inspection, advanced functional, manual, and electronic inspections, and the latest software and hardware upgrades.

You can also replace your phone with another device that you already own or one that you purchase elsewhere via Verizon’s ‘Bring your own phone’ option.

Since sh** happens, we want to present you with a solid answer regarding what actions to take if your Verizon phone is lost, stolen, or damaged.

Verizon Wireless Lost or Stolen Phone Guide:

If your device is lost or stolen:

1. Attempt to locate your device.
2. If you can’t find your device, temporarily suspend your service to prevent unauthorized use.
3. Replace your device in one of the following ways:
   • You can file a claim on Asurion’s website if you’re enrolled in one of these device protection options:
     • Verizon Protect / Verizon Protect Multi-Device
     • Total Mobile Protection
     • Total Mobile Protection Multi-Device
     • Total Equipment Coverage
     • Wireless Phone ProtectionNote: If you need your Device ID to file a claim, you can find it on the My Devices page in My Verizon.
   • If you aren’t enrolled in one of the device protection options listed above, you can:
     • Buy a Certified Pre-Owned (CPO) Replacement device (if you haven’t purchased a CPO device in the past 12 months).
       Call (866) 406-5154 (toll-free from a landline phone) or visit a Verizon store to verify your eligibility.
     • Buy a new device at retail cost.
     • Activate another device you already own.

Verizon Wireless Damaged Phone Policy:

The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. Your replacement options are based on whether or not you have device protection:

• You can file a claim on Asurion’s website if you’re enrolled in one of these device protection options:
  • Verizon Protect / Verizon Protect Multi-Device
  • Total Mobile Protection
  • Total Mobile Protection Multi-Device
  • Total Equipment Coverage
  • Wireless Phone ProtectionNote: If you need your Device ID to file a claim, you can find it on the My Devices page in My Verizon.
• If you’re enrolled in AppleCare, contact Apple support through Apple’s website.
• If you aren’t enrolled in one of the device protection options listed above, you can:
  • Buy a Certified Pre-Owned (CPO) Replacement device (if you haven’t purchased a CPO device in the past 12 months).
    Call (866) 406-5154 from a phone other than the one you’re experiencing a problem with (toll-free from a landline phone) or visit a Verizon store to verify your eligibility.
  • Buy a new device at retail cost.
  • Activate another device you already own.

Verizon Wireless Manufacturing Defect Policy

A manufacturing defect is something that’s wrong with the device itself (e.g., electrical or mechanical malfunction). It doesn’t include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.).

Your replacement options are based on how long it’s been since you purchased the device and if you have device protection.

• Less than 1 year since purchase

The device will be replaced at no cost.

• • 14 days or less since purchase: The device will be replaced with a new device.
  • More than 15 days since purchase: The device will be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).

To verify your eligibility, call (866) 406-5154 from a phone other than the one you’re experiencing a problem with (toll-free from a landline phone) or visit a Verizon store.

• Over 1 year since purchase

  • If you’re enrolled in Verizon Protect / Verizon Protect Multi-Device, Total Mobile Protection, Total Mobile Protection Multi-Device, Total Equipment Coverage or Extended Warranty:
    Your device will be replaced with a Certified Like-New Replacement at no cost (a like unit or one of similar make and model will be substituted. Same color and features are not guaranteed in your replacement device).
    To verify your eligibility, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon store.
    Florida residents: Verizon Extended Warranty isn’t available in Florida. In Florida, coverage for post-warranty defects is provided by Asurion’s insurance program (device replacement deductible and claim limit apply). You can file a claim with Asurion according to the damaged device section above.
  • If you aren’t enrolled in one of the device protection options listed above, you can:
    • Buy a Certified Pre-Owned (CPO) Replacement device (if you haven’t purchased a CPO device in the past 12 months)
      Call (866) 406-5154 from a phone other than the one you’re experiencing a problem with (toll-free from a landline phone) or visit a Verizon store to verify your eligibility.
    • Buy a new device at retail cost
    • Activate another device you already own

How Do I Permanently Deactivate My Verizon Account in Case of a Lost or Stolen Phone?

First, start by trying to locate your device. In most cases, people are able to find their phones. However, if you’ve determined that your phone is permanently lost or that it has been stolen, you need to file a report to ensure that your account is deactivated to prevent any unwanted cost to be inflicted upon you.

Generally, you do not need to permanently deactivate your account. You can temporarily suspend your service (this is what Verizon recommends if you plan on continue using their services).

The easiest and fastest way to temporarily suspend your Verizon account is via the My Verizon app. However, since the app is on your phone, which you now don’t have in your possession, you need to contact Verizon support online or call them at 1-800-VERIZON (1-800-837-4966).

How Do I Activate My Verizon Replacement Phone?

Activating a new replacement phone is no different than activating a new device. However, in the case of replacement phones, you are already a Verizon user, which means that you’ll be using your existing account.

The process also varies whether or not you also need a new SIM card or not. If your existing Verizon SIM card is at your disposal (was not stolen or lost with your phone), there is not much you need to do. Just enter the SIM card in the replacement phone, turn it on, enter your SIM card PIN and that is it.

However, if you are also getting a new SIM card, you will need to do the same activation process as a new customer. Though, you will most likely be keeping your existing phone number, which means that after getting in touch with Verizon support, they will sort things out for you.

If you need any assistance with the activation process, call Verizon support at 1-800-837-4966.

Verizon Wireless Phone Protection

Verizon offers Verizon Protect and Verizon Protect Multi-Device protection. Aside from that, you can protect your Verizon devices using the following options: Total Mobile Protection, Total Mobile Protection Multi-Device, Total Equipment Coverage, and Wireless Phone Protection.

All of the protection options will cost you. However, they do provide you with additional peace of mind that can be of high value to many users. All these protections can ensure, if all the conditions are met, to get a free Verizon Wireless replacement phone.

Verizon Protect Details

Verizon Protect offers device protection, security, and technical support for your digital lifestyle. It covers not only your devices but also protects your personal data and helps you manage your calls. Here is a list of benefits:

• Security and privacy
• Wi-Fi security and protection
• Identity theft monitoring
• Identification of unknown phone numbers
• Personalized help from our team of Tech Coach tech experts

It also includes the following benefits, available for select smartphones and subject to parts/inventory availability. Eligibility will be determined at the point of claim approval:

• Same-day replacement and set up for lost, stolen, or damaged devices
• Unlimited cracked screen repairs for $29 each time
• Battery replacement at Verizon authorized repair facilities

Verizon Protect is paid for on monthly basis, and it starts at $14/mo.

Verizon Wireless Phones Replacements – Everything You Need to Know

How much does it cost to replace the phone with Verizon insurance?

There is no general rule. It depends on the type of protection you have and the type of reason for replacement. In some case, you may be eligible for a free replacement phone, in other a certain fee will be involved.

Can I replace the Verizon screen without insurance cost?

With Total Mobile Protection, you can replace your screen for free, however, you will have to be paying an insurance fee.

Where do I claim a Verizon phone warranty?

You can claim a Verizon phone warranty online (https://www.phoneclaim.com/verizon/) or call 1-888-881-2622.

How long does it take to replace a Verizon phone?

There are many factors in play, so Verizon doesn’t provide any time frames. However, on their Verizon Protect option, they promise the same-day replacement (if certain conditions are met).

Can I put my old Verizon SIM in a new Verizon replacement phone?

Yes, both phones are Verizon compatible.

Does Verizon charge me when I replace my phone?

It depends on which type of replacement takes place, whether the phone is under warranty, and much more. In some cases you may be able to get a replacement device for free, in others an insurance fee is required, in some, you will have to pay in order to get a replacement device.

Can I transfer my Verizon service to a new replacement phone?

Yes, the whole purpose of a replacement phone is to enable users to continue using their existing Verizon services.

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